Customer Bliss

FEBRUARY 18, 2022

As we head further into 2022, it’s apparent that companies are picking up steam and looking ahead to the future of their experience practices (customer experience, employee experience, and beyond). If you’re looking for resources to share with your team on experience leadership, I encourage you to take a look at the authors on this year’s Global Gurus list of customer experience leaders for inspiration (a sincere thank you to Global Gurus for including me in the list once agai

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2022 Customer Experience Chief Customer Officer Books 286

ShepHyken

FEBRUARY 18, 2022

This week we feature an article by Anand Subramanian, a content writer from Freshflows , a product management app for B2B SaaS product teams. He shares how to improve the SaaS customer experience to encourage customer loyalty. Software as a service (SaaS) has grown rapidly in recent years, particularly in recent months. A distinctive product is no longer sufficient.

Customer Experience 69

Customer Experience Net Promoter Score Magazine B2B 69

Help Scout

FEBRUARY 18, 2022

Online customer service is one of the most important functions at any company. Here’s how to get started with it and continue improving it as you grow.

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Customer Service Article Customers 118

Interactions

FEBRUARY 18, 2022

Many years ago, I had a math teacher who always used the acronym KISS or “Keep it simple stupid.” It was written on the board in big letters and he used it to encourage us to solve complicated equations by focusing on the simple steps that we needed to get it done (instead of being overwhelmed by the complexity of the problem). . The use of the phrase by my teacher was really the only reference I had for the acronym, but it always stuck in my head.

Customer Service 62

Customer Service Technology Customers Reference 62

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Help Scout

FEBRUARY 18, 2022

You have identified a small change that you’re convinced would really improve your customer service quality, but you’re having trouble persuading your team to change their behavior. Here’s one quick tip to make it happen.

Article 105

Article Customer Service Customers 105

SaleMove

FEBRUARY 18, 2022

It's hard to ignore the potential to reach and engage customers through SMS text messaging. Learn how SMS fits seamlessly into Digital Customer Service. The post SMS Can Energize Your Customer Experience … Or Detract from It appeared first on Glia Blog | Digital Customer Service Explained.

Customer Experience 57

Customer Experience Blog Engagement Customers 57

Calabrio

FEBRUARY 18, 2022

Ross Daniels at Calabrio looks at the recently published 2022 Agent Management Value Index Report from analyst firm Ventana Research, for insights into how to structure software selection processes – to help organizations pose the right questions to get the right answers. In its recent report, Ventana Research came to the conclusion that, “The pandemic created the circumstances for a complete reassessment of the tools and processes used in contact centers to manage agents”.1 Based on this insigh

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Management 2022 Contact Center Return on Investment 52

SaleMove

FEBRUARY 18, 2022

It's hard to ignore the potential to reach and engage customers through SMS text messaging. Learn how SMS fits seamlessly into Digital Customer Service. The post SMS Can Energize Your Customer Experience … Or Detract From It appeared first on Glia Blog | Digital Customer Service Explained.

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Customer Experience Blog Engagement Customers 52

Zonka Feedback

FEBRUARY 18, 2022

The majority of website bounce rates fall between 26% and 70%. It is determined by how your visitors interact and engage with what you have to offer. Some may like your website because of its advanced design and navigation features while some may find the same interface difficult to use. Similarly, some of your visitors may leave without making a purchase while some may keep coming back to make transactions.

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Feedback Interaction Engagement Customers 52

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

Retail

SmartKarrot

FEBRUARY 18, 2022

Role: Director of Customer Success Location: San Francisco Bay Area, US (On-site) Organization: Gorgias As a Director of Customer Success, you will create and execute scalable strategies to improve customer engagement, CSAT, product usage, and retention. Own your team’s metrics and drive the plan to exceed them, specifically expansion, churn mitigation, and business reviews.

Customer Success 19

Customer Success Customers Customer Retention Management 19

Clarivate

FEBRUARY 18, 2022

CGIAR, the world’s largest global agricultural innovation network, used our Web of Science API to significantly reduce their manual workload. In this article, Valentina De Col and Enrico Bonaiutishare share their story about what this involved and how it led to efficient and reliable data assessment. . CGIAR , the world’s largest global agricultural innovation network dedicated to reducing poverty, enhancing food and nutrition security, and improving natural resources and ecosystem servic

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Innovation E-support 2021 2020 105

Merkle

FEBRUARY 18, 2022

On February 4, we presented a webinar to share how to elevate your approach to personalization. With Michael Klein from Adobe, we explored how industry leaders are achieving world-class personalization at scale. Watch the on-demand webinar here.

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Webinar Presentation 105

DemandJump

FEBRUARY 18, 2022

If you work in the digital space at all, you are probably familiar with the notion that “content is king!” While there is some truth to this idea, the entire truth is that not all content is created equal, and some might not be part of the royal family at all. Over 90% of all content created is never viewed. That means millions of blogs, billions of hours of work, and thousands of peoples’ time is all for naught.

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Blog Marketing 98

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Measurement

Help Scout

FEBRUARY 18, 2022

If you’re looking for a dedicated support tool, Crisp may not be your best option. Check out our list of seven Crisp alternatives.

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2022 Article Customers 102

DemandJump

FEBRUARY 18, 2022

You are probably familiar with the phrase, “content is king.” Whether you are a digital marketer, or a YouTube influencer, producing content is the name of the game. But, if you really want to be successful, you need to do more than just create content for the sake of content. You need to create in an intentional and deliberate way.

Marketing 98

Marketing 98

Quadient

FEBRUARY 18, 2022

Comment faire la différence entre une plateforme de Marketing Automation et une plateforme de Gestion de la Communication Client?? Ludovic Georges. Fri, 02/18/2022 - 16:01. Vous entendez sûrement vos collègues parler de plus en plus de stratégie d'expérience client au sein de votre entreprise. Naturellement, ces conversations ramènent souvent vers les outils technologiques déjà à disposition, comme un CRM, MAP, une plateforme de service client etc.

Communication 52

Communication Marketing Document Social Media 52

DemandJump

FEBRUARY 18, 2022

So you’re ready to write your first SEO Pillar page. You’ve sat down to make a pillar page template , but suddenly realize, wait, what should I be including here? Don’t fret! We’ve got you covered. Let’s take a brief look at what a pillar page is to make sure all the bases are covered, and then we’ll jump into what your pillar page should contain.

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Marketing 98

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Insights

CSM Magazine

FEBRUARY 18, 2022

If you want to speed up your litigation procedures without extra cost and stress, hiring a process server will be your best bet. A process server makes sure that the subject receives the legal documents in a timely manner, and you get done with the court proceedings in the most hassle-free way. With a plethora of information available online, you surely can find plenty of process servers on the internet.

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Document Communication Article Information 52

DemandJump

FEBRUARY 18, 2022

If you’re a content marketer, you’re probably familiar with some version of this popular statistic: that over 90% of webpages get *zero* traffic from Google. Now, even if only 10% of the content on the web truly deserves traffic, that figure is still pretty shocking, representative of a whole lot of content marketers effectively spinning their wheels.

Marketing 98

Marketing 98

SmartKarrot

FEBRUARY 18, 2022

A big toast on reaching the pinnacle of customer success in your organization. But have you ever wondered how and where to begin with? There is always a nervous energy when you have achieved so much, but you still know there are still miles to go! . I can sense your nervous energy right now! Your first big role…You want to do wonders and achieve big but are also a bit nervy.

Customer Success 10

Customer Success Measurement Customers Roadmap 10

DemandJump

FEBRUARY 18, 2022

Today there is no shortage of content online. Everyone that is creating content is fighting to be the top result on the first page of Google. The first step to standing out from the crowd is conducting SEO keyword research to understand what your audience is searching for online. Once you know what keywords are ranking highly, you can start creating content clusters to outline what you will post online.

Blog 98

Blog Marketing 98

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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

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Team Support

FEBRUARY 18, 2022

If your B2B business is aiming to grow in 2022 (whose isn’t?) then chances are that your sales team is chasing new business. It’s a reasonable strategy – new business acquisitions means more revenue. But what if this new business is replacing churned customers and there is no net growth? Even worse, what if this strategy is plugging a hole of capsized revenue left by more churned customers than acquired ones?

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B2B Sales 2022 Customers 105

DemandJump

FEBRUARY 18, 2022

If Google brought you here, chances are you’re searching for some information about pillars, and we don’t mean the ones that are a part of Greek and Roman architecture—although they’re similar in a sense. After all, a pillar page is designed to be an authoritative page of a website, holding up and supporting smaller blog posts about the same topic.

Blog 98

Blog Information Marketing 98

Team Support

FEBRUARY 18, 2022

If your B2B business is aiming to grow in 2022 (whose isn’t?) then chances are that your sales team is chasing new business. It’s a reasonable strategy – new business acquisitions means more revenue. But what if this new business is replacing churned customers and there is no net growth? Even worse, what if this strategy is plugging a hole of capsized revenue left by more churned customers than acquired ones?

B2B 98

B2B Sales 2022 Customers 98

DemandJump

FEBRUARY 18, 2022

Search engine optimization (SEO) keyword research is a foundational piece of creating content that will land your organization at the top of Google's search results. Ahrefs, one of the larger data companies in the search market industry, conducted a study of almost 1 billion web pages. Their study found that roughly 91% of content gets zero traffic from Google.

Marketing 98

Marketing 98

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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

Customer Engagement