Lumoa

OCTOBER 31, 2018

It’s predicted, that by 2020 customer experience will overtake price and product as the key brand differentiator when making consumer choices. We asked 15 experts these three questions to figure out what direction industry is taking: How do you see the future of customer experience? How to overcome those challenges?

Customer Experience 64

Customer Experience Customer Centricity Culture 2018 64

Amity

OCTOBER 12, 2017

As someone who studied history, I preferred to use facts and evidence rather than theories and methodologies as the main guides in my decision-making process. After spending over 15 years in Customer Success, I have however recognized some distinct patterns in how the best Customer Success teams are run.

Customer Success 61

Customer Success Net Promoter Score Customer Journey Metrics 61

C3Centricity

MAY 25, 2020

Do you believe that using technology to understand customers is the only way today? Or worse, they invest in the latest platforms and systems in the hope that using technology to understand customers will help them with their knowledge void. Were you surprised to read the title of this post? Is this your case? The Opportunity.

Technology 77

Technology Information Consumers Retail 77

Currency Alliance

FEBRUARY 20, 2023

Such vendors had very fixed views on how customers should be engaged and rewarded – regardless of how much they knew about the brand’s business, their customer, or their industry. You gain the ability for businesspeople to set additional loyalty rules, regardless of the loyalty platform that you’re using.

Loyalty 52

Loyalty Loyalty Programs Social Media ROI 52

Amity

OCTOBER 12, 2017

As someone who studied history, I preferred to use facts and evidence rather than theories and methodologies as the main guides in my decision-making process. After spending over 15 years in Customer Success, I have however recognized some distinct patterns in how the best Customer Success teams are run.

Customer Success 49

Customer Success Net Promoter Score Customer Journey Metrics 49

C3Centricity

MARCH 15, 2018

Technology is being blamed for disrupting businesses, but most have simply not adapted to this new data-rich world. Companies are changing business models as their value shifts from products to services, or even to the sale of the information they gather. Is this your case? I admit, a lot has changed. The Opportunity.

Retail 82

Retail Information Consumers Connections 82

ChurnZero

AUGUST 27, 2021

This is a guest blog post by Shoshana Luria from PandaDoc. Customer Success (CS) is a core business function, and for some B2B companies, CS is a growth engine. Customer Success Managers (CSMs) are responsible for collecting and analyzing customer feedback, managing customer communications, and setting up self-service resources.

Touchpoint 98

Touchpoint Metrics Customer Success Document 98

ClientSuccess

APRIL 7, 2017

Any customer success team looking to thrive and grow must review and evaluate processes and procedures at the end of each and every quarter. Quarterly reviews aren’t just for sales teams—these built-in review periods are a great way to step back and determine what is working and what needs to be re-tooled.

Customer Success 41

Customer Success Sales Customer Satisfaction Demo 41

Amity

APRIL 7, 2017

You might need additional funds approved to hire additional Customer Success managers. Hiring a customer success operations manager could help your team develop templates, document your customer success playbooks and ensure efficiency when executing them. To scale, one needs a bigger budget. Step 1: Goals.

Customer Success 67

Customer Success Chief Customer Officer Metrics Webinar 67

ChurnZero

AUGUST 27, 2021

This is a guest blog post by Tamiracle Williams from PandaDoc. Customer Success (CS) is a core business function, and for some B2B companies, CS is a growth engine. Customer Success Managers (CSMs) are responsible for collecting and analyzing customer feedback, managing customer communications, and setting up self-service resources.

Touchpoint 52

Touchpoint Metrics Customer Success Document 52

Circular Edge

MAY 10, 2022

Blog Credit: Ian McCue, April 7, 2022 (What is ERP (Enterprise Resource Planning)? That’s where enterprise resource planning software comes in: ERP systems collect and organize key business information and help organizations run lean, efficient operations, even as they expand. Key Takeaways.

Financial 52

Financial Multi-Channel Information Management 52

CSM Practice

MAY 10, 2021

In this blog we will share a step-by-step approach to charging for customer success without hurting your net retention rate. . While Customer Success is the key to customer satisfaction, account expansion, and advocacy. As such, the customer success managers frequently stepped in to ensure successful adoption.

Customer Success 52

Customer Success Customers Sales E-support 52

SmartKarrot

OCTOBER 26, 2022

The classic business proverb, 80% of your sales originate from 20% of your clientele, holds true for most firms. Implementing a comprehensive account management program is the greatest approach to preventing an expensive breakup with your most valuable clients. 6 Account Management Best Practices for B2B Companies!

B2B 11

B2B Management Touchpoint Advertising 11

Experience Matters

APRIL 7, 2015

Rick Meyreles (VP – Global Voice of Customer, World Service at American Express), Jen Rodstrom (CX Transformist at Temkin Group), and Bruce Temkin (Managing Partner & CX Transformist at Temkin Group). Watch this blog and my Twitter feed for an announcement about the 2016 CX Vendor Excellence Awards in January 2016. Clarabridge.

2015 97

2015 Multi-Channel 2014 CEM 97

Circular Edge

MAY 13, 2022

Blog Credit: Kristina Russo, February 11, 2022 (Financial Statements Defined: An Expert Guide | NetSuite). The challenge for most businesses is how to routinely produce, and for public companies, publish, their financial statements in a timely and efficient manner using the fewest resources. Key Takeaways.

Financial 52

Financial Reference Presentation Government 52

Comm100

JUNE 13, 2018

Holiday sales can represent anywhere between 20 and 30 percent of annual sales for retail businesses. Preparing for the shopping season ahead of time can help e-commerce vendors and retailers of all industries convert more browsers into buyers, improve customer satisfaction levels, and dodge inconvenient (and avoidable) operational hassles.

E Commerce 52

E Commerce E-support Social Media Retail 52

Grade.us

MAY 6, 2019

The agency itself has been recognized all over the world for what it's accomplished by gathering data and using that data both to strategize and to innovate for clients. What do you feel that clear process entails, and how do you work with clients in a transparent manner? Dan is free with his insights, and has mountains of them.

Banking 37

Banking Brands Presentation Engagement 37

Comm100

OCTOBER 17, 2017

In 2013, Amy’s Baking Company became famous overnight after premiering on a particularly dramatic episode of Gordon Ramsay’s “ Kitchen Nightmares ” – a reality TV series that followed Ramsay’s attempts to help struggling food establishments improve their business. With the fame came a wave of social media engagement.

Social Media 49

Social Media Customer Service Download Customer Care 49