know-the-intent-and-motivation-behinds-cx-actions 
Customer Bliss
MAY 12, 2015
Many companies try to copy the actions that result from beloved companies’ decisions. What is the intent at the core of the decision? What motivated leaders and employees to make their decisions? What motivated leaders and employees to make their decisions? Decide how you want them to describe you. Are you ready?
Beyond Philosophy
AUGUST 25, 2022
For those who read this newsletter, you know that Customer Science is where we have a convergence of artificial intelligence (AI), data, and behavioral sciences. For those who read this newsletter, you know that Customer Science is where we have a convergence of artificial intelligence (AI), data, and behavioral sciences.
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CX Accelerator
MAY 16, 2018
Different people have different motivators. Knowing things others do not is what separates you as the “go to” guy or gal for both customers and co-workers alike. Ten years is a great deal of time in the life of a mortal. Considering the average life expectancy of a white bloke in the state of Tennessee is only 73.94
delighted
JANUARY 7, 2021
Can you name their intentions, motivations, and pain points? Better yet, do you know why they are choosing your company among competitors? . Through this exercise, you’ll also be able to connect with your buyer and in turn, influence your organization to prioritize the customer experience (CX) through shared understanding.
Lumoa
JANUARY 19, 2023
Identify the Company’s Goals Before you start looking for people or draft your CX strategy, your first step should be to clarify and understand the wider objectives of your organization. Understanding customers is a key step to success, and organizations do it best when they have a customer experience department in place.
Second to None
APRIL 11, 2018
Consumer preferences are continually shifting, and brands that manage to update their CX platform to meet this moving target are positioning themselves to provide a great value to customers. We all know there’s no “customer experience success” switch you can simply turn on in your organization. Customer Experience Isn’t Easy.
Playvox
FEBRUARY 1, 2024
But do you know how your customers really feel about your brand, products, services, and support? The whole story—the one necessary to make informed decisions about measurable CX improvements—doesn’t come from multiple-choice answers in a customer survey or comments shared after a single interaction.
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