ClearAction

JUNE 25, 2023

What is Experience Leadership Mastery? Lynn Hunsaker Experience Leadership Mastery is a curriculum spanning your C-Suite, Board, executives, experts, experience steering committee, certification candidates, and entire experience management team. ClearAction.com/experience-leadership-mastery Why? Start here! Get started today!

Leadership 62

Leadership 2008 Touchpoint Employee Experience 62

Experience Investigators by 360Connext

JUNE 24, 2015

For more than twenty years, she has helped organizational leadership recognize the importance of customer-focused initiatives in ways that directly impact the business results. The 5 Customer Leadership Competencies. If you are trying, with limited success, to become more customer-centric , this book can help you connect the dots.

Leadership 247

Leadership Chief Customer Officer Books Social Media 247

Experience Investigators by 360Connext

JANUARY 5, 2015

Then it tapered off, they felt less connected and important, and they drifted to my client’s competitors. The others were his senior staff , his trusted leadership team members. The marketing director, a very smart woman who was frustrated by the lack of changes , spoke up and confirmed what the others had said.

Leadership 307

Leadership Consulting User Experience Loyalty 307

2020 Research

APRIL 28, 2023

Sago’s Commitment to Driving Product and Technology Innovation Takes Leap Forward with Leadership Appointments Iselin, NJ—April 26, 2023 – Sago (formerly Schlesinger Group), a leading provider of adaptive, tech-enabled research solutions and platforms, announced two key leadership appointments to further its digital transformation.

Leadership 52

Leadership Technology 2023 Innovation 52

InMoment XI

MARCH 6, 2024

The best customer experience quotes can be a great source of inspiration for leadership teams and entire organizations looking to drive their CX transformation. Every team or department, from marketing and sales to customer support and product development, has a stake in the customer experience.

Customer Experience 260

Customer Experience Social Media Customer Centricity Feedback 260

eGain Blogs

OCTOBER 29, 2021

KMWorld Connect 2021 is happening as a virtual conference, for the second year in a row. What is KMWorld Connect 2021? What is KMWorld Connect 2021? eGain CEO, Ashu Roy is one of the keynote speakers at KMWorld Connect 2021 and he is joined by Anne Shepherd of the Internal Revenue Service. Join us at KMWorld Connect 2021!

2021 93

2021 Connections Workshop Innovation 93

Customer Bliss

FEBRUARY 13, 2018

Josh has always been interested in the relationship between marketing and services. In this episode, I talk to Josh about what customer experience leadership looks like in a large, multi-service organization like Samsung. Present the Customer Experience Story to Leadership. CX Click To Tweet. About Josh Ives.

Leadership 141

Leadership Customer Service Call Center Multi-Channel 141

InMoment XI

DECEMBER 21, 2021

The latter are more frequently engendered by the emotional connection with the company, which in turn is fostered by the attitudes and actions of employees toward the customers. While “loyalty” is generally a term associated with marketing, organizational behavior and employee development are not.

Customer Experience 529

Customer Experience Loyalty Advertising Leadership 529

CSM Magazine

AUGUST 10, 2023

Calabrio, the workforce performance company, has appointed Dillon Nugent as Chief Marketing Officer (CMO). With more than 25 years of experience in marketing leadership roles, Nugent brings a wealth of expertise in building and scaling marketing efforts to enable growth strategies at software-as-a-service (SaaS) companies.

Marketing 52

Marketing Customer Centricity Leadership Brands 52

BirdEye

MAY 3, 2023

The choice of the right marketing channel can make or break a campaign. Choosing the most effective marketing channel can make sure that your efforts bring results. Table of contents Understanding marketing channels (what is it?) These marketing communication channels are pivotal in reaching your target audience.

Marketing 98

Marketing Social Media B2C Multi-Channel 98

InMoment XI

APRIL 9, 2024

Facebook is one of the most widely used social media marketing tools today. Given the importance of social media marketing , this can hurt your business reputation and drive potential customers away. However, there may be instances where your business must learn how to delete a Facebook Page in order to protect your brand reputation.

Brands 260

Brands Social Media Feedback Management 260

Experience Investigators by 360Connext

MARCH 15, 2018

As we rely ever-more heavily on the communication tools of any trade today, like email and texting, we crave more emotional and human connections to break through the clutter. Human connections make a huge difference in B2B. Each one connects with emotion and personalization. Click To Tweet. That’s right. Click To Tweet.

Connections 160

Connections B2B Fashion Touchpoint 160

Oracle

MARCH 12, 2021

Customer Experience (CX) leadership is more important than ever before. To inspire you to innovate your CX even further, and in honor of Women’s History Month, here are 10 leadership quotes by women in tech. .” Create connections through vulnerability. Keep the inspiration going!

Leadership 97

Leadership Chief Customer Officer 2021 Connections 97

Experience Investigators by 360Connext

MARCH 30, 2015

Content marketing is such a big trend and for good reason! (In In case you didn’t know it, the only marketing we’ve ever done here at 360Connext is blogging , speaking and social sharing.) I highly recommend for anyone considering their own content marketing strategy.). Real content marketing wisdom. I’m a believer.

Marketing 211

Marketing Social Media Consulting Blog 211

CSM Magazine

FEBRUARY 28, 2024

When I joined Sabio, we were a team of just 30 people focused on solving problems in the contact centre market. It’s about connecting with our community, fostering dialogue, and exploring how we can collectively shape the future of customer service and customer experience. How did we get here?

Leadership 52

Leadership 2024 Innovation 2017 52

TechSee

AUGUST 14, 2023

Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership. She is a 5-time Chief Customer Officer, a published author of four books, a keynote speaker, a thought leader, and an industry-leading expert on customer-centric leadership. ’s 9 Binge-Worthy Marketing Podcasts.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

Experience Investigators by 360Connext

APRIL 10, 2015

In many ways, publicity and marketing set the stage for your customers, and it can lead to moments of delight or huge disappointment. Better marketing isn’t the lifeline. Recently, I was contacted by a marketing agency regarding one of their clients. It’s too bad the executive team of the retail chain didn’t.

Social Media 234

Social Media Marketing Customer Journey Mapping Consulting 234

One Millimeter Mindset

SEPTEMBER 10, 2018

Business growth either leverages profitable leadership communication. I recently became “that” disgruntled customer based on lack of leadership communication across the organization. As degradation of services became more frequent, I exercised leadership communication. Or it showcases collaboration gaps. And here’s the thing.

Leadership 61

Leadership Communication Workshop Customer Retention 61

Customer Bliss

AUGUST 3, 2018

Rob Markey is a partner at Bain & Company and leads the customer strategy and marketing practice. Additionally, we chat about what we look forward to seeing in the future of CX and how this should affect your company’s growth and leadership. . How Net Promoter Companies Thrive in a Customer-Driven World.

Leadership 120

Leadership Chief Customer Officer Social Media Loyalty 120

Russel Lolacher

MAY 30, 2022

A few reasons he is awesome – he’s a leadership, employee engagement and customer experience expert and keynote speaker through his consultancy Brand at Work. Connect with Gregg on his platforms: Website. Where followers fit in good leadership. How trust is an outcome, not a value of leadership. KEY TAKEAWAYS.

Leadership 52

Leadership Culture Books Airlines 52

Experience Investigators by 360Connext

SEPTEMBER 5, 2023

Marketing and sales are the primary focus. Many dashboards and reports don’t mention or track anything connected to customers. That sense of purpose is what allows each person on their team – from the park greeter to the sous chef to the cleaning crew – to connect their role with the bigger experience.

Customer Centricity 271

Customer Centricity Customer Journey Mapping Connections Feedback 271

CSM Magazine

OCTOBER 12, 2022

Peter Doveren, Chief Strategy Officer, Sigma Connected. Business outsourcing provider Sigma Connected has announced the appointment of a new chief strategy officer as the company continues its global expansion. Peter’s role will focus on identifying opportunities for Sigma Connected to enter new markets and territories.

Connections 52

Connections Document Leadership Culture 52

Eptica

NOVEMBER 6, 2019

Date: Wednesday, November 6, 2019 Author: Guest author - Jeannie Walters Avoid these 5 CX Leadership Traps! CX leaders should help them by connecting the dots between investing in the experience and their business outcomes. Customer experience leaders need to stay very connected to these front-line superstars.

Leadership 77

Leadership Net Promoter Score Contact Center 2019 77

Customer Bliss

JUNE 27, 2017

It’s basically thinking about how current CX roles tend to evolve a lot of different hats (customer-facing work, operations, marketing, employee engagement, bottom line knowledge, etc.) She also downloaded “tons of white papers” and read thought leadership (including one of my books!). Quick wins.

Retail 0

Retail Leadership Customer Experience White Paper 0

TechSee

MARCH 7, 2023

Elizabeth has been leading the conversation on how our new connected homes and devices are changing how we live and documenting service evolution for nearly 25 years. Carol’s tireless advocacy for pay equity, leadership in trying times (cold supply chain anyone?), Her Great Grandmother was a Wyoming homesteader.

2023 207

2023 Contact Center Leadership Hospitality 207

Customer Bliss

JULY 4, 2017

He leads the Client Experience Leadership Council, a cross functional team of senior leaders who design, build, and implement strategies to deliver remarkable client experiences for clients consistently. He holds a Bachelor of Science in Marketing from the University of Maryland, and a MBA from Loyola University. About Mark.

Banking 143

Banking Leadership Net Promoter Score 2015 143

Connective DX

JANUARY 31, 2020

January 31, 2020 – Boston, MA – Connective DX , a PK Company , and Sitecore Certified Platinum Partner, is excited to announce that two of its team members, Madhu Anbalagan and Jeff Cram, have been named Sitecore Most Valuable Professionals for 2020. Madhu has served as a Senior Software Engineer at Connective DX since 2018.

Connections 80

Connections 2019 2020 Healthcare 80

ThriveableBiz

NOVEMBER 13, 2023

Insights vs Facts: What's the Difference for Business Marketing? In popular usage Insights is often a substitute term for Marketing Research. Large amounts of research for marketing are about collecting Facts. Marketing has to connect with people on a range of emotions. We all do it! Fair enough.

Insights 52

Insights Marketing Entertainment Social Media 52

One Millimeter Mindset

SEPTEMBER 13, 2018

These 3 Industry40 soft skills are mandatory skills for personal development and leadership success in Today’s and Tomorrow’s evolving, complex business ecosystem. Instead, isn’t it time to develop the leadership soft skills for Tomorrow and the Future? Beyond our current personal development and leadership comfort levels?

Leadership 71

Leadership 2015 Workshop Communication 71

Experience Investigators by 360Connext

JULY 11, 2023

However, many customer experience (CX) initiatives fall short of achieving their desired outcomes due to a lack of proactive leadership and strategic planning. It demands proactive leadership that understands the importance of customer experience as a strategic imperative. “We’re going to be customer-centric !

Customer Experience 110

Customer Experience Competitive Advantage Leadership Customer Centricity 110

CSM Magazine

NOVEMBER 27, 2018

Management guru Peter Drucker wrote over twenty years ago, “We have a dearth of leadership”. He prophesied the lost art of servant leadership that we face today. There are more management and leadership books, training, and coaches than ever before. James Humes said, “The art of communication is the language of leadership”.

Leadership 56

Leadership E-support Government Communication 56

Experience Investigators by 360Connext

APRIL 23, 2024

CX leaders today face a long list of challenges, including adapting to a dynamic market environment and ensuring every stakeholder, supervisor, and employee in the business is aligned with the customer-centric vision. It’s up to CX leaders to clearly communicate about these connections for their organization.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

ShepHyken

MAY 26, 2024

Is it time to lead a new service leadership revolution and put the human back in ‘human service’? Twenty Ways to Delight Your Customers: Transforming Satisfaction into Loyalty by Denyse Drummond-Dunn (C3Centricity) Today, most markets are saturated, and companies are fighting for the same customers. Connect with Shep on LinkedIn.

2024 76

2024 Net Promoter Score Article Customer Service 76

ClearAction

FEBRUARY 27, 2016

5 Ways to Make Marketing More Strategic Lynn Hunsaker. As Marketing departments take a bigger role in customer experience management, a more holistic perspective allows your company rise to the top of the field. Supporting the entire customer lifecycle, for example, is a goal that most Marketing organizations still grapple with.

Marketing 98

Marketing Metrics Connections Customer Retention 98

ClearAction

FEBRUARY 7, 2020

Customer Experience is More Than Transactional: Is Your Marketing Value Longitudinal? Two essential things for marketers to know about customers’ minds are how their goals and your company’s actions affect your brand promise: A. The “how, when and why” of your marketing efforts implies a lot to customers. Lynn Hunsaker.

Marketing 77

Marketing Customer Experience Brands Leadership 77

TechSee

JUNE 16, 2022

Paul is a Transformational, hands-on, customer service department leader with extensive experience using performance metrics, lean process improvements, and positive leadership in building effective, efficient, and happy customer service departments. Paul Husar, Senior Call Center Manager at LG Electronics. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

Beyond Philosophy

MAY 10, 2016

CMC Thought Leadership Principal, Beyond Philosophy. Here’s a quick thumbnail summary of where some examples of TD Bank’s marketing unique marketing and communication initiatives have taken the company over the past year or so. Michael Lowenstein, Ph.D.,

Connections 74

Connections Banking Marketing 2014 74