CSM Magazine

SEPTEMBER 6, 2023

BigChange has launched a new Customer Portal allowing BigChange users to give their customers an easy way to book and track jobs online. Customers can even track the engineer on route and their likely arrival time. BigChange software can then automatically generate notifications such as reminders and job completions.

2013 52

2013 2018 Customer Relationship Management Books 52

CSM Magazine

MAY 16, 2024

EnviroVent is also boosting customer service with automated notifications and updates, and the ability for customers to self-serve important documents and site reports. “It wasn’t responsive to our, or our customers’ needs, and it wasn’t reactive to changes in the business. .

2018 52

2018 E-support Customer Relationship Management 2013 52

Experience Investigators by 360Connext

OCTOBER 31, 2014

They not only manage NOT to scare customers away, but even better- they spook customers into taking the next step. With some word craftiness, you can create impactful CTAs that won’t scare customers away. How can you leverage your customers’ fears to increase conversions? Added by Anne Reuss on Aug 05, 2013.

2013 197

2013 E-support 2014 Social Media 197

CSM Magazine

OCTOBER 2, 2023

It incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence. BigChange is an all-in-one job management system that typically replaces a series of separate systems.

2013 59

2013 2018 Customer Relationship Management 2020 59

CSM Magazine

MARCH 27, 2024

. “It is easy to use and it gives us total visibility, from any location, providing transparency for support staff, management and our customers.” This is improving the company’s response to emergency callouts and boosting customer service with live updates and accurately calculated ETAs.

Management 52

Management 2018 2013 Customer Relationship Management 52

CSM Magazine

MARCH 19, 2024

” A further award – the BigChange Big on Inclusion Award – also offers a prize of £2000 and is open to all current BigChange customers. About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world.

2013 52

2013 2018 2020 2019 52

CSM Magazine

MARCH 14, 2024

Working with BigChange to get the best from the 6-in-one solution, Green Spark has embraced it fully as its core CRM and management system, with RAMS and job processes being controlled by BigChange and customer sign-offs, via the field-based tablet apps. “BigChange has had a key impact on all aspects of our business.

Management 52

Management E-support 2018 2013 52

CSM Magazine

APRIL 18, 2024

The cloud-based system incorporates vehicle tracking, mobile workforce app, intelligent job scheduling and an online customer booking portal. ” DSSL customers are also noting the changes in the business with real-time sharing of information between the field and the office, and more detailed and comprehensive reporting.

Management 52

Management 2009 2018 Customer Relationship Management 52

CSM Magazine

MARCH 7, 2024

Since implementing the 6-in-1 cloud based BigChange system Jet Wash Shop has seen its team of highly trained engineers increase by 300 percent, exceed a 97 percent hit rate on customer KPIs and maintain a 5-star rating on Google. Vehicle locations can also be used to automatically update customers with accurate ETAs if required.

Automotive 52

Automotive 2018 Customer Relationship Management 2013 52

CSM Magazine

JULY 17, 2023

Big-screen graphs and tables provide an instant view of performance, such as job costs, productivity, customer service, and finance. Currently BigChange has developed 7 different dashboards covering job performance, resource utilisation, customer service, sales, invoices due, quote status and job profitability.

2013 52

2013 2018 Customer Relationship Management 2020 52

CSM Magazine

OCTOBER 19, 2023

BigChange is a cloud-based ‘6 in 1’ solution incorporating a mobile workforce app, customer relationship management (CRM), job scheduling, live tracking, financial management, and business intelligence tools in one system.

2013 52

2013 2018 Customer Relationship Management 2020 52

CSM Magazine

OCTOBER 5, 2023

The cloud-based software and mobile app have also helped boost operational efficiencies, improve customer service and given management real-time visibility of all work. “BigChange delivered the best fit for our requirements and those of our customers. .”

2018 59

2018 2013 Customer Relationship Management 2020 59

CSM Magazine

SEPTEMBER 21, 2023

. “We have all but eliminated paper from our mobile operation and this has improved the speed with which we can react to changing schedules, the quality of the service we provide to our customers and the efficiency of engineers working on the ground.”

Management 59

Management 2018 2013 Customer Relationship Management 59

SurveySensum

OCTOBER 27, 2020

Irit Eizips is the Chief Customer Officer & CEO at CSM Practice. Being pivotal in shaping Customer Success’ best practices, she has been nominated as a top Customer Success strategist and influencer, year after year, since 2013. Why did you choose Customer Success and what was your background?

Customer Success 59

Customer Success 2013 2014 Consulting 59

CSM Magazine

NOVEMBER 30, 2023

With real-time connected mobile app and back-office system, BigChange helped Burry improve both office and field efficiency, reduce paperwork, and improve customer service with better reporting and faster invoicing. Real-time tracking also helps monitor vehicle locations for customer reporting, fleet security, and workforce health and safety.

2011 52

2011 2018 2013 Customer Relationship Management 52

CSM Magazine

JANUARY 12, 2024

.” Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management , and business intelligence tools in one system, Lothian has virtually eliminated paper from its installation and service operation.

2018 52

2018 Customer Relationship Management 2013 2020 52

CSM Magazine

AUGUST 7, 2023

The cloud-based system is used by across the company to provide end-to-end automated workflows from initial enquiry through to job completion reporting, invoicing, and customer care follow ups. “Like us BigChange continues to evolve and adapt,” he concluded.

Management 52

Management 2018 2013 Customer Relationship Management 52

CSM Magazine

JUNE 22, 2023

In the first 4 months of use, BigChange customers using the tool have saved over £1.2million; cutting 6.4 BigChange provides an end-to-end job management system incorporating customer relationship management (CRM), job scheduling, live tracking, mobile app, financial management, and business intelligence.

Travel 52

Travel 2013 2018 Customer Relationship Management 52

CSM Magazine

NOVEMBER 22, 2023

After viewing an invoice summary on the engineers’ mobile device, a customer receives a payment app link. “And because invoices are paid directly by the customer on a job’s completion, there is no need to chase payments. A ‘pay now’ screen then pops up on their phone for easy, one-click payment.

2013 52

2013 2018 2020 Banking 52

CSM Magazine

JULY 10, 2023

The Sheffield-based company has also deployed the BigChange customer portal that allows customers to directly access service and site history information and book engineer appointments. This was time consuming, labour intensive, and had the potential to introduce errors into our systems.

2018 52

2018 2013 Customer Relationship Management 2020 52

CSM Magazine

NOVEMBER 14, 2023

BigChange is also boosting customer service with real-time ETAs and updates, streamlining invoicing through integration with the company’s accounting software, and improving fleet management with automated alerts. “Paperwork is easy to lose, it can be incorrectly completed and the different systems didn’t always join up.

2018 52

2018 Customer Relationship Management 2013 2020 52

CSM Magazine

SEPTEMBER 28, 2023

With end-to-end digital workflows, integration with the Xero accounting package, networking with other BigChange users, and an online customer booking portal, BigChange has already transformed the management of the mobile operation, improving efficiency and boosting customer service. ’, ‘who’s the customer contact?’,

Books 59

Books 2018 Customer Relationship Management 2013 59

CSM Magazine

FEBRUARY 7, 2024

It often took a week or more for information for PO’s and billings to be available impacting billings and customer service. In addition, with quicker and improved customer communication, together with accurate and easily-accessible job reports, there are less invoice disputes to deal with.”

2018 52

2018 Customer Relationship Management 2013 2020 52

Customer Guru

MAY 30, 2018

We all know this by now that organizations must focus on being customer-centric in order to come out on top. Most customer experience leaders believe that customer centricity starts with the customers always. But they tend to ignore the importance of employee behavior in building a customer-centric organization.

Customer Centricity 95

Customer Centricity Omnichannel E-support 2013 95

CSM Magazine

JULY 26, 2022

When I joined the business, I knew that if we wanted to protect existing contracts and secure new ones, we needed to be transparent in our service delivery and offer real-time digital customer reporting. The online customer portal from BigChange has also had a big impact for Greenskape, distinguishing them from their competition.

2013 59

2013 2018 Customer Relationship Management 2020 59

Alida

JUNE 23, 2017

It’s not inconceivable to imagine that Whole Foods customers will soon be able to order grocery items through Amazon.com or Alexa. Now it’s clear that Amazon aims to sell customers everything, and therefore no retail spaces are safe,” writes Darrell K. Customer retention in grocery business now more critical than ever.

Retail 153

Retail Competitive Advantage 2013 Innovation 153

CSM Magazine

DECEMBER 15, 2022

Chicago Glass has also introduced an Architectural Spraying Division to repair damaged metal framework on-site for its trade customers. Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 1,900 field-based organisations around the world. About BigChange.

2020 52

2020 2013 2018 Customer Relationship Management 52

CSM Magazine

JULY 6, 2022

Using the cloud-based BigChange solution, Envirocare has boosted customer service with improved access to and sharing of time critical or site sensitive information. “This means we are more responsive to customers when it comes to quotations, invoicing and query resolution. About BigChange.

2013 59

2013 2018 Customer Relationship Management 2020 59

CSM Magazine

JUNE 9, 2023

The company has also boosted customer service as it can now capture and share time-critical information using the BigChange mobile app. BigChange is the complete Job Management Platform that’s helping field service businesses across the UK to win more work, take control of their operations and deliver winning customer experiences.

2018 52

2018 2013 Customer Relationship Management 2020 52

Gainsight

OCTOBER 5, 2021

Across decades, in any industry, business leaders have obsessed over their customers. Whether a business serves five or 500,000 people, the opinion and experience of those customers are critical to the longevity of that business. . Today’s leadership also obsesses over their customers with one key difference.

Customer Success 45

Customer Success 2013 2007 2014 45

CSM Magazine

FEBRUARY 23, 2023

The BigChange job management system, which incorporates customer relationship management (CRM), job scheduling , live tracking , resource management , job finance and business intelligence , in one simple to use and easy to integrate solution has transformed the way Future manages its mobile operation.

Management 52

Management 2018 2013 Customer Relationship Management 52

Customer Bliss

SEPTEMBER 8, 2016

Within my five-competency customer experience framework , I often call No. 1 — honor and manage customers as assets — the “clincher competency.” ” This is where you begin to move customers away from being perceived as a cost center and towards being perceived as assets. ” Click To Tweet.

2010 141

2010 2013 Customers Presentation 141

Retently

MARCH 23, 2023

You can also learn a surprising amount of tactics and strategies by studying the opposite end of the scale – the world’s least successful companies, from a churn perspective – to compare their common weaknesses and find out what makes their customers so unlikely to recommend them to their peers.

Net Promoter Score 102

Net Promoter Score NPS Insurance Airlines 102

Win the Customer

MARCH 20, 2017

The cost of poor customer service is going up, rising from $41 billion lost in 2013 to $62 billion in 2015 , according to research reported by NewVoiceMedia. Independent retailers are in a unique position to really set themselves apart from big corporations with the special touches they add to customer experience.

Retail 111

Retail Customer Experience Social Media 2013 111

CSM Magazine

JANUARY 10, 2023

By eliminating menial administrative tasks, staff have been freed up and redeployed to work on customer service and business development. Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 1,900 field-based organisations around the world.

2018 52

2018 2013 Customer Relationship Management 2020 52

Gainsight

APRIL 26, 2023

During the Pulse 2022 opening keynote, Nick Mehta, CEO of Gainsight, reflected “In 2013, there were 300 people in this room, and there were like 500 people in customer success, literally.” To get pumped up, we thought we’d share our top 10 moments from the last 10 years of defining the customer success industry at Pulse.

2015 52

2015 2023 2013 2022 52

CSM Magazine

MARCH 1, 2022

Using BigChange, Morgans has achieved the highest levels of automation with the platform underpinning every aspect of the business including workforce management, customer communications, reporting and invoicing. BigChange has been a critical part of our success so far,” continued Morgan. “It About BigChange.

2013 52

2013 2018 Customer Relationship Management 2020 52