SmartKarrot

AUGUST 12, 2021

Manage customer service vendors. Proactively communicates product enhancements and provides visibility into product roadmap to client base. Driving adoption, setting KPIs and success metrics, demonstrating ROI. Analysing usage data, surveying users, running QBRs (Quarterly Business Reviews), presenting product roadmap, etc.

Customer Success 16

Customer Success Net Promoter Score Roadmap Leadership 16

SmartKarrot

FEBRUARY 21, 2022

Make strategic marketing recommendations that drive outcomes for your clients and ultimately deliver ROI. Apply here: [link] Role: Customer Success Manager Location: Remote, Denver, CO, US Organization: Canonical As a Customer Success Manager, you will onboard new Canonical customers and introduce them to the products and support processes.

Customer Success 19

Customer Success Roadmap Government Document 19

SmartKarrot

AUGUST 4, 2021

Role: Director of Customer Success Location: New York, United States Organization: Namogoo As a Director of Customer Success, you will manage and coach a team of customer success team leads and managers by developing and expanding their customer, product, and domain expertise to build the best in class CS team.

Customer Success 10

Customer Success ROI Roadmap Government 10

SmartKarrot

MARCH 7, 2022

As a player-coach, you both will manage the enterprise customers as well as lead, motivate and enable a team of high-performing Customer Success Managers as we grow and scale the team. Define, drive, and demonstrate the value (ROI) delivered to Urbint’s customer base.

Customer Success 19

Customer Success NPS Roadmap Metrics 19

NetBase

OCTOBER 29, 2018

Olivia Sohn , Manager, Research Insights & Analytics delivered a great presentation – pulling out a familiar social icon to make her point about social users craving collective experiences. Fully Understand Social Conversations and Drive Your Business with Demonstrable ROI. The NetBase Roadmap – Skating to Where the Puck Is.

Brands 60

Brands Social Media Events Presentation 60

Gainsight

DECEMBER 13, 2018

But when I started, there had been no central applications management function—each department was taking care of their own needs for several years and had at least one person doing applications maintenance (sometimes full-time). supporting cross functional business processes, managing applications spend, and alignment with strategic goals).

Roadmap 49

Roadmap Government ROI Management 49

SmartKarrot

MAY 19, 2021

Role: VP of Customer Success Location: Norfolk, VA, US Organization: xTuple As a VP of Customer Success, you will manage and scale the Customer Success team as they connect with customers, build relationships, drive adoption & growth, and cultivate enduring, successful customer partnerships. Working collaboratively with the sales team.

Customer Success 10

Customer Success Roadmap Government Consulting 10

SmartKarrot

JANUARY 5, 2021

Implement a global framework and an appropriate governance structure to maximize the effectiveness of the cross-functional team. Collaborate with Account Manager to offer contract renewal and expansion opportunities for the client’s roadmap. Running retention/expansion playbooks ahead of renewal dates.

Customer Success 10

Customer Success Consulting Roadmap Government 10

SmartKarrot

NOVEMBER 19, 2020

Role: Customer Success Director, North America Location: Newton, MA, US Organization: CyberArk As a Customer Success Director, you will be responsible to accelerate time to value and drive higher product adoption by aligning customer goals to education, adoption roadmaps, and regular engagement with the customer. on usage, NPS), and others.

Customer Success 10

Customer Success Consulting Roadmap Government 10

Gainsight

AUGUST 14, 2021

It’s a way to engage customers with less effort from your team through email, user groups, online communities, and a game-changing new ROI driver: in-product engagements. Unfortunately, if you’re a product manager or leader, these valuable in-product guides and experiences are probably stirring up extra questions: Who should own them?

Government 52

Government Document ROI Roadmap 52

SuiteCX

MARCH 31, 2015

CEM/CJM Governance is a process focused on managing the quality, consistency, usability, security, and availability of your overall CEM strategy as well as for the building blocks such as VOC/VOE/Journey Maps and CEM Dashboards. Governance in Customer Journey Mapping. Click here to view SlideShare. Level of maturity.

Customer Journey Mapping 40

Customer Journey Mapping Government Customer Journey CEM 40

SmartKarrot

MAY 11, 2022

Apply here: [link] Role: Customer Success Manager – Mid Market Location: San Francisco Bay Area, US Organization: Front As a Customer Success Manager, you will develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors. Monitor customers’ KPIs to drive the usage of our products.

Customer Success 19

Customer Success Roadmap Customer Satisfaction Government 19

Hero Digital

OCTOBER 16, 2018

Our CX Maturity Model is a framework that helps to assess your current organizational approach and provide an achievable roadmap for moving forward. At the organizational level, departments collaborate to execute against a defined CX roadmap, and plans exist for governance and training in personalization. Level 1: Developing.

Multi-Channel 41

Multi-Channel Customer Experience Roadmap Government 41

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link]. Website : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

CSM Practice

DECEMBER 4, 2020

Guest: Chris Singh , SVP Customer Success Management, Customer Engagement & Experience at SAP. Today I have Chris Singh, Global head of customer success management at SAP. They must have tight governance around their businesses. Host: Irit Eizips , Chief Customer Officer & CEO | CSM Practice. The Interview: .

NPS 69

NPS Customers Customer Success Measurement 69

Pointillist

JULY 25, 2018

The Champion may or may not be the Project Manager (if not, then make sure to recruit an experienced project manager to organize the project and keep everything on track!). and delivers meaningful ROI. The decision to conduct a paid pilot depends upon your company size, project scope, internal processes and governance.

Customer Journey 43

Customer Journey Events Metrics Government 43

Pointillist

AUGUST 14, 2018

The decision to conduct a paid pilot depends upon your company size, project scope, internal processes and governance. Top Telecom Provider Rapidly Quantifies ROI with Pointillist. Pat yourself on the back if you managed to deploy before time!) Build a Roadmap for Future Improvements. Develop Journey-Based Insights.

Customer Journey 41

Customer Journey Metrics Measurement Touchpoint 41

Qualtrics

SEPTEMBER 24, 2019

A CX maturity model is a roadmap to help guide you as you navigate through the 6 core competencies of CX. You’ll know that you’re at stage 1 in the process because the organization does not view CX as a differentiator, but may still invest in what they call ‘customer service’ or ‘relationship management.’. What is a CX maturity model.

Metrics 20

Metrics Roadmap Measurement Government 20

Pointillist

MAY 23, 2018

Journey mapping is the most widely practiced form of journey analytics and is a technique that has grown in popularity, not only with customer experience (CX) professionals, but also within marketing, customer service, user experience (UX), product management and IT. Serve as a CX change management and governance tool.

Customer Journey 90

Customer Journey Customer Journey Mapping Touchpoint Multi-Channel 90

West Monroe

JUNE 20, 2022

However, even straightforward acquisitions can come with hang-ups—DSOs are often hamstrung by technology limitations across the dental practice management (DPMS) market, which is characterized by a large portion of on-premises solutions optimized for single-site use. referral management, patient intake, service documentation).

Healthcare 52

Healthcare Multi-Channel 2021 Innovation 52

West Monroe

JUNE 20, 2022

However, even straightforward acquisitions can come with hang-ups—DSOs are often hamstrung by technology limitations across the dental practice management (DPMS) market, which is characterized by a large portion of on-premises solutions optimized for single-site use. referral management, patient intake, service documentation).

Healthcare 40

Healthcare Multi-Channel 2021 Innovation 40

West Monroe

JUNE 20, 2022

However, even straightforward acquisitions can come with hang-ups—DSOs are often hamstrung by technology limitations across the dental practice management (DPMS) market, which is characterized by a large portion of on-premises solutions optimized for single-site use. referral management, patient intake, service documentation).

Healthcare 40

Healthcare Multi-Channel 2021 Innovation 40

Comm100

FEBRUARY 6, 2018

Need : An industry-leading CRM — features include lead scoring, SMS marketing, event management, sales reports, social CRM, mobile app, web content personalization, and more. This program works great for managing a few hundred leads, and makes CRM simple. Hot Schedules : Good for managing labor and cost control. Freelancers.

Customer Engagement 42

Customer Engagement Engagement Social Media Omnichannel 42