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Atlas Highlights - August 2021

Lithium

Khoros | Twitter Ads Discovery Program We are looking to get your feedback early in the process to ensure that we're building features with your use cases, goals, workflows, and success metrics in mind. Sign up now Influence our roadmap. Webinars & Events Some event areas are limited to Khoros customers only. Register now.

2021 52
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How Sonos is Leveraging User Research to Enhance Their Beta Program

Centercode

At the time, we would not begin working on a product until very close to launch, so we had little opportunity to learn and implement feedback from our testers to improve our customers’ experience. Not many beta teams have members with user research experience. Watch the Stakeholder Buy-In Webinar Now.

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How to Safely Launch Your Customer Service Software to Market

CSM Magazine

This means setting up a testing process that covers all aspects of the product, from its features to user experience. To ensure that all aspects of the product launch are rock-solid, you’ll want to develop a clear roadmap for development and testing. You’ll also want to ensure that your legal documents are tight.

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One Critical Element Missing From Your Customer Advocacy Efforts

Wootric

Finding the product or service was effortless, the download or purchase process was simple, you quickly received the product, the user experience was intuitive, and it was easy to get answers to any questions you had. Now, think about a time you had an overall good experience with a company. Want to launch an Advocacy program?

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6 Important Product Management Metrics (And How to Improve Them)

Gainsight

Today’s Product teams are under increasing pressure to deliver outstanding products and exceptional user experiences. Check out our Essential Guide to learn how to navigate the new product experience landscape. By incorporating their feedback into your roadmap. WATCH THE WEBINAR. WATCH THE WEBINAR.

Metrics 65
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Top NPS Survey Questions to Consider

ClientSuccess

But there is still so much your users can tell you about their experience, how your product can become even more user-friendly, and even where your product roadmap can grow. Sometimes, all it takes to unlock this feedback is a simple forum for your users to share it with your team. .

NPS 52
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The B2B SaaS Customer Journey: Surveys for every stage

SurveySensum

It will tell you at what different stages you should launch customer surveys to collect feedback. . At what touchpoints and milestones should you launch feedback surveys? What is the type of feedback questions you should ask at each milestone? Take a website feedback survey . You implement the product and onboard them.