SurveySensum

JULY 17, 2023

Decathlon, a renowned sporting goods retailer, excels in this area. They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase. Nike also took this strategy seriously and created a community among sneakerheads and sports enthusiasts.

Retail 52

Retail Customer Experience Sports Customers 52

BirdEye

DECEMBER 8, 2022

Sporting events, virtual tours, and podcasts are ideal for streaming live, but the sky’s the limit. Social media shopping apps make it easy to measure and evaluate business insights. Many users love live streaming apps because they’re full of raw, unedited content. What are the benefits of social media?

Social Media 98

Social Media Brands Entertainment Connections 98

Optimove

JULY 7, 2022

Watch this space for more World Cup insights. In years without a big sporting event, you’ll mostly find the player type breakdown (see pie chart below) skewed more in the Active Players’ direction. Look at logins and email openings to measure how engaged those players are. Gain more from active players? After the World Cup ??.

Marketing 10

Marketing Sports Events Multi-Channel 10

ProProfs Chat

DECEMBER 30, 2021

Such insights are often based on both demographic and behavioral data points, and businesses use those insights to create specific audience segments. It includes tracking, reviewing, and reporting data that measure web activity, such as interactions with web pages, images, and videos. Website Analytics .

Social Media 52

Social Media Sports Brands Insights 52

Qualtrics

JUNE 26, 2020

With the outbreak of COVID-19 in China early in 2020, Koç Holding started to implement extensive protective measures to prevent any contamination among employees. The findings were so helpful that the company ran two more Koç Pulses over the coming weeks to measure trends and take further actions. What they found.

Sports 46

Sports Hospitality Loyalty Programs E-support 46

Currency Alliance

FEBRUARY 26, 2019

Having benchmarked and talked to hundreds of loyalty programs in the past few months, what we think program leaders ought to be doing during the next 3-6 months is preparing a plan to realign their loyalty program design with the broader business strategy and core value propositions. Customer data: maximize ROI.

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45

Lumoa

JUNE 26, 2023

Consider a customer looking to buy sports shoes from a popular brand. You can also send SMS surveys to post transactions or during purchases to measure customer satisfaction. But some purchase processes are complicated, decreasing customer satisfaction and loyalty. Want to avoid these mistakes?

Omnichannel 83

Omnichannel Customer Experience Net Promoter Score Social Media 83

Currency Alliance

NOVEMBER 14, 2019

Through 2020 and beyond, the most successful loyalty brands will harness digital transformation efforts in order to participate in more open loyalty networks, and collaborate far beyond their own garden wall. Constraining collaboration only constrains your ability to engage and capture insightful data.

Loyalty 40

Loyalty 2020 Hotels Loyalty Programs 40

ClearAction

OCTOBER 1, 2018

Similar findings are reported in studies by CMO Council, CustomerThink, Confirmit, West Monroe Partners, Leapfrog Marketing Institute, MarketingSherpa, Forbes Insights, and many others. VoC flows into additional data and insights to become customer intelligence. Faulty CXM Trajectory. CXM Status Quo vs. CXM Flow.

Customer Experience 63

Customer Experience 2017 ROI 2018 63

Qualtrics

APRIL 30, 2019

Inspired by insights from both experience data ( X-Data ) and operational data (O-Data), the team leaves no stone unturned in their bid to take the travel experience to new heights, from improving the in-flight food options, to customizing their seats to deliver a better inflight experience. I started as Head of Insights in May 2017.

Feedback 42

Feedback Airlines Loyalty Programs Loyalty 42

Currency Alliance

MARCH 21, 2019

The sea-change in marketing technology is evident in the Gartner CMO survey, which tracked spending across all marketing disciplines: …most of which are rooted in martech solutions, younger than loyalty program management technologies, but all united by the common need to share customer data and use it to drive results.

Loyalty 58

Loyalty Banking Loyalty Programs Brands 58