TechSee
JUNE 16, 2022
As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. As an author, consultant, and trainer, he helps organizations develop customer-focused cultures. He also sits on the board of Directors for CSPN.
Qualtrics
OCTOBER 11, 2019
By building a culture of open and trusted communication, we can create a more engaging, creative, and authentic workforce where employees feel deeply connected to the goals and objectives of the organization. As trust begins to grow, stronger relationships are also cultivated with the support of open and honest communication.
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Kayako
AUGUST 30, 2017
All hands support has been a buzzword in the tech world for a few years now. Its premise—that everyone in the company from the CEO down to developers—spends time working as customer support agents, talking to customers, and answering questions. But the reality is, all hands support rarely works. Here’s why. But it wasn’t really.
Natalie Petouhof
FEBRUARY 28, 2016
Performance management is a practice and culture that applies to individuals, teams and departments. The latest version of Verint Performance Management became generally available in November 2015. It requires organizational buy-in, transparency, regular measurement and a focus on business-oriented goals.
Ann Michaels and Associates
JANUARY 23, 2018
In 2015, when Lisa Brown called to cancel the cable TV portion of her service, she was transferred to a retention specialist specifically trained to talk her out of it. Much to her surprise and agitation, the next service bill she received was addressed not to her husband, Ricardo Brown, but to “A **e Brown.”.
BirdEye
JULY 27, 2023
For example, let’s say you run a retail business and you purchase an e-commerce company. Both companies supported the sale. Examples of horizontal integrations Let’s reinforce our understanding of horizontal integrations by considering a few examples that have affected mainstream culture. It was, and is a big deal.
SurveySensum
JULY 14, 2020
She strongly believes that corporate culture and employee experience directly impact customer experience. He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. LinkedIn : [link].
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