2013 Connections Customer Focused Technology 
Magellan Solutions
OCTOBER 18, 2016
Most businesses spend the majority of their resources on getting new customers that they tend to ignore their most prized asset: their existing customer base or network. “It It is cheaper to retain than acquire a customer,” says 70% of respondents from Econsultancy/Responsys Cross-Channel Marketing Report 2013.
Customer Guru
JANUARY 3, 2018
In this candid interview with Customer Guru, Mr. Patel talks about the changing perception of CX in India. He also shares his thoughts and insights on how to align employees of an organization towards becoming more customer focused. One can only imagine how customers would have really felt!
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Beyond Philosophy
JUNE 11, 2015
If you have someone paying one price and another customer with a coupon paying a different price, the perception of the brand is becoming fractured. Be pragmatic in terms of technology and analytics. They build genuine passion for, and bonding with, the brand by creating a more human, emotional connection.
Kustomer
JANUARY 21, 2021
As Steve mentions, “The ultimate outcome of being customer focused is to have a sustainable business. Creating a high-level customer experience and aligning with a customer-centric company culture will surely bring a more sustainable and successful business. Furthermore, find your first win and build upon it. I love that.
Avaya
OCTOBER 25, 2017
Consider Bank of America’s new ATM Teller Assist , a next-gen offering that “combines the technology and convenience of an ATM with the human touch of a teller.” The technology has been activated in four test cities including Miami and San Francisco, with 6,000 more already upgraded and ready to go.
ShepHyken
APRIL 3, 2023
My Comment: AI is changing the way companies manage customer support. Some rely too heavily on the new technology, some stay away with a concern about a poor CX, and some have found the perfect balance between technology and the live agent experience. It’s the last group that will win the digital customer experience game.
SurveySparrow
JANUARY 28, 2020
That’s when I began exploring ways to capture what customers were thinking and feeling during a journey, and just as importantly, ways to turn that data into easy-to-digest, actionable insights. SurveySparrow: You’ve worked with some recognizable companies in the past and then by the year 2013, you founded Heart of the Customer.
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