Joe Rawlinson

AUGUST 9, 2017

Mobile technology has been changing consumer expectations for both e-commerce and brick-and-mortar retailers, making it more challenging to deliver satisfactory customer service. The 2017 IBM Consumer Experience Index (CEI) Study says only 3.4 Add Value by Utilizing Technological Innovations.

E Commerce 104

E Commerce Consumers Customer Service Social Media 104

Chattermill

JUNE 27, 2017

We analysed customer experience in banking and here's what we found: Part 1 - Established Banks. by Oliver Preece on 28 Jun 2017. customer experience. Here are the most important factors impacting customer experience in finance and how established banks can gain competitive advantage. Banking Insights: Part 1.

Banking 76

Banking Customer Experience Net Promoter Score Competitive Advantage 76

Eptica

MARCH 14, 2018

This has led nearly 1m people to switch their bank account during 2017, with initiatives such as the Current Account Switching Scheme making it possible for customers to move all regular outgoing and incoming payments from an old account to a new account within seven working days and without much effort at all.

Banking 49

Banking Customer Experience 2018 Social Media 49

C3Centricity

OCTOBER 22, 2020

As claimed by Thales , 75% of US retailers have experienced a data breach, 50% in the last year, up from 19% in 2017. Despite this high level and mistrust, one thing shoppers do agree on is that technology has made things better for them. Eight in 10 say that they’ve had better interactions as a result of these technology investments.

Retail 87

Retail Advertising Download Technology 87

Eptica

DECEMBER 2, 2016

Consumers are feeling cautious but in control. Against this backdrop, and with fierce competition from online marketplaces such as Amazon and eBay, Forrester Research believes that retailers must now deliver rich, personalized customer experiences to win and retain customers both now and moving into 2017.

Retail 72

Retail E Commerce 2016 Touchpoint 72

C3Centricity

SEPTEMBER 14, 2020

However, with the move of most major supermarket chains to offer online stores too, plus a few successful online-only stores, such as Amazon in the US and Ocado in the U.K. they were reconsidering just how big they could or should grow their online business. This discussion happened just a few years back in 2017.

Retail 77

Retail E Commerce Apparel Transportation 77

Chattermill

JULY 6, 2017

Challenger banks must get the basics of customer experience right - Banking CX Part 2. by Oliver Preece on 7 Jul 2017. customer experience. Challenger bank dashboards graphic customer experience (CX). Customer experience is key to the success of challenger banks, but some are not always getting the basics right.

Banking 76

Banking Customer Experience Competitive Advantage Consumers 76