CSAT vs. NPS: Understanding Customer Success Metrics
Solvvy
JULY 8, 2022
You may have heard, “You can’t manage what you can’t measure.” ” It certainly rings true when considering goals like improving efficiency or controlling labor costs.
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It’s Time to Shift Right
Totango
JULY 8, 2022
It may sound counterintuitive to say that now, in these times of economic uncertainty, is the time to invest and not to cut back. But in fact, you should be investing now more than ever in customer success.
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Why NRR (net revenue retention) is the one metric to rule them all for SaaS
ChurnZero
JULY 8, 2022
This article was originally published on Forbes.com. “Oh, Oh, by the way, what’s your customer retention?” asked the managing partner of a venture firm while we were in the final stages of their due diligence.
Guest Post: 6 Customer Service Trends That You’ll Want to Adopt in 2022
ShepHyken
JULY 8, 2022
This week’s guest post by Sharavanan Shanmugaraju shares six customer service trends that companies need to adopt this year. Every year, companies find ways to improve customer service.
The 2023 Customer Experience Management Value Index
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Ventana Research named Verint an Exemplary Leader in the 2023 Customer Experience Management Value Index, leading in multiple categories including Adaptability, Manageability, Usability and Product Experience. Download the Index.
How Do You Ensure Your Engagement Platform is Secure?
SaleMove
JULY 8, 2022
How do you ensure your communications platform is secure? Explore key questions financial institutions should ask their fintech providers about security. The post How Do You Ensure Your Engagement Platform is Secure? appeared first on Glia Blog | Digital Customer Service Explained.
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CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
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Why knowledge management is essential for your contact centre
Eptica
JULY 8, 2022
Date: Friday, July 8, 2022 Author: Pauline Ashenden - Demand Generation Manager Why knowledge management is essential for your contact centre. Published on: July 08, 2022.
What Is a PBM Platform?
DemandJump
JULY 8, 2022
Successful marketing is all about connecting with your audience in a meaningful way. Over time, companies have adopted all sorts of strategies and approaches to try and engage with customers and clients. Naturally, some techniques are more effective than others.
Exercise Executive Empathy To Get Stakeholders Excited About CX
Forrester's Customer Insights
JULY 8, 2022
How can CX leaders gain funding? Develop executive empathy: Determine stakeholder priorities, connect CX to these existing priorities, and communicate the value of CX. Age of the Customer customer experience customer experience management Customer Experience Strategy promoted
Why is Content Important in Digital Marketing?
DemandJump
JULY 8, 2022
Digital marketing encompasses all of the online activities undertaken to promote your business. From hiring influencers to creating email campaigns to online ads, this type of marketing has become a mainstay for many businesses.
How to Leverage the Top CX Trends of 2023
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Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.
Assessing The US Youth Smartwatch Market: Is There Room For An Independent Brand?
Forrester's Customer Insights
JULY 8, 2022
Children's smartwatch brand Xplora plans to move into the US market - one of many recent additions to a crowded market. This blog explores important lessons that brands should consider when developing a smartwatch and entering a crowded market.
What Are the 5 Most Popular Types of Digital Marketing?
DemandJump
JULY 8, 2022
Content marketing , social media ads, retargeting… When it comes to digital marketing, it can feel like you have endless options and no direction. Yet, understanding how to harness the internet to connect with people has never been more important to the success of your business. 62.5%
Metaverse-Like Experiences: Is Novelty Enough? A Look At ESPN’s Fifty/50 World
Forrester's Customer Insights
JULY 8, 2022
ESPN Edge built the interactive, 3D environment Fifty/50 World to celebrate 50 years of Title IX. Learn what a Gen X consumer -and- a sophisticated 13-year-old user of online 3D immersive gaming and entertainment platforms each thought of the experience.
How Mature Are Your Digital Experiences? A Step-by-Step Guide to Improved CX
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Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.
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The Data Framework Needed to Power Real-time Decisioning
Merkle
JULY 8, 2022
This is part of a series of blog posts about the Merkle Connected CX Cloud, and how this solution addresses the key use cases and most critical challenges our clients face in achieving a robust ROI from their CX technologies, practices, and strategies. Read part one here
Which Stock Is Best to Buy In 2022?
CSM Magazine
JULY 8, 2022
With the pandemic not showing signs of slowing down its severity soon, the stock market is struggling to reach its pre-pandemic levels. Fears of a looming recession are keeping investors mulling over the right stocks to buy in 2022.
Why is Digital Content So Important?
DemandJump
JULY 8, 2022
Digital content is important because it’s the reason people get on the Internet. If it wasn’t for digital content like websites, blogs, emails, video, et cetera–what would the Internet even be? Just a blank screen and a spinning circle of death? It confuses me just to think about it.
Product Update: Alchemer continues commitment to survey response data transparency
SurveyGizmo
JULY 8, 2022
Product Announcement – July 2022 Release. The team at Alchemer is excited to announce new features that reflect our continued commitment to providing transparency in survey data. We believe in progressing toward data transparency, putting the metrics that matter at our customers’ fingertips.
Is Your CX Program Delivering the Results You Had Hoped?
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When you launch a CX program, there is often an air of exuberance. A year or two later, however, it can feel like your program has flat-lined and you find it hard to make improvements. If your CX program is struggling, check out our latest whitepaper for tips on how to reverse the trend.
What Is PBM Content?
DemandJump
JULY 8, 2022
So you want to learn about Pillar-Based Marketing (PBM, for short). Well, you’ve come to the right place. After all, DemandJump is the first platform to help you create and implement an effective PBM strategy.
Why the Customer Journey Is the #1 Source of Truth [Podcast]
Keatext
JULY 8, 2022
The post Why the Customer Journey Is the #1 Source of Truth [Podcast] appeared first on Keatext. Leadership thought leadership
What Are the 7 Types of Marketing?
DemandJump
JULY 8, 2022
Marketing is what allows your business to communicate with your prospective and existing customers. Like with any relationship, you will have to use different forms of communication to keep the relationship with your audience strong.
Here’s What’s New from June 2022 | Kommunicate Product updates
kommunicate
JULY 8, 2022
Last Updated on July 8, 2022 The month of June saw the tech team work harder than ever on an integration that we have all been keenly waiting for – the WhatsApp Cloud API.
5 Ways to Supercharge Your CX Strategy
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Want more from your customer experience program? This whitepaper outlines 5 tactics to improve your CX strategy and take your program to the next level. Download your copy now!
What Is a PBM Team?
DemandJump
JULY 8, 2022
Pillar-Based Marketing (PBM) is essential for getting your business to show up on search engine results pages (SERPs). How important is that? Extremely. Your business won’t get noticed if you aren’t on page one.
The Pros And Cons Of Connected Devices
Forrester's Customer Insights
JULY 8, 2022
In May 2022, Business Insider reported that Russian troops stole nearly $5 million worth of farm equipment from a John Deere dealership in Melitopol, Ukraine. The stolen equipment was located by remote GPS and locked, preventing it from being used.
What Do PBM Platforms Do?
DemandJump
JULY 8, 2022
Pillar-Based Marketing (PBM) platforms will show you the exact content to create to increase first page rankings, monitor those rankings, and provide insight on ways you can improve your performance and drive outcomes. Pillar-Based Marketing
Working While Studying: Pros and Cons to Consider
CSM Magazine
JULY 8, 2022
Working and studying at the same time is not easy. Yet, many students work part-time to support themselves. Others choose to work in order to gain experience in the workplace and familiarize themselves with their industry.
Stay Ahead of the Game
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Want to know where CX is heading in 2022? Check out our 7 key predictions on how CX will evolve over the coming year and beyond. Download your copy now!
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