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What Do Companies With Low Net Promoter Score Have in Common?

Retently

Study the hacks used by brands like Apple , Amazon , and Netflix, and you’ll discover actionable tactics that can apply to your business. In industries with a low overall NPS, we’ve looked at consumer complaint data to learn which brands are the least likely to retain customers and earn positive feedback. Ready to start?

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3 Events Paved The Path For The Customer Experience Discipline

Kerry Bodine

Event #1: Net Promoter Score ® arrived on the scene. Fred Reichheld published The Ultimate Question: Driving Good Profits and True Growth on March 2, 2006, and the book’s cover included the words: “Introducing NPS—How leading firms transform ordinary customers into promoters.” Event #2: Social media went mainstream.

Events 59
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3 Events Paved The Path For The Customer Experience Discipline

Kerry Bodine

Event #1: Net Promoter Score ® arrived on the scene. Fred Reichheld published The Ultimate Question: Driving Good Profits and True Growth on March 2, 2006, and the book’s cover included the words: “Introducing NPS—How leading firms transform ordinary customers into promoters.” Event #2: Social media went mainstream.

Events 59
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CX Success Stories – HOLT CAT

Daniel Group

We have about 3000 employees and we have about 50 locations, represented, of course, Caterpillar, but a number of other brands that are focused on the on-highway truck, manufacturing, construction technology, and a number of other verticals. I think you guys started in 2007. Lynn Daniel (01:32): Yeah. Quite a lot. So I want to go back.

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3 Events Paved The Path For The Customer Experience Discipline

Kerry Bodine

Event #1: Net Promoter Score ® arrived on the scene. Fred Reichheld published The Ultimate Question: Driving Good Profits and True Growth on March 2, 2006, and the book’s cover included the words: “Introducing NPS—How leading firms transform ordinary customers into promoters.” Event #2: Social media went mainstream.

Events 18
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Fiji Airways announces highest profit and highest customer satisfaction scores

Up Your Service

When the Bainimarama Government was appointed in 2007, Fiji Airways was in dire straits. These include: · Concluding a landmark, highly beneficial deal for the acquisition of five brand new Boeing 737 MAX 8 aircraft to replace the aging Boeing 737 NG aircraft. The airline achieved a number of other major milestones in 2017.

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Fiji Airways announces highest profit…and highest customer satisfaction scores

Up Your Service

When the Bainimarama Government was appointed in 2007, Fiji Airways was in dire straits. These include: · Concluding a landmark, highly beneficial deal for the acquisition of five brand new Boeing 737 MAX 8 aircraft to replace the aging Boeing 737 NG aircraft. The airline achieved a number of other major milestones in 2017.