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How NPS was pioneered at Intuit & Sprint, with Brian Andrews – CB46

Customer Bliss

Brian worked at Intuit from 2002 to 2013, ultimately serving as VP of Customer Experience and Business Excellence. (He While at Intuit, Brian won CEO Leadership Awards in 2007 and 2009, as well as Scott Cook Innovation Awards in 2006 and 2008. NPS needed to be connected to business growth immediately to be seen as successful.

NPS 163
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Embrace New Ways of Thinking in 2016

Beyond Philosophy

This is gratifying for me because when I wrote about emotions for Building Great Customer Experiences back in 2002, everybody acted like I was mad. Understanding how customer behavior affects revenue, market share, retention, acquisition, etc., The Internet of things is essentially everything connected to the Internet.

2016 74
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Embrace New Ways of Thinking in 2016

Beyond Philosophy

This is gratifying for me because when I wrote about emotions for Building Great Customer Experiences back in 2002, everybody acted like I was mad. Understanding how customer behavior affects revenue, market share, retention, acquisition, etc., The Internet of things is essentially everything connected to the Internet.

2016 60
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Top 20 Customer Service Experts to Follow on Twitter Right Now

Comm100

By connecting on Twitter with the experts listed below, you will ensure that you’re getting your daily dose of tools, tips, and advice on customer service from the experts who have been there, done that, and have plenty to say on the matter. She is an expert on customer-centric leadership, and an active tweeter. Flavio Martins.

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What a Customer First Strategy Is (And what it’s not!)

C3Centricity

“a strategy by which businesses create their products, content, and marketing campaigns so that they serve their customers first, and their organization second.” Econsultancy recently asked what effective leadership in the digital age is. OK, so I’m not talking about the 2002 Minority Report.

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The Need for Customer Experience is Based on Science Not Myth

Natalie Petouhof

And they are consistent regardless of the type of device, application, or connection a customer is using. Based on neuroscience, the facts about human perception and response times have been consistent for more than forty-five years [i]. In fact, these numbers are hard-wired in human brains. Pashler, Harold Psychological Bulletin, Vol.

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Brand Move Roundup – July 21, 2020

C Space

So we made the decision to keep on telling the stories of inspiring brand leadership and strategy amid the latest crises in an anxious world. eBay acquired PayPal in 2002 and spun it off in 2015. eBay acquired PayPal in 2002 and spun it off in 2015. Work dress codes have radically altered during the pandemic.

2020 52