2012 Call Center Leadership 
CX Accelerator
MAY 25, 2022
Jenny began her call center customer service journey on the front lines back in 2005. In 2012, she co-founded the blog, CustomerServiceLife.com. She is known for her thought leadership, speaking about CS, CX and self-care for contact center agents at business conferences such as Zendesk Relate and ICMI Expo.
Magellan Solutions
JULY 5, 2021
Let’s take a look at the best and worst Philippines Call Center Companies this 2021. There are more than 700 Philippines call center companies – many of which work specifically for small and medium enterprises. So, here are some of the other factors that SME owners should look for in a call center company. .
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Magellan Solutions
JANUARY 29, 2024
I will focus on the strategic decisions and leadership philosophy that have made Magellan a leader in the BPO industry. based call center. Then, set up a physical call center in the Philippines. Unfortunately, we could not partner with a US-based call center, leading us to outsource call center operations in 2005.
Playvox
OCTOBER 6, 2021
Gen Z (born between 1997 and 2012) 12% of 2025 workforce As digital natives, this generation uses social platforms to connect with others and to build their personal brands and businesses. Related Article: The Secret to Training a Multi-Generational Call Center. Gen Z is often recognized for having a communicative nature. .
Stella Connect
JANUARY 9, 2018
Brooklinen , a fast-growing online retailer that made its debut in 2012, wasn’t founded on a whim. The leadership team in Brooklyn goes the extra mile to make remote agents feel valued, build their confidence, and earn their trust. Hands-on Customer Service Training: Building Excitement, Knowledge, and Trust.
Beyond Philosophy
MAY 14, 2015
While call center usage is about the same, use of FAQ pages increased from 67% in 2012 to 76% in 2014, according to Forrester. As many as 2/3 of Customer service interactions will occur without human-to-human contact. Source: Brian Manusama, Gartner.com ).
Stella Connect
JANUARY 31, 2018
Brooklinen , a fast-growing online retailer that made its debut in 2012, wasn’t founded on a whim. The leadership team in Brooklyn goes the extra mile to make remote agents feel valued, build their confidence, and earn their trust. Hands-on Customer Service Training: Building Excitement, Knowledge, and Trust.
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