Explained 
Zeisler Consulting
JANUARY 17, 2023
The late actor (who also did some other things) Ronald Reagan had a saying: “If you’re explaining, you’re losing.” There’s a corollary that goes, if you can’t explain it simply, you don’t know it thoroughly enough. Are the team members you put in Customer-facing positions in these organizations explaining your policies?
Help Scout
AUGUST 22, 2023
The terms customer service and customer experience are often confused or used interchangeably. They’re not the same thing, but they are related. Read the full article
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Help Scout
JUNE 15, 2021
As a CS team identifies additional features that would benefit the customer, they reveal and explain those to the customer. Often found in SaaS providers but not limited to that space, customer success (CS) works to understand how the customer engages with the product post-sale and identifies ways to optimize that engagement.
Customercount
SEPTEMBER 15, 2020
The post Explaining the Net Promoter Score (NPS) appeared first on CustomerCount. Find out more about the Net Promoter Score, a simple metric which is used to determine the loyalty of customers based on whether they would recommend you to a friend or colleague.
Advertiser: Vanilla Forums
This whitepaper will outline our research and thoroughly explain how a community can become the customer hub of your company. Though we see this as an obvious connector, we realize that not everyone will. So, we have researched what customers truly want in a customer experience, and how community can serve that.
Beyond Philosophy
APRIL 30, 2020
The post Pandemic Behavior Explained: The Good and The Bad appeared first on CX Consulting. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. Colin is an international author of six bestselling books and an engaging keynote speaker.
SurveySparrow
OCTOBER 25, 2023
Signup for Free 14-Day Free Trial • No Credit Card Required • No Strings Attached The post Marketing the Brand: Importance, Benefits, and Strategies Explained appeared first on SurveySparrow. Please enter a valid Email ID.
Advertiser: Vanilla Forums
Our eBook explains how, with topics like: What is gamification? But how do you encourage engagement? Gamification is a proven solution that can strengthen relationships and loyalty between your Customer Success team and customers. The 3 pillars of a successful gamification strategy. Download the eBook now!
Speaker: Christian Jakenfelds, CSM at Planhat
On Tuesday, June 28 @ 12 PM ET, Planhat’s Christian Jakenfelds is joining us to explain how customer success professionals can use advocacy or customer marketing programs to contribute to sales effectiveness and revenue generation. CSMs can identify and use customer stories, quotes, and referrals to help drive revenue and business growth.
Speaker: Beth Vanderkolk, Lindsay Olson, & Amanda Peterson, The MURAL Community Team
Beth Vanderkolk and Community Managers Lindsay Olson and Amanda Peterson will be conducting a power hour to explain how they have used Vanilla to build such a wonderful community. The MURAL community team is joining us on August 24th at 12 pm EDT to discuss just that! Join in the conversation to learn: How they built their community team.
Advertiser: Vanilla Forums
Our eBook explains how, with topics like: Why should customer success and marketing leaders align? When they work together, the CMO and CCO can build better customer experience, satisfaction, and retention. Find out how collaboration can enhance the customer experience and drive business growth. How the CCO can improve CX and drive advocacy.
Speaker: Bill Johnston, Community Innovation Officer at Structure3C
Bill Johnston, Community Innovation Officer at Structure3C, is here to explain the key elements of a successful program, to see examples of best practices, avoid common pitfalls, and get specific guidance on developing and measuring your own community-based advocacy program.
Expert insights. Personalized for you.
72 
Let's personalize your content