Kustomer

JANUARY 13, 2022

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, we have Matt Chabrier as our honorary host and his guest, Aziz Razakov. Aziz comes to us from MoneyLion to spill the secrets on creating a customer-obsessed company culture during our Kustomer Now event. Tune in to learn more!

Omnichannel 97

Omnichannel Customers Definition Social Media 97

Kustomer

MAY 6, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by Wade Radcliffe and Vikas Bhambri to learn about visual integration to enhance the customer experience and how it boosts agent efforts. Why Leaders Shouldn’t be Hesitant to Adopt Video.

Contact Center 98

Contact Center Communication Measurement Download 98

SurveySensum

JANUARY 5, 2023

But how to avoid it? How to create a successful product that fits the market needs, resolves customer challenges, and also has a competitive edge? . A feedback platform that helps you analyze your product from the customers’ eyes and lands in the successful 5% category, saving you months of effort and brainstorming.

2023 52

2023 Feedback NPS Demo 52

Kustomer

NOVEMBER 18, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen meets with Randall King from Conduent to teach new CX leaders how to navigate large-scale transformation. If a company isn’t constantly moving in the upward direction, how can it possibly excel among the competition?

Customer Experience 104

Customer Experience Customers Multi-Channel Management 104

ProProfs Chat

MARCH 30, 2018

But let’s face it, your business will never gain a good head start, skyrocketing profits or expand at a global level, if it is not planning to be more customer oriented. Your customers make you the breadwinner of your company. Keeping them delighted with your products and services should be your primary goal.

Customer Satisfaction 111

Customer Satisfaction Contact Center Net Promoter Score Customers 111

Kustomer

JUNE 10, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe and Vikas are joined by Vasili Triant to talk about all things digital CX. For nearly 30 years, experts in the CX industry have heard rumors that voice as a communication channel is dead and useless for navigating customer problems.

Contact Center 97

Contact Center Consumers Technology Interaction 97

NetBase

JUNE 5, 2020

And there are key stats to consider as you plan your entertainment marketing spend, including: Customer data plays a significant role in advertising targeting and retargeting. 89% of marketers are using social media to advertise. 89% of marketers are using social media to advertise. How did it become so popular?

Innovation 73

Innovation Brands Social Media Advertising 73