How to deliver superb omnichannel CX in a digital world according to 24,000 consumers globally
OpinionLab
AUGUST 29, 2017
For this, you need to know the specifics of how customers behave and what they actually want. This is exactly why we recently surveyed 24,000 consumers and 1,000 businesses globally. When you look at customer retention across industries, the findings are quite striking. The difference between the 2015 and 2016 figures are clear.
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