perspectives point-of-view how-healthcare-companies-can-start-their-digital-transformation 
West Monroe
NOVEMBER 14, 2022
Execs from Health Alliance Plan of Michigan open up about their digital transformation. How did HAP design its vision of The Golden Record, and what happened next? HAP is a subsidiary of Henry Ford Healthcare, a large health system headquartered in Detroit. About the episode. Created with Lunacy. Patrick Stevenson.
West Monroe
NOVEMBER 14, 2022
About the episode Execs from Health Alliance Plan of Michigan open up about their digital transformation. How did HAP design its vision of The Golden Record, and what happened next? HAP is a subsidiary of Henry Ford Healthcare, a large health system headquartered in Detroit. We're soup to nuts. Why is that?
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West Monroe
OCTOBER 3, 2023
It’s often viewed as a “boogeyman” by employees who fear their livelihoods could be on the chopping block as organizations seek to shift work to third parties in an effort to cut costs. Companies are also grappling with increased salary costs as they compete for skilled talent in a high-inflationary environment.
Call Experts
MAY 2, 2019
Advancements in automation technologies and digital channels create new tools for business owners to engage customers. Improve digital and self-service support functions. Fifty percent of organizations increased their digital support spend this year; while, only four percent reduced it. What is the effort level? More Blogs Menu.
Qualtrics
SEPTEMBER 15, 2020
Juliana Holterhaus, PhD, Senior XM Scientist, is the lead consultant for Qualtrics Digital Customer Experience. In this podcast, she shares best practices for how brands can adapt their digital CX programs to meet the evolving needs of today's digital-first consumer. How are brands responding to these shifts?
Qualtrics
SEPTEMBER 8, 2021
The notion of consumer-driven healthcare can be a hot-button issue for many in the industry. While some healthcare providers are hesitant to see patients as consumers, the reality is that patients are increasingly seeing themselves that way. I can professionally call it curiosity, but really it's nosiness.”
Kustomer
MAY 28, 2020
She got her start as a customer service executive at Intel and for the past 5 years she has been a keynote speaker. Blake is dedicated to helping prepare businesses for the modern customer and helping them become the companies of the future. The Customer and Company of the Future. The company of the future is thoughtful.
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