perspectives point-of-view successful-cloud-strategies-in-financial-services 
West Monroe
APRIL 9, 2024
Over the next year, credit unions’ strategy can evolve to provide a member and employee experience of the future—not yesterday—and provide unique values that stand out against community banks, mid-market banks, national players, and fintechs while dealing head-on with the issues impacting them.
CSM Magazine
DECEMBER 10, 2021
Unfortunately, in customer service settings, these sentiments affect much more than employee happiness or turnover—often impacting customer interactions and even customer satisfaction with your brand. The Great Resignation is a topic receiving plenty of attention in 2021 and for good reason. Now for the good news.
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Natalie Petouhof
JANUARY 12, 2022
Petouhoff works on customer experience business and value consulting, as well as sales enablement, with the executive team at Genesys, a cloud CX platform. Part of the reason it hasn’t delivered is the perspective from which we create those experiences. The point of the book is to say, stop doing that – it doesn’t make any sense.”
West Monroe
APRIL 27, 2022
As business becomes digital, companies are upgrading to modern cloud-based core software platforms and solutions at an accelerating pace—fueling the continuous move toward SaaS solutions where customer retention, lifetime value, and annual recurring revenue (ARR) take the place of traditional sales metrics as key measures of performance.
West Monroe
APRIL 27, 2022
As business becomes digital, companies are upgrading to modern cloud-based core software platforms and solutions at an accelerating pace—fueling the continuous move toward SaaS solutions where customer retention, lifetime value, and annual recurring revenue (ARR) take the place of traditional sales metrics as key measures of performance.
West Monroe
MAY 5, 2017
” The conference primarily focused on discussing the impact of Fintech on the Financial Services industry, the current state of innovation, and what’s coming next. My panel topic focused on getting back to basics and not forgetting the fundamentals necessary to be successful in the market. Interesting turn of events!
CSM Practice
DECEMBER 4, 2020
Guest: Chris Singh , SVP Customer Success Management, Customer Engagement & Experience at SAP. Irit Eizips: Hello my customer success friends, Irit Eizips here from CSM Practice, a customer success consulting firm. Today I have Chris Singh, Global head of customer success management at SAP. The Interview: .
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