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A Comprehensive Guide to Voice of the Customer for eCommerce

Thematic

Smoother customer experiences, better products, bigger cart sizes—it all starts with understanding your customers by using their feedback. It's about building a customer-centric culture where their voices shape the future of your business. Define achievable deadlines based on your resources and the scope of your goals.

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The Art and Science of Crafting Effective Prompts for Generative AI

West Monroe

Key Takeaways Prompt engineering is the ability to guide the LLM output based on the prompt to give guardrails and exceptions—either through text or code—that improve the response of generative AI tools like ChatGPT. It’s clear that generative AI is a powerful tool that can boost productivity.

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3 digital-first strategies to make 2023 a high-impact year

West Monroe

Our perspective: The companies that come out on top this year—and in the future—will be those that manage to mitigate near-term risks while still achieving quick wins and making long-term gains. Up-and-coming innovators saw formerly eager investors pull back or had their valuations slashed.

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Qualitative vs Quantitative: A Detailed Comparison

SurveySparrow

AI surveys, offline forms, and a list of 1000+ pre-designed surveys are just a few of the other perks! Customer ages, product prices, monthly sales figures, website traffic, etc. Analyzing these metrics helps optimize user experience, enhance product usability, and identify popular features among customers.

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The future of the IP legal profession: new strategies, new technologies

Clarivate

The business world is experiencing rapid, profound and unprecedented change—from the “great retirement” of the baby boom generation to the impact of artificial intelligence (AI). Attorneys Weisenberger and Baig-Silva saw little chance of AI replacing legal professionals. You can access it here.

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Customer Experience Challenges According to 15 CX Experts

Lumoa

It’s predicted, that by 2020 customer experience will overtake price and product as the key brand differentiator when making consumer choices. We asked 15 experts these three questions to figure out what direction industry is taking: How do you see the future of customer experience? So, what should we expect in the nearest future?

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Top 50 Customer Success Influencers 2022

SmartKarrot

Here’s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution. His seminal thought-leadership continues to inform and inspire generations of customer success professionals around the globe. Rick Adams. Peter Armaly.