Kustomer

JANUARY 7, 2022

Transparency, communication and proactive solutions are able to go that extra mile even in the event of an unexpected complication with an order or service. Let’s check out some clear ways to deliver exceptional customer service in an extraordinary holiday climate. Why Holiday Customer Self-Service Matters.

Social Media 82

Social Media E Commerce Omnichannel Multi-Channel 82

SurveySensum

JULY 2, 2023

SurveySensum SurveySensum is one of the best CSAT survey tools available in the market. The robust security system set in place ensures top-notch privacy and security for customer data. SurveySensum, a unique channel for survey distribution, stands out by offering WhatsApp integration and other tools like Zapier, Salesforce, etc.

Customer Satisfaction 52

Customer Satisfaction Measurement Multi-Channel Social Media 52

CSM Magazine

JANUARY 29, 2024

With countless options available in today’s market, it can be overwhelming to identify which one is ideally suited to your specific needs. This decision will influence not only the efficiency of your supply chain but also how effectively you’re able to meet your customers’ needs.

E-support 52

E-support Return on Investment E Commerce Multi-Channel 52

SurveySensum

SEPTEMBER 29, 2023

360-Degree Feedback Surveys A 360-degree feedback survey, often referred to as a 360-degree assessment or multi-rater feedback, is a comprehensive performance evaluation tool used in organizations to gather feedback on an individual’s skills, behaviors, and performance from multiple perspectives.

Customer Service 52

Customer Service Net Promoter Score Culture Customer Satisfaction 52

SurveySensum

SEPTEMBER 28, 2023

Did you know that 96% of dissatisfied customers never return to a business they’ve had a negative customer service experience with? – Forbes That’s a staggering figure that underscores the immense significance of providing exceptional customer service.

Customer Service 52

Customer Service Feedback Customer Satisfaction Multi-Channel 52

BirdEye

AUGUST 20, 2024

The key lies in effective HVAC marketing. In this guide, we’ll explore the most impactful HVAC marketing strategies, including SEO, social media, and email marketing, to help you grow your business and stay ahead of the curve. So, how do you Identify ideal customer personas?

Marketing 59

Marketing Social Media Multi-Channel Loyalty Programs 59

Thematic

SEPTEMBER 24, 2024

Customers want more than just products—they want to feel heard, valued, and appreciated. In fact, 63% of US consumers would ditch a brand after a poor customer experience. And 65% were willing to pay higher prices for exceptional customer service. That means you can address issues almost as they arise.

Voice of Customer 62

Voice of Customer Social Media Feedback Net Promoter Score 62

ShepHyken

NOVEMBER 22, 2019

This puts a lot of extra pressure on businesses to deliver exceptional customer service. It’s not enough to have a great product—that product also has to come with great customer experience. Technology today gives customer service teams a lot of options to help them assist and manage customer needs better.

Blog 142

Blog Exceptional Customer Service Multi-Channel Communication 142

Kustomer

FEBRUARY 29, 2024

Gorgias is one of the leading help desk software options available on the market. Primarily tailored for e-commerce businesses, this tool efficiently manages tickets, centralizes customer communication via a shared inbox, and automates numerous routine tasks. However, it is rather basic in comparison to its alternatives.

E Commerce 52

E Commerce 2024 E-support Feedback 52

Kustomer

JUNE 27, 2022

A new era in customer service has arrived. The transformed landscape requires engagement like never previously seen, and customer service software is here to help. Not one single survey has ever indicated that customers wouldn’t pay more for great service, according to Forbes.

2022 92

2022 Customer Service E Commerce E-support 92

ProProfs Chat

DECEMBER 18, 2019

Customer feedback can be useful in upgrading both processes – manufacturing and operations. There are various means of collecting customer feedback like surveys , questionnaires, emails, calls etc. Build More Customer Loyalty . Providing exceptional customer service enhances the benefits for all the stakeholders.

Customer Service 80

Customer Service Net Promoter Score Multi-Channel Feedback 80

SurveySparrow

JUNE 16, 2022

Customizable 360-degree employee reports, appraisals and performance reviews, assessment tracking in a specific employee portal, and a custom 360-degree feedback survey. One that’s an overkill for small businesses and solopreneurs looking to test the market. Connect your website to email marketing tools. 9 QuestionPro.

2022 52

2022 Multi-Channel NPS Feedback 52

Kustomer

FEBRUARY 19, 2024

is a cloud-based customer support solution designed to enable businesses of all sizes to deliver exceptional customer service. Kustomer’s self-service feature is designed to be seamlessly integrated within the customer’s conversation flow, ensuring that context is maintained across different channels.

Social Media 52

Social Media Multi-Channel Omnichannel E-support 52

SurveySensum

MAY 11, 2023

Otherwise, start listening to your customers and improve your business. To understand further whether you have a good NPS or not, you can compare your NPS score with Industry average Regional average Channels It should also be noted that the industry average is prone to change yearly. Learn more about how to get a good NPS score.

NPS 52

NPS Retail Net Promoter Score Customer Satisfaction 52

Lumoa

NOVEMBER 2, 2022

The telecommunication industry is a multi-billion dollar infrastructure that has been steadily growing every year. According to PWC research, the majority of customers say they are willing to pay 8% more for a company that provides great customer service. This blog will share some of the highlights of the webinar.

2023 94

2023 Telecommunications Customer Experience Multi-Channel 94