2009 Culture Customer Service Measurement 
Retently
JULY 28, 2023
How do you approach customer happiness in your company? Do you simply rely on the generic “the customer is always right” speech, or do you have a customer-centric culture in place that’s overseen by a professional who understands how customers think and feel, and who knows how to get that point of view across to other employees too?
Clarabridge
JULY 18, 2018
In September 2009, Simon Sinek stood in the middle of a stage in a cozy theater in Puget Sound, Washington and delivered one of the most iconic TED talks to date. Although customer experience (CX) was a nascent space back in 2009, it is easy to extend his argument to the customer experience space today.
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ShepHyken
JULY 11, 2022
Each week I read many customer service and customer experience articles from various resources. 3 Ways to Create a Better Customer Experience That Increases Conversions by Joel Comm. Journey measurement, for example, can provide insights that allow companies to optimise the customer journey in real time.
BirdEye
OCTOBER 6, 2023
We will break down how to measure reputation risk, strategies for identifying vulnerabilities, and what you can do to protect your reputation in this blog. How to measure reputational risk? Reputational risk puts every aspect of a business at risk, from customer service to sales. How can reputational risk be managed?
ClearAction
FEBRUARY 7, 2016
Customer Experience Strategy : Exploring Success Factors. Customer-Focused Marketing. Building a Customer-Centric Culture. The Impact of Customer Experience Interaction. Employee Engagement in Superior Customer Experience Build a Sustainable Strategy for Customer Experience Management.
Customer Bliss
AUGUST 9, 2016
In her current role, she is responsible for leading work that supports EXIM’s strategic goal to improve the ease of doing business for customers. As part of her work over the last four years, Stephanie developed a comprehensive voice of the customer/intermediary program. Right Brain – Left Brain Functionality. .
Stella Connect
JANUARY 25, 2018
In recent years, we’ve seen a major shift in brands’ approaches to customer service delivery and contact center performance management. With market realities closing in, more and more brand leaders are having serious discussions about how to define, prioritize, and deliver service excellence in the face of unrelenting consumer demands.
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