Remove 2008 Remove Communication Remove Customer Care Remove Engagement
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Learnship Launches Sprint to Make Customer Care Professionals Fluent in English in Record-Breaking Time

CSM Magazine

Learnship , the business language learning solution provider, announced the launch of Sprint Business Skills Customer Care today. The fast-paced, online learning solution helps customer service professionals acquire relevant English vocabulary to better communicate at work. About Learnship.

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From Chief Information Officer to Chief Customer Officer, With Brian Lillie – CB60

Customer Bliss

Brian Lillie joined Equinix in August 2008 and has been focused on building business value through strategic and innovative product development and information technology initiatives. Air Force, where he worked in space research and development, satellite operations, and military computers and communications. The CIO to CCO transition.

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CCaaS Trends: The Evolution of Cloud Contact Centres

Lumoa

Did you know that American businesses risk losing a whopping $494 billion in revenue from poor customer care? In the age of smartphones, where support is only a click away, consumers have massive expectations when it comes to customer service.

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MiFID II: What Do You Need to Know?

Avaya

Sheila McGee-Smith is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for customer care solutions and services. An original MiFID was enacted in 2004, prior to the 2008 global financial crisis.

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Understanding Negative NPS Score: Causes, Impact and Solutions

Lumoa

Another thing that this email makes evident is the witty and engaging tone of voice that Netflix adopts when communicating with customers. By inserting humor , wit, and enthusiasm into their customer interactions, Netflix shows that they are not only listening to customers but also engaging with them on a personal level.

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CX Experts We Love

Wootric

She has experience in both helping companies understand their employees and customers and identifying what drives retention, satisfaction, engagement, and the overall experience – so that, together, they can design a better experience for all constituents. Why we love Sarang: Sarang’s head of Customer Success at Wootric.

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The Best & Worst Philippines Call Center Companies in 2021

Magellan Solutions

Helpware also builds customized teams in Customer Service and Back Office for industry leading startups and modern companies. Big Outsource is a BPO company that offers assistance from Customer Engagement to Multimedia and Creative service. Big Outsource. Broad linkages across the different public and private sectors.