perspectives point-of-view cut-costs-and-improve-cx-at-the-same-time 
InMoment XI
NOVEMBER 2, 2022
Imagine if you were still operating your business in the same way you were in 2019. Your customer experience (CX) program, like your business, needs to be able to grow and evolve to prove a return on investment. Showing the value of your CX program can be a daunting task. At every call center, there is an average cost per call.
Confirmit
JANUARY 5, 2021
These days, it’s hard to find a company that doesn’t say it competes on customer experience (CX). At the same time, we know as both CX pros and consumers that many – some might say most – deliver mediocre experiences on a good day and flat-out crummy experiences most of the time.
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Kustomer
JUNE 10, 2021
Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe and Vikas are joined by Vasili Triant to talk about all things digital CX. For nearly 30 years, experts in the CX industry have heard rumors that voice as a communication channel is dead and useless for navigating customer problems.
Lumoa
OCTOBER 31, 2018
We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX CX transformation is no longer a nice-to-have, it's a necessity” – states Forrester , one of the most influential research and advisory firms in the world. “CX How to overcome those challenges?
Chattermill
AUGUST 6, 2019
Action to improve the customer experience. How To Drive Action With Your Voice of Customer Program. by Sam Frampton. on 7 Aug 2019. Voice of the Customer. We believe the fuel that powers the world's most exceptional products is customer experience. Voice of Customer. Despite the considerable value they offer organisations.
Chattermill
AUGUST 6, 2019
Action to improve the customer experience. How To Drive Action With Your Voice of Customer Program. by Sam Frampton. on 7 Aug 2019. Voice of the Customer. We believe the fuel that powers the world's most exceptional products is customer experience. Voice of Customer. Despite the considerable value they offer organisations.
Gainsight
OCTOBER 1, 2018
This year, Gainsight’s Allison Pickens (COO), Igor Beckerman (CFO), and Karl Mosgofian (CIO) gave their perspectives on budgeting for Customer Success and best practices that follow a customer-centric philosophy. Everybody thinks they know what it means, but they usually have a very narrow view. Listen to the full recording here.
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