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Health care mergers and acquisitions: Why patients and employees should come first

Alida

The reality, however, is that mergers don’t necessarily improve patient care or lower costs for consumers. The reality is that mergers don’t necessarily improve patient care or lower costs for consumers. Today’s health care consumers are more empowered than ever before —and they expect a seamless experience.

2013 138
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4 out of 5 organizations have not increased their customer satisfaction since 2010!

Beyond Philosophy

So, I wanted to share his insight here with you, too. In other words, we can compare satisfaction today to what it was in 1994, 2000, or 2005. Morgeson says that’s a common fallback excuse used in corporate culture, but it isn’t what the data shows. These days, you might want to blame the results on COVID.

2010 88
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2018 Oscars: Will Women Tune In?

QuestionPro Audience

. “In addition to being the most highly viewed event that celebrates storytelling and excellence in film, the Oscars provides advertisers opportunities to engage with viewers in meaningful ways during a cultural moment they care about,” President of Advertising Rita Ferro said in a statement.

2018 84
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Like Just About All of Their Customers… I LOVE Wegmans!!!

Beyond Philosophy

The company, which is well-known for its food selection and quality (you can even custom blend your own trail mix), and for its empowered, well-trained and proactive employees, was recently named the best supermarket chain in America by Consumer Reports ; and, yes, it certainly might be the best retailer in the world.

2005 97
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The Future of Work: How Companies Are Building Cultures Worker’s Love #nytnewwork

Natalie Petouhof

Winning leaders have realized the value of a strong and effective culture as a crucial, competitive advantage. The speakers will share research, insights and strategies for building the culture of a company that magnetically attracts the top talent. I’ve written return on investment models for the value of human capital.

Culture 40
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Expert commentary: Closing the CX Gap between Customer Expectations and Business Reality

Comm100

The value of excellent customer experience (CX) is no secret, nor are the aspects needed to deliver it – and yet many organizations are struggling to deliver on consumer CX expectations. Some attributes of an expectations chasing approach to CX include: A tradition-bound or change-averse culture in the organization.

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2018 Oscars: Will Women Tune In?

QuestionPro Audience

. “In addition to being the most highly viewed event that celebrates storytelling and excellence in film, the Oscars provides advertisers opportunities to engage with viewers in meaningful ways during a cultural moment they care about,” President of Advertising Rita Ferro said in a statement.

2018 60