LiveChat

JANUARY 23, 2019

A big part of successful online marketing campaigns are the tools and resources used to create them. The best thing about online marketing tools is that most of them are either very cheap or free to use and you will be able to easily find them online. This tool will offer solutions to many different issues such as those.

Marketing 35

Marketing Social Media User Experience Blog 35

LiveChat

JULY 20, 2016

Depending on whether you are preparing your own product or you offer software development outsourcing services for specific business customers, you can either use various agile methodologies or devise a plan with a customer and stick to it over the course of the development.

Feedback 52

Feedback Management Measurement Technology 52

LiveChat

DECEMBER 26, 2017

Customer service goals should stem from extensive research and never be based on random facts, which will eventually lead to a low success rate. So, how do you set achievable and productive customer service goals? Platforms and tools for goal success. Be realistic. Make sure everyone is on the right page.

Customer Service 48

Customer Service Customer Satisfaction 2018 Customers 48

ChurnZero

NOVEMBER 30, 2018

Every SaaS organization needs Customer Support and Customer Success functions. To dive into this topic we hosted a well attended webinar this week with Michael Redbord, who is the Vice President and General Manager of the Service Hub at HubSpot. No worries, if you missed the webinar. Webinar Q&A Recap.

Customer Success 49

Customer Success Webinar E-support E Commerce 49

LiveChat

JULY 15, 2015

But, what’s most important in today’s customer service environment is not just how well a frontline rep can handle one particular challenging interaction, but how well he can handle the next one. In short, it’s the ability to take control over interactions with customers. CQ in customer service.

Average Handle Time 73

Average Handle Time Interaction Customers Definition 73

LiveChat

APRIL 21, 2017

They keep us informed and allow us to look at the backstage of their work – which is what we’re curious about. You can provide customer service through your social media channels and be open about it. Each social media manager has their own boss who evaluate the result they achieve. Neil Patel from CrazyEgg?

Social Media 46

Social Media Brands Advertising Blog 46

LiveChat

JANUARY 14, 2016

Lead Generation is the process of getting the contact information of potential customers. If everything goes as planned, they become paying customers. The basic idea may seem simple, but there are many factors that you need to consider if you want to see your leads convert into customers. What is a lead.

Sales 54

Sales Definition 2015 Marketing 54

LiveChat

AUGUST 29, 2016

Insolent words, you might say, but I have reasons to think that marketers don’t know how to make a good use of content. I’m talking about fine blogs with good posts, where authors really try to help their customers, but, somehow, it doesn’t work out. It’s fancy and fashionable so everyone would like to get a piece of it.

Marketing 50

Marketing Social Media Entertainment Fashion 50

LiveChat

JULY 15, 2015

But, what’s most important in today’s customer service environment is not just how well a frontline rep can handle one particular challenging interaction, but how well he can handle the next one. In short, it’s the ability to take control over interactions with customers. CQ in customer service.

Average Handle Time 44

Average Handle Time Interaction Customers Definition 44

LiveChat

MARCH 24, 2017

Your potential customers won’t be able to find you until your website is optimized for SEO. And finally, when you have your first customers, you have to be able to pack and ship your products. For you, it means that social media give you the opportunity to introduce your brand to millions of potential customers!

Social Media 55

Social Media Advertising Brands Consumers 55

LiveChat

AUGUST 26, 2016

When reading about good customer service examples, it’s very easy to dismiss them as flukes. Someone raves about amazing customer service they just received? A friend recommends a service that offers near-instantaneous response rate? You make your own luck in customer service. Just like this guy.

Definition 52

Definition Customer Service Multi-Channel Customer Satisfaction 52