2011 Communication Culture Customer Centricity 
Experience Investigators by 360Connext
MAY 20, 2015
In fact, customer complaints via social networks has nearly doubled from 19% to 35% since 2011. These customers will feel anger whenever they see your brand represented and show that anger to the world. Customer-centric Culture & Communications. And much of that culture starts with communication.
Experience Investigators by 360Connext
JANUARY 7, 2015
One of the most challenging aspects of customer experience is setting boundaries around duties within organizations. And yet… In 2011, Forrester reported more than half of Chief Customer Officers were not included in their company’s executive management teams. How do we break a tie? It’s ok to experiment.
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Customer Guru
JANUARY 3, 2018
We, at Customer Guru, are on a mission to spread awareness of how Customer Experience (CX) should be the number one priority for Indian businesses to become more sustainable and successful globally. The next lap of the journey began in 2011 when Matrix Partners made its first investment with us.
Customer Bliss
APRIL 24, 2018
We discuss how she created a path for her global role leading customer experience across all of Microsoft, and how she has engaged with the organization to translate CEO Satya Nadella’s mantra of “customer obsession” into its operating model, engineering and culture. Took the time to understand cultural differences.
Russel Lolacher
JUNE 29, 2021
It was born as a way to recognize social media’s impact on global communication and to bring the world together to celebrate it. We champion proactive customer service, creating content that provides context and understanding based on the questions front line staff receive. . Those benefits? line staff receive. .
Russel Lolacher
DECEMBER 20, 2021
A lot goes into providing social customer care during an emergency event considered a “once-in-500 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy. Some Context.
Experience Matters
MARCH 17, 2015
Here’s the data snapshot description: In the first quarter of 2015, Temkin Group surveyed 207 respondents, each from a company with $500 million or more in annual revenues, about their customer experience efforts over the past year and their plans for 2015 and beyond.
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