BlueOcean

JANUARY 22, 2019

Let’s get real: once-transformative technologies that allowed businesses to respond to consumer needs with speed and agility no longer elicit the oohs and aahs they once did. Below, we break down the consumer trends that will reign supreme in 2019 and how businesses can rise to the challenge.

2019 204

2019 Consumers Customer Experience Contact Center 204

SurveySparrow

NOVEMBER 20, 2020

69% of consumers love chatbots because they provide quick and simple responses. According to a report, 33% of the consumers are likely to place online orders and make reservations using chatbots. For example, in 2018, the famous cosmetic brand L’Oreal introduced its new AI recruiter, Mya chatbot. Enhance Lead Generation.

E Commerce 52

E Commerce E-support Virtual Agent Brand Values 52

Stella Connect

SEPTEMBER 22, 2017

How to Achieve Excellence in Travel Customer Service in 2018. If the past is any indication, Q1 2018 will kick off a record-setting year. Consumers looking to escape the winter doldrums or plan for summer vacation might engage travel companies only during peak season, or perhaps two or three times throughout the year.

Travel 40

Travel 2018 Customer Service Contact Center 40

NetBase

JUNE 21, 2019

Using social listening , you can identify athletes whose personal passions match up with those of various audience segments – making those connections even more powerful. The problem is, their mistakes are very public – and if they’re connected to your brand, you just might go down with the ship. Sentiment Is a Crucial Metric.

Brands 60

Brands Sports 2018 2014 60

ProProfs Chat

JULY 30, 2021

Be it a small or a big business, good brand perception is the common business goal. The ultimate verdict on any brand is given by its customers. Brand perception is a crucial indicator of how well your customers are able to connect with your brand: What are their feelings and emotions when they think of you?

Brands 111

Brands Net Promoter Score Social Media E Commerce 111

BirdEye

OCTOBER 6, 2023

Your brand reputation management should be your #1 marketing priority. In our digitally connected world, information spreads like wildfire. Reputational risk is potential damage to an organization’s image caused by negative publicity, scandals, or crises that can impact revenue, brand value, and stakeholder loyalty.

Social Media 57

Social Media Airlines 2009 Financial 57

Strativity

APRIL 27, 2023

From the pandemic then straight into inflation, rising interest rates, and softening consumer spending, Material’s view is: The restaurant category may never normalize. The go-go days Prior to 2019, consumers were experiencing a massive boom in restaurant choice. It’s hard to underscore the franchise value concept enough.

2022 52

2022 E-support Roadmap Download 52

Strativity

APRIL 27, 2023

From the pandemic then straight into inflation, rising interest rates, and softening consumer spending, Material’s view is: The restaurant category may never normalize. The go-go days Prior to 2019, consumers were experiencing a massive boom in restaurant choice. It’s hard to underscore the franchise value concept enough.

2022 52

2022 Roadmap Customer Relationships Brands 52

SmartKarrot

JANUARY 5, 2021

An ardent believer in providing value to the customers, Jeff knows the magic of connecting people and executing data-driven approaches for SaaS organizations to provide value to their customers. Being a key contributor to consumer-centric organizations, he is also serving as the SVP of Global Customer Success at Talend.

Customer Success 21

Customer Success 2021 Chief Customer Officer Leadership 21