Storyminers

MARCH 26, 2018

Since our founding as a customer experience design consultancy in 2002, StoryMiners has helped over 500 clients on 700+ projects in over 20 countries (and in 4 languages). Q1 revenues and the 2018 sales pipeline are higher than last year. How We Reinvented Our Own CX. So, we opened up a project file and got to work! Is it working?

Workshop 40

Workshop 2002 Social Media 2018 40

Kerry Bodine

APRIL 30, 2019

Best of all, executives could see how a customer’s experience dealing with their organization would influence their likelihood to recommend — and how that likelihood to recommend could have a direct financial impact in the form of new customers and increased sales. Event #2: Social media went mainstream.

Events 18

Events 2006 Net Promoter Score 2007 18

C Space

JULY 21, 2020

eBay acquired PayPal in 2002 and spun it off in 2015. Soon after NFL players began a social media campaign to pressure the league over coronavirus safety, and just days before training camps start, the NFL and its players have reached agreement on football’s most important new rules: pandemic protocols.

2020 52

2020 Brands Transportation 2002 52

Comm100

MARCH 8, 2017

According to Shaw, “When I started Beyond Philosophy, in 2002 the subject of Customer Experience was new. His areas of expertise include customer experience, marketing, social media, and the Cloud. Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service. Marsha Collier.

Customer Service 0

Customer Service Chief Customer Officer Customer Centricity Consulting 0

Magellan Solutions

JULY 15, 2021

Out of those set meetings, you still need to factor in your closure rate when it comes to sales pitching. The client specializes in social media, email, and affiliate marketing. According to the owner of the Singaporean digital marketing firm, they consider these 48 qualified leads as a near-term sales opportunity.

Call Center 40

Call Center B2B Sales Retail 40

Grade.us

AUGUST 15, 2017

Then in 2002 when WhiteWave sold Silk to Dean Foods their products became just “ natural. These individual problems cover the full gamut of pre–sales, order, fulfillment, satisfaction and general problems. The new owners made significant and drastic changes, causing customers to abandon the company in droves. · Consistency.

Customer Service 38

Customer Service 2002 Loyalty Customers 38

Beyond Philosophy

MARCH 24, 2022

You have probably heard the term “Influencer” applied to social media stars with significant followings. Social media and online platforms have widened which sources we can use to find influencers, too, and often on a narrow topic. There are different ways social media influencers go about their job.

Social Media 15

Social Media Fashion Hotels 2002 15

CX Workout - Ideas Blog

OCTOBER 3, 2018

StoryMiners was founded in 2002. That’s the way to improve your sales, etc. Alex, I’m sure you’ve seen NPS surveys, you’ve probably seen raw analysis of social media tweets, you’ve probably gotten reports of customer comments. By the way, I’m the guy in the bottom left of the picture.

Webinar 40

Webinar Presentation 2002 Consulting 40

CX Workout - Ideas Blog

OCTOBER 3, 2018

StoryMiners was founded in 2002. That’s the way to improve your sales, etc. Alex, I’m sure you’ve seen NPS surveys, you’ve probably seen raw analysis of social media tweets, you’ve probably gotten reports of customer comments. By the way, I’m the guy in the bottom left of the picture.

Webinar 40

Webinar Presentation 2002 Consulting 40

SmartKarrot

APRIL 13, 2020

The Atlassian Corporation has reached billions in revenue even without an enterprise sales team, all by creating user-friendly software development, team collaboration, project management tools including JIRA and Confluence. It was acquired by eBay in 2002 but split in 2014. Customer Support. Salesforce. billion and $60m revenues.

2020 19

2020 2019 2002 2008 19

Kustomer

OCTOBER 28, 2022

At this time, retailers were starting to see online sales grow at a fast pace, especially for items that didn’t require you to touch them to feel confident in a purchase decision, such as electronics. All that was needed when it came to shopping for consumer electronics were specifications and dimensions of the products.

Customer Engagement 105

Customer Engagement Engagement Omnichannel 2002 105

GetFeedback

JANUARY 6, 2020

The study also notes increasing usage of online resources (social media, review sites, and vendor web sites) which has pushed sales engagement later in the cycle. . It’s something like a B2B scenario, and woe betides the car sales rep that caters only to the purchaser without understanding other family needs. .

Customer Journey Mapping 195

Customer Journey Mapping B2C B2B Customer Journey 195

Magellan Solutions

FEBRUARY 24, 2022

For this reason, every marketer’s top goal is to find leads and keep the sales pipeline going. This awareness and interest can be used to make sales right away like in TV and in the newspaper. Basically, B2B (Business to Business) lead generation deals with getting the information of businesses to pitch a sale.

Social Media 40

Social Media B2B B2C Sales 40

Kustomer

FEBRUARY 25, 2020

At this time, retailers were starting to see online sales grow at a fast pace, especially for items that didn’t require you to touch them to feel confident in a purchase decision, such as electronics. The reward or punishment for solving their issue is magnified by social media and online reviews.

Customer Experience 59

Customer Experience Omnichannel 2002 Customer Centricity 59

Qualtrics

JANUARY 7, 2020

The question may first be raised by someone in sales, but eventually an individual with decision-making power will need to determine whether taking or offering bribes is in line with the company’s values. Social Media and the Workplace. Retrieved December 4th 2019 from Social Media and the Workplace. References.

2019 26

2019 Leadership Social Media Culture 26

CX Workout - Ideas Blog

OCTOBER 3, 2018

StoryMiners was founded in 2002. That’s the way to improve your sales, etc. Alex, I’m sure you’ve seen NPS surveys, you’ve probably seen raw analysis of social media tweets, you’ve probably gotten reports of customer comments. By the way, I’m the guy in the bottom left of the picture.

Webinar 9

Webinar Presentation 2002 Consulting 9

SurveySparrow

APRIL 22, 2021

Qualtrics first started in 2002 as a tool exclusive for researchers but soon expanded its features for enterprise use. Combining Operational data like sales data, leads, and HR data with X data or experience data, Qualtrics doesn’t just collect your data; it explains why things happened and suggests improvements.

2002 52

2002 Brands Feedback Measurement 52