Experience Matters
DECEMBER 15, 2015
With this post, I’m declaring 2016 “ The Year of Emotion.”. As you can see in our video Driving CX Transformation , customer-centric culture requires mastering four CX core competencies : Purposeful Leadership , Compelling Brand Values , Employee Engagement , and Customer Connectedness. Effort Metric Expanding.
Smith+co CX
OCTOBER 19, 2017
Part one of a new series from Smith+Co exploring business value, communication and empathy. Another week, and another brand fails to live up to its values that promise so much. The reason for this is simple – it jars when brand values fail to make it beyond the confines of the boardroom in terms of observable actions.
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Smith+co CX
JANUARY 21, 2016
I know I don’t just speak for myself when I say it’s good to see the back of those sleep-inducing articles that start with “Five predictions for 2016” and “2016 the year of the blah blah blah”. How to digitalise your digital digits in the digital year of 2016”. Oh pull the other one. But the rules of business will never change.
Eptica
DECEMBER 7, 2016
Date: Wednesday, December 7, 2016 The art of dating your customer in Asia Pacific. Published on: December 07, 2016. Many companies provide great introductory offers and then tend to take existing customers for granted – give all customers the same love and attention to build loyalty and trust.
Customer Alignment
NOVEMBER 14, 2017
In 2016, Ikea, Homebase and Asda also chose not to take part in Black Friday. Game and Debenhams also fared well in 2016. Building brand value, customer life time value and winning sustainable loyalty need to be uppermost in retailers’ minds.
Stella Connect
JANUARY 30, 2017
Last month, at the National Retail Federation’s Big Show 2017 , we partnered with lululemon’s Guest Education Centre director Dave Pitsch to present “Lessons Learned from 2016 Holiday Shopping.”. And they’ll show their appreciation in the form of greater loyalty, greater spend, and glowing praise for your brand.
LiveChat
MARCH 6, 2018
The connection between customer loyalty and mission statement can’t be ignored. There are brands that people love to buy from. Their unwavering loyalty not only stems from the products and services offered, but also from the brand values. In 2016, the number was 50%. This figure was up from 84% in 2016.
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