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Atlas Highlights - August 2021

Lithium

Khoros | Twitter Ads Discovery Program We are looking to get your feedback early in the process to ensure that we're building features with your use cases, goals, workflows, and success metrics in mind. Sign up now Influence our roadmap. Webinars & Events Some event areas are limited to Khoros customers only. Register now.

2021 52
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How to Safely Launch Your Customer Service Software to Market

CSM Magazine

This means setting up a testing process that covers all aspects of the product, from its features to user experience. To ensure that all aspects of the product launch are rock-solid, you’ll want to develop a clear roadmap for development and testing. You’ll also want to ensure that your legal documents are tight.

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Top NPS Survey Questions to Consider

ClientSuccess

But there is still so much your users can tell you about their experience, how your product can become even more user-friendly, and even where your product roadmap can grow. Sometimes, all it takes to unlock this feedback is a simple forum for your users to share it with your team. .

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How to Drive Adoption With Digital User Journeys 

Gainsight

While customers, or accounts, have a few significant lifecycle moments, users vary greatly in terms of specific user types, product needs, and daily usage. Creating a Cohesive, Measurable Digital Program When you think about your customers’ and users’ digital journeys, many touchpoints probably come to mind. Change over time.

NPS 52
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What is Product Concept: Meaning, Importance and Types

SurveySparrow

Our tracker empowers users to achieve their fitness goals with advanced heart rate monitoring, sleep tracking, and personalized workout recommendations (Yes, you guessed it right. The sleek design and seamless integration with mobile apps enhance user experience. These are the features). Importance of Product Concept 1.

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One Critical Element Missing From Your Customer Advocacy Efforts

Wootric

Finding the product or service was effortless, the download or purchase process was simple, you quickly received the product, the user experience was intuitive, and it was easy to get answers to any questions you had. Now, think about a time you had an overall good experience with a company. Want to launch an Advocacy program?

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How Sonos is Leveraging User Research to Enhance Their Beta Program

Centercode

At the time, we would not begin working on a product until very close to launch, so we had little opportunity to learn and implement feedback from our testers to improve our customers’ experience. Not many beta teams have members with user research experience. Watch the Stakeholder Buy-In Webinar Now.