CSM Magazine
DECEMBER 6, 2021
Now more than any other time of year, e-Commerce becomes a more dominant force in companies’ sales, and subsequently, online customer experience. In fact, 2021 is forecast to be one of the most treacherous holiday seasons since the Great Recession of 2008-2009. Mike Myer, CEO and co-founder of Quiq looks at the challenges ahead.
Optimove
NOVEMBER 14, 2019
Arc’s offering allows brands to nudge the shopper down the path to purchase by creating contextually relevant omni-channel content, engagements and experiences that extend the reach and impact of physical and digital activations to drive sales and post-transaction loyalty. Mapp’s push notification automation solutions keep app users engaged.
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Magellan Solutions
MARCH 24, 2020
But why outsource your customer support when you can have an in-house team? Aside from the significant amount you can save from it, it can help you expand your support coverage and scale up your business. Established in 2008, Hootsuite is serving over 18 million customers. Choosing the Right Customer Support Provider is Key.
Kustomer
DECEMBER 17, 2020
Partner Experience Manager at Twitter , Sioban Massiah, has quite the diverse background in customer advocacy and support. If the connection is strong from the get-go, a company is more likely to retain those customers and their long-term support. And we all know marketing was the first thing to go in 2008 when the recession happened.
Wootric
AUGUST 4, 2020
But the technical definition doesn’t cover the magic that’s actually in CLV – as a metric and as a mission for a digital marketplace, an e-commerce site, and SaaS businesses. Should I invest more money into customer experience (CX), customer support, or customer success right now? What can (or should) I automate?
Natalie Petouhof
FEBRUARY 2, 2016
It was also awarded a silver medal for its “Engagement Manager Certification” in the ‘Best Learning Program Supporting a Change Transformation Business Strategy’ category. Capgemini University won a gold medal for “ Software Engineer of the Future MOOC” in the ‘Best Unique or Innovative Learning and Development Program’ category.
CX University
MARCH 22, 2018
For a Customer Experience (CX) initiative to succeed, it needs broad support across the organization, and it needs deep, gut-level support within the C-Suite. For a CX initiative to work, it must be supported by the CEO — not on a superficial level, but on a deep level. “ Quarterly Retail E-Commerce Sales 4th Quarter 2017.
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