2010 Communication Customer Care Social Media 
Russel Lolacher
MARCH 2, 2021
In BC, I’m the public service director responsible for the government social media customer care for our ministry, but my dad still doesn’t understand what I do. A big part of my role has always been change management, and communication is key to that. Our strategy is about putting the customer first.
Magellan Solutions
JUNE 30, 2019
We already have our laptops and our chunky personal computers back then; but in the very first month of 2010, we saw how this piece of technology dramatically shifted our lives. This lifestyle introduced a brand new form of media — social media. The rise of the technological revolution. Why is technical support important?
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Service Untitled
OCTOBER 7, 2010
Service Untitled The blog about customer service and the customer service experience. We simply use it to make sure the call is routed to the appropriate customer care professional. Question: Do you use social media in servicing? Question: How do you gather and then use customer feedback?
NetBase
SEPTEMBER 17, 2019
in 2020, online was fairly underwhelmed and investors were decidedly skeptical, with the chain’s stock dropping 11%: That’s because Wendy’s has tried breakfast before – several times in the past decade actually , “including a 2010 plan to launch in 1,000 test markets that eventually petered out. Customer care excellence.
Russel Lolacher
JUNE 29, 2021
World Social Media Day is here again, providing a great opportunity to inform and educate your own public sector organization about what its social media efforts do to benefit them and their audience: the public. How is the time, resources and cost of a social media group (even if it’s one person) justified?
Service Untitled
JULY 7, 2010
Service Untitled The blog about customer service and the customer service experience. By helping employees understand spending behaviors and customer reasons for calling, an immediate emotional and loyalty connection can be made when a customer calls to perhaps report a change of address. At a local.
Service Untitled
SEPTEMBER 22, 2010
Service Untitled The blog about customer service and the customer service experience. Answer: What we do in training is make sure that our customer care professionals do several things and do them exceedingly well. Answer: We have ten Customer Care Principles.
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