Gainsight

APRIL 30, 2019

Today’s Product teams are under increasing pressure to deliver outstanding products and exceptional user experiences. Check out our Essential Guide to learn how to navigate the new product experience landscape. By incorporating their feedback into your roadmap. WATCH THE WEBINAR. WATCH THE WEBINAR.

Metrics 65

Metrics Net Promoter Score Management NPS 65

SmartKarrot

JULY 28, 2022

Direct process enhancement and development, taking full responsibility over the user experience during every phase of the client’s life cycle. Use quantitative and qualitative analysis to drive operational excellence by elevating user experience to ensure adoption and retention.

Customer Success 19

Customer Success User Experience Roadmap Customer Relationships 19

Centercode

APRIL 30, 2019

She made key changes that allotted the team influence over the product roadmap, allowed us to engage further upstream, and made our team more beneficial to the entire product development lifecycle – and in turn our customers. Watch the Stakeholder Buy-In Webinar Now.

Touchpoint 66

Touchpoint Webinar Roadmap Presentation 66

ChurnZero

JULY 12, 2019

Users must feel compelled to access your application over time. This is linked to a) the kind of solution you offer, b) your product roadmap, c) your customer success program, and d) your user experience. Your roadmap can partially influence that. Explain what users managed to do with key events.

Customer Success 75

Customer Success Roadmap Metrics User Experience 75

Gainsight

SEPTEMBER 13, 2019

This Q&A is an excerpt from our webinar, Ask an Expert Q&A: How to Build Products That Drive Growth. Now, 80% of consumers prefer to do business with a company that offers personalization, making product experience intimacy vital to growth. A superior user experience. What is product-led growth, exactly?

Sales 65

Sales Roadmap ROI Webinar 65

SurveySensum

OCTOBER 5, 2020

In the above typical B2B SaaS customer journey, a customer attends your webinar and finds out about your product. Be it after a certain interaction, or on the overall experience of the customer, customer satisfaction is the strong predictor of how happy and satisfied your customers are with your brand. CES Survey.

Customer Journey 52

Customer Journey B2B Net Promoter Score NPS 52

SmartKarrot

DECEMBER 2, 2020

Work closely with Sales and Marketing, and the Support teams to share customer insights on innovations and improvements to the user experience, product capabilities, and features that would enhance customer engagement and inform additional sales opportunities.

Customer Success 10

Customer Success Roadmap Sales Customers 10

SmartKarrot

JUNE 30, 2021

User engagement User retention User performance User productivity User experience Brand perception Software utilization. This information needs to be via personalized engagement, webinars, digital communications, interactions face to face, and more. The core areas that product adoption affects are-.

Social Media 10

Social Media Roadmap Customer Success Metrics 10

Totango

SEPTEMBER 23, 2019

We had a great few days, discussing customer success best practices, sharing experiences and knowledge. IBIZA focuses on improving the Portfolio Manager’s workflow – removing friction, reducing noise and delivering a more intuitive experience. . New, Modern User Experience. Thank You, Your Totango Team. __.

2019 9

2019 Webinar Roadmap User Experience 9

Talkdesk

JANUARY 13, 2020

Most will agree that chatbots should not be used at the expense of a delightful user experience. For more help on what and how to measure, check out our on-demand webinar on contact center metrics. Ensure the Bot Is a Reflection of Your Brand.

Contact Center 67

Contact Center Metrics Roadmap Measurement 67

ProProfs Chat

SEPTEMBER 13, 2019

Personalization took advantage in almost everything (videos, email outreach campaigns, ads) and is useful now in user onboarding as well. Venngage, an online platform for creating stunning infographics, is an excellent example of personalizing user experiences. But our users don’t always adopt our new features.

Customer Service 55

Customer Service Net Promoter Score Metrics Omnichannel 55

SmartKarrot

MAY 19, 2022

Customer marketing connects with customers to engage regarding new product features, webinars, product usage help, and more. Instead, you need to ensure the product team has its own product roadmap. They need to know customer feedback to improve the product, usability, user experience, and value. contact-form-7].

Sports 10

Sports Customer Success Customer Centricity B2B 10

SurveySparrow

MARCH 16, 2019

Branch specializes in deep linking which enables users to get a better user experience over a mobile device. As part of the partner program, they provide discounts and offers across a range of great products and services, create advisory case studies and host informative partner webinars and live events.

2019 75

2019 Marketing E Commerce Social Media 75