Tricia Morris

NOVEMBER 6, 2015

Recently, Internal Revenue Service commissioner John Koskinen warned attendees of a Washington, DC conference that taxpayers should expect the IRS’s customer service to get worse during the upcoming filing season if budget and staff continue to be cut for the agency, which could drive overall public perception even lower.

Government 81

Government Customer Service Social Media Chief Customer Officer 81

Oracle

APRIL 19, 2018

Forrester’s CX DC 2018. National Press Club; Washington, DC. Chief Customer Officer Exchange. Cityplace Tower; Dallas, TX. —. Grow Your Company Conference (GrowCo). May 30 – June 1, 2018. Marriott New Orleans; New Orleans, LA. GrowCo18. —. May 31, 2018. June 2018 CX Events and Conferences. June 5 – 8, 2018.

Events 60

Events 2018 2019 Customer Experience 60

SmartKarrot

MAY 3, 2023

If you live nearby, you can visit our offices in New York or Washington, DC, to meet with your mentor and the rest of the team. A mentor will be chosen for each intern. In addition to their immediate supervisor, the mentor will help the intern adjust to the workplace culture, respond to general inquiries, and offer support.

Customer Success 19

Customer Success Customers Loyalty Customer Retention 19

Qualtrics

MARCH 29, 2019

I love being part of the Qualtrics federal team in Washington, DC. That’s the newly issued guidance from the Office of Management and Budget (OMB) that requires high-impact federal agencies to incorporate the practices and principles of customer experience as a business discipline into the fabric of their organizations.

Government 36

Government Customer Experience Webinar Customer Experience Professionals 36

Qualtrics

DECEMBER 20, 2018

then December has been your month for progress in Washington, DC. One key part of IDEA is that it will be up to Chief Information Officers (CIO) or their designees to drive the bulk of the work inside their agencies. This week, the President signed into law the 21 st Century Integrated Digital Experience Act (IDEA).

Government 28

Government Feedback Customer Experience Professionals Demo 28

Qualtrics

DECEMBER 6, 2018

Lenke Taylor- Chief People Officer at Buzzfeed. Featured speakers: Keynote speakers haven’t been announced for 2019 but 2018 speakers included: Mo Gawdat- Former Chief Business Officer at Google X. Location: Washington, D.C. Chief Technology Officer. March 28-30, 2019- Washington, DC. Date: April 4-6, 2019.

2019 27

2019 Engagement 2018 Events 27

Bizagi

AUGUST 20, 2019

To reduce risk, ensure compliance and increase efficiency for both employees and ethics offices, government agencies are seeking out ways to meet the challenges that ethics management presents. Accurate and timely compliance becomes critical as any cases of non- compliance invite scrutiny from the Agency OIG and GAO.

Government 57

Government Financial Hotels 2019 57

CSM Magazine

APRIL 26, 2022

.” He added, “By offering an integrated analytics solution, Conjura is well-positioned to layer in additional solutions that help businesses enhance their customer engagement, back-office operations, and financial management. MGV is headquartered in Luxembourg with offices in Dublin, London, and Washington DC.

E Commerce 52

E Commerce E-support Financial 2022 52

ChurnZero

NOVEMBER 22, 2019

We will be hosting this one-day event in Washington DC on October 8, 2020. I am soooo excited to announce BIG RYG , ChurnZero’s inaugural industry and user conference built for current and future leaders in Customer Success. Let me answer a few questions: What does “BIG RYG” mean?

Chief Customer Officer 17

Chief Customer Officer 2020 Events NPS 17

C Space

SEPTEMBER 21, 2020

Muji in Japan is offering a COVID-relevant home office furniture subscription, Levi’s and Ganni in Denmark created a capsule collection of clothes consumers can rent (but not buy!) The plans detail how streets in Chicago, New York City and Washington, DC could have wider sidewalks, plus more bus and bike lanes.

2020 40

2020 Brands Entertainment Fashion 40