Playvox
OCTOBER 20, 2023
In face-to-face interactions with customers, you have the advantage of observing eye contact, tone of voice, body language, and other cues that go along with their spoken words. But when you move to a world of digital or omnichannel customer support, the human language element goes away and it becomes much more difficult to gauge how customers really feel about our company, brand, products, and experiences.
SaleMove
OCTOBER 20, 2023
Financial institutions want their frontline interaction technology to enable efficiency and growth while elevating user satisfaction. Here’s how to do it. The post Time to be Cutting-Edge, Not Cutting Corners on Member-Facing Technology appeared first on Glia Blog | Digital Customer Service Explained.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SurveySensum
OCTOBER 20, 2023
Have you ever wondered how the most successful SaaS products continue to thrive and meet the ever-evolving customer needs? To answer this, we explore three key questions that product developers commonly face: How do they know what users really want? What strategies help them prioritize features and maintain efficiency in a fiercely competitive landscape?
CSM Magazine
OCTOBER 20, 2023
In today’s business, successful marketing demands not just creativity and strategy but also a sharp focus on maximizing your website’s potential. If you’ve been searching for that perfect tool to enhance your brand’s marketing efforts and boost your revenue, then you’re in the right place. SafeOpt is a groundbreaking retargeting program designed to revolutionize your business’s marketing success.
Advertisement
Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Brad Cleveland Blog
OCTOBER 20, 2023
The most effective leaders focus on the contact center’s opportunity to create value for customers and the organization. There are three levels on which contact centers can create value. They include efficiency, customer satisfaction and loyalty, and strategic value. Only … Continue reading → The post Boosting Your Contact Center’s Strategic Value appeared first on Brad Cleveland.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
MyCustomer
OCTOBER 20, 2023
We can proudly announce that the winner of the CXLOTY 2023 Culture Award is Elizabeth Okomba, Deputy Director & Group Head of Customer Experience at NCBA Bank.
Brad Cleveland Blog
OCTOBER 20, 2023
The most effective leaders focus on the contact center’s opportunity to create value for customers and the organization. There are three levels on which contact centers can create value. They include efficiency, customer satisfaction and loyalty, and strategic value. Only … Continue reading → The post Boosting Your Contact Center’s Strategic Value appeared first on Brad Cleveland.
Help Scout
OCTOBER 20, 2023
How Help Scout leaders’ first jobs shaped a commitment to building a customer-centric company Read the full article
Amplifai Coaching Category
OCTOBER 20, 2023
Learn how modern contact centers are harnessing the dual strengths of AI and human-centric leadership to set the pace in an ever-evolving industry.
Advertisement
Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
Zonka Feedback
OCTOBER 20, 2023
Email is one of the most common and useful mediums of official communication with your clients. So when it comes to surveying your customers and seeking them for feedback, email is one of the best ways to do it. However, it is not necessary that your customers will respond to your email surveys. They may just open it and leave it like any other spam or survey email.
Forrester's Customer Insights
OCTOBER 20, 2023
In 1994, when he was CEO of Pixar, Steve Jobs said: “The most powerful person in the world is the storyteller. The storyteller sets the vision, values, and agenda of an entire generation that is to come.” Fast-forward almost 30 years later, storytelling is still incredibly powerful.
Amplifai Coaching Category
OCTOBER 20, 2023
If you’re concerned about coaching impact and ROI, then you must master these 5 Steps to Coaching Effectiveness!
Forrester's Customer Insights
OCTOBER 20, 2023
Incrementality testing is a game-changing measurement approach for marketers. In the ever-evolving marketing landscape, this method holds the key to smarter decision-making, better allocation of resources, and, ultimately, greater ROI.
Advertisement
Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
.png)
MyCustomer
OCTOBER 20, 2023
Dinara Wagawatte was appointed Head of CX Transformation, Analytics, and Adoption at Dialog Axiata in 2020.
Forrester's Customer Insights
OCTOBER 20, 2023
We kicked off the 2024 series earlier this month but wanted to highlight some ghosts of holiday insights past that still remain relevant.
SurveySparrow
OCTOBER 20, 2023
Did you know that exploratory research has played a pivotal role in some of the most significant scientific discoveries of our time? From figuring out why people do what they do to understanding what sells in the market, exploratory research shows us the way to discover new things. In this blog, we will look into the core concepts, their importance, and examples to help you get a clear idea.
BirdEye
OCTOBER 20, 2023
Meta-owned Facebook has faced several privacy and support issues, impacting individual users and business pages. Many are opting to deactivate their Facebook tools, including Messenger, but the platform’s changing processes have complicated the task. This blog post simplifies the steps to deactivate your Messenger account and offers a few alternatives for your communication needs.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Ann Michaels and Associates
OCTOBER 20, 2023
Yes, it is generally advisable for businesses to have a social media policy for legal purposes. A social media policy is a set of guidelines and rules that govern how employees and representatives of the company should use social media in the context of their work. Social Media Policy Protects Company Reputation Protecting Confidential Information: A social media policy can outline the importance of not sharing confidential or sensitive company information on social media platforms.
Expert insights. Personalized for you.
82 
Let's personalize your content