Customer Guru

JANUARY 3, 2018

When we started the journey of Cloudnine in 2007, we did not have any great ambition of growing beyond one unit. From 2007, the way in which “word of mouth” can be propagated has changed with the onset of digital media. This made a huge change from how you look at digital media as a driver for word of mouth.

Customer Centricity 95

Customer Centricity Healthcare Hospitality 2007 95

Beyond Philosophy

JUNE 4, 2015

The ‘human’ factor, in marketing, communications, positioning, and experience creation through sales, service, and operations now pervades titles of articles, blogs, white papers, and even books. Customers, in turn, have been choosing companies and products that satisfy deeper needs for participation, creativity, community, and idealism.

Financial 144

Financial White Paper Books Airlines 144

Amity

FEBRUARY 10, 2017

The speed of the internet and the hyperactivity of social media generates enormous pressure on marketing organizations to listen more, react sooner, anticipate earlier, and stand out from the crowd in the messages they convey. What does the culture of Success look like at Oracle Marketing Cloud?

Customer Success 80

Customer Success Marketing White Paper Net Promoter Score 80

Service Untitled

JULY 17, 2013

With the expert incorporation of social media, Burberry has more than 10 million Facebook followers, but even Twitter was not to be the final public method of expanding the younger consumer desire of fashion and function communication. Culture Customer Satisfaction Customer Service Employees Proactive Specific Companies'

Fashion 51

Fashion Apparel 2007 2012 51

Customer Alignment

MAY 11, 2017

What’s in it for me Communicate the value of your survey upfront, how long it will take and what you’re going to do with the results. Test your alignment Aligning the needs and dreams of your customers with the culture and capability of your company is key. www.customeralignment.co.uk [1] A 2007 Stanford University study.

Feedback 40

Feedback 2007 Hotels Social Media 40

Amity

MAY 15, 2017

I got a lot of experience with writing, communicating, and talking to people! I went to school for brand communications and marketing. Because part of my role at Venture Accelerator Partners was to do our internal marketing, I would also regularly feature Uberflip content as part of our social media curation strategy.

Customer Success 71

Customer Success 2011 Sales 2004 71

LiveChat

AUGUST 3, 2018

to tailor communications that are hyper relevant to each customer. Relevant communication is the key to stronger conversions and a smooth overall user experience. It’s been 11 years since Steve Jobs released the very first iPhone to an expectant world on June 29, 2007. Never rest on a successful product.

Customer Focused 28

Customer Focused Multi-Channel Airlines 2007 28

Grade.us

JUNE 2, 2020

Alternatively, you’re actively listening to unhappy customers so you can solve their problems, improve your own business, and illuminate a channel of open communicate. Monitoring social media campaigns? Traject Social gives you A to Z coverage. How do reputation management software solutions help? Start with Cyfe.

2020 47

2020 Management Net Promoter Score Multi-Channel 47

Brandwatch CX

JANUARY 25, 2019

April 2007: 20m. July 2007: 30m. October 2007: 50m. In May 2007, Facebook open their Marketplace, which lets users post classifieds to sell products and services. By the end of 2007 over 100,000 companies had signed up, with Facebook launching Pages for Businesses to support this. A decade of Facebook.

2009 86

2009 2007 2008 2017 86

Michel Falcon Experience

MARCH 12, 2019

I do not have enough confidence to stand on the stage and give you guys theory that I haven’t tried, I haven’t tested, and aren’t orange true, so I’m going to introduce you to something called the people first culture, the three piece strategy, some micro customer experiences. Magazine all of the time.

Culture 12

Culture 2019 Engagement Net Promoter Score 12

C Space

JULY 23, 2021

Consciously at times—and at other times unconsciously—I have captured signs of a seismic shift in our culture. The fact that many of the images in this book appear to be of worlds of wealth and belie their reality is precisely the point for both the subjects and for the image-maker (me) in an image-based culture. ith bewigged coachman.

2008 52

2008 Culture Books Magazine 52