perspectives resource preparing-your-data-take-advantage-generative-ai 
Lumoa
JANUARY 24, 2024
Whatever shape the feedback takes, it contains valuable information that can be used to improve your business’ performance. If you want to satisfy—or dare I say, delight—your customers, you need to understand their wants and needs. Customer satisfaction drives key metrics like your Net Promoter Score (NPS).
Magellan Solutions
OCTOBER 11, 2023
Imagine shifting those funds to your strategic growth projects and critical tasks. Well-trained outsourced agents become an extension of your brand. These agents handle issues to foster positive customer relationships and promote your company. It optimizes resources and reduces costs.
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Lumoa
OCTOBER 31, 2018
We asked 15 experts these three questions to figure out what direction industry is taking: How do you see the future of customer experience? What are, in your opinion, the top challenges in customer experience that companies should be aware of now? Some hints: big data, omnichannel, personalisation, AI and organizational culture.
Kustomer
APRIL 15, 2021
In this episode, they discover what the research indicates and how leaders can utilize the data to their advantage. Soon after the WHO declared COVID-19 a global pandemic, Matt Dixon and his team of professionals quickly got to work analyzing data from 1,000,000+ customer service calls. Data is voluminous. It is unbiased.
West Monroe
APRIL 4, 2023
That means data—more of it and more opportunity to create value from it. By introducing new capabilities to analyze sensor data from 375,000 connected vehicles, Navistar has helped vehicle owners reduce maintenance costs by up to 40%. If your organization isn’t in the game, it’s time.
2020 Research
NOVEMBER 22, 2022
First-party data collected through market research provides deeper, more reliable insights. Schlesinger Group recently held a live webinar to share on all things related to first-party data: its value to brands in relation to third-party data, how to collect and leverage it, and why its future is so bright. Audience Q&A.
Pointillist
MAY 19, 2020
Top Performing Organizations Succeed with a Data-Driven, Journey-based Approach to Measure and Improve CX “ Successful CX programs require aligning everyone in your organization with your customers’ goals. “ Customer-centric enterprises are realizing the value of approaching CX from a journey-based perspective.
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