Michelli Experience

MARCH 11, 2016

In 2016, mobile marketing will be a must-have by many businesses. Two: Mobile Loyalty Programs Work. An astounding 90 percent of smartphone users enrolled in mobile loyalty clubs have found them beneficial. Buyers love feeling like “part of the program.” Three: Mobile Search is Becoming Preferred.

Technology 56

Technology Marketing Loyalty Programs Multi-Channel 56

Gainsight

APRIL 23, 2021

Our CEO, Nick Mehta, recently spent time with Sabina Pons , Global Vice President of Customer Success and Support at Mavenlink. She and her team created the ultimate customer journey. With clear insight into post-sale and implementation revenue and growth, they have a long-term vision of renewal predictability.

Customer Journey 76

Customer Journey Loyalty Programs Sales Measurement 76

Currency Alliance

OCTOBER 11, 2018

Countless articles have been written about enhancing the hotel customer experience (CX) with technology. On the contrary, the hotel remains a highly valued experience offering. Restive guests: understanding hospitality loyalty. Different loyalty drivers apply to different guest demographics. the luxury traveler.

Hotels 40

Hotels Hospitality Loyalty Travel 40

Thematic

DECEMBER 5, 2018

Think customer loyalty programs are all about getting generic discounts, points and rewards? Today, it’s more about offering customers something as personalized as possible, so that they feel truly special. Customers are less likely to churn if they are similar to your primary target customers. Think again.

Customer Retention 96

Customer Retention Competitive Advantage 2017 2014 96

Currency Alliance

DECEMBER 20, 2022

This article shares the lowest hanging fruit for keeping customers engaged and delivering more profit to the bottom line. During 2023, brands will make it easier for more customers to realize value from loyalty program participation. embedding loyalty mechanics across the business.

2023 52

2023 Loyalty Innovation Loyalty Programs 52

Currency Alliance

MAY 9, 2022

So, to demonstrate some progress, many organizations have pursued initiatives that are only cosmetic in nature while not truly taking advantage of what digital transformation enables: namely that customer journeys, partnerships, trading ecosystems, etc. This often improves the customer experience.

Loyalty 52

Loyalty Technology Loyalty Programs Multi-Channel 52

Strativity

APRIL 27, 2023

No sooner were operators and brand leaders starting to see uptake in digital experience investments and improved hiring when consumers, nervous about inflation, brought about the great trade down and pushed sales towards fast food at the expense of the casual and fast casual sectors. Then the pandemic hit and normal stopped.

2022 52

2022 E-support Roadmap Download 52

Strativity

APRIL 27, 2023

No sooner were operators and brand leaders starting to see uptake in digital experience investments and improved hiring when consumers, nervous about inflation, brought about the great trade down and pushed sales towards fast food at the expense of the casual and fast casual sectors. Then the pandemic hit and normal stopped.

2022 52

2022 Roadmap Customer Relationships Brands 52

Retently

MARCH 18, 2019

Tesla’s customer retention shows what an impact that huge NPS score has. Tesla was actually no #1 in the 2016 Annual Owner Satisfaction Survey. Amazon has invested plenty of resources into making its sales, shipping, and return processes as simple and reliable as possible. Amazing Customer Service.

Net Promoter Score 131

Net Promoter Score NPS Customer Retention Loyalty 131

Comm100

JUNE 13, 2018

Holiday sales can represent anywhere between 20 and 30 percent of annual sales for retail businesses. A difficult shopping experience during the holiday season can leave customers with a bad taste in their mouth – and businesses with a bad rap. For retailers, this old saying rings tried-and-true.

E Commerce 54

E Commerce E-support Social Media Retail 54

Currency Alliance

MARCH 9, 2021

Headless loyalty systems are API-first loyalty platforms that enable any customer-facing platform to integrate loyalty marketing functionality into their Customer Experience (CX) via API. Because customers use multiple channels at the same time when interacting with a brand. Why is this important?

Loyalty 59

Loyalty Customer Engagement Engagement Banking 59

Currency Alliance

AUGUST 16, 2019

Loyalty programs once enabled relatively personalized marketing. From a standing start of zero customer data some 20 years ago, brands became able to incentivize desired behaviors in highly-predictable customer segments. Now, think about the full range of a customer’s spending.

Loyalty 40

Loyalty Insights Brands Loyalty Programs 40