2010 Communication Customer Service Loyalty 
TechSee
JUNE 16, 2022
Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd. Eric’s favorite motto is “The Customer Experience is Paramount and must be the driving force to any organization.” His YouTube channel is a fantastic source of inspiration about customer experience and customer centricity in a digital world.
CSM Magazine
FEBRUARY 28, 2023
As the newest generation of consumers enters the marketplace, companies have to ask themselves: is their customer service ready for Gen Zalpha? In this article, we’ll look at the importance of preparing for Generation Zalpha’s needs, and how businesses can make sure that their customer service is ready for them.
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ShepHyken
NOVEMBER 8, 2021
Each week I read many customer service and customer experience articles from various resources. The Great CX Debate: Should Customer Experiences Be Effortless or Exceptional? The key to building customer loyalty, they claimed, was to simply make it effortless for people to do business with you.
C3Centricity
JANUARY 30, 2024
Research shows that for every customer who complains, there are 20 or more who don’t complain and just switch to your competitor! Wouldn’t you prefer to have the chance to retain their loyalty? This is a great example of exceeding the customer’s expectations, creating even greater delight.
Kustomer
NOVEMBER 25, 2021
Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Matt Dixon from Tethr to reinvent what it means to delight your customers. Delight typically means going above and beyond customer expectations, so what is there to reinvent? Stay tuned to find out more.
ShepHyken
FEBRUARY 25, 2022
This week we feature an article by Janine Hunt, Client Partnership Director at Kura , a company that provides customer service solutions by outsourcing contact center services and software solutions. She shares how customer service is the deciding factor to your customer’s loyalty to your business.
CSM Magazine
OCTOBER 15, 2019
Thanks to their interactions with service providers in other industries, people expect their utilities to provide the same seamless experience they encounter elsewhere. When it comes to providing that kind of experience, the best place to start is with customer communications. Digital innovation and customer expectations.
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