Customer Bliss

NOVEMBER 23, 2018

Today, I’m replaying one of our most popular episodes from 2018 about the employee experience and building customer loyalty at Hertz with Eric Smuda , VP of Customer Experience and Loyalty. The presenting sponsor of The Chief Customer Officer Human Duct Tape Show is Customerville.

Employee Experience 143

Employee Experience Loyalty Programs Chief Customer Officer Loyalty 143

Customer Guru

DECEMBER 13, 2017

Each year, a new wave of technological advancements is introduced to customers. Companies that are not using technology to connect and interact with their customers are becoming irrelevant for the consumer. Without a customer-centric vision and leadership, CX initiatives are bound to fail.

Customer Experience 119

Customer Experience 2017 Chief Customer Officer Customer Centricity 119

ChurnZero

JANUARY 3, 2020

The new Customer Success Software Momentum Grid from G2 showcases CS solutions with the highest growth trajectory on a product’s user satisfaction, online presence, and employee headcount growth over the last year. Really, this is a testament to our Product and Customer Success teams. About ChurnZero.

2020 69

2020 Customer Success Net Promoter Score Chief Customer Officer 69

Eptica

MAY 30, 2018

Date: Wednesday, May 30, 2018 Author: Olivier Njamfa The importance of customer experience in a winner takes all world. Published on: May 30, 2018. That was the message from Ed Thompson of Gartner at the analyst’s Customer Experience & Technologies Summit 2018 , which Eptica attended.

Customer Experience 50

Customer Experience 2018 Chief Customer Officer Customer Journey Mapping 50

CustomerSuccessBox

DECEMBER 6, 2021

His love for technological innovation coupled with creativity has made him the most sought-after business outcomes and Customer Success expert globally. He is also a consultant, coach, and trainer for technology professionals across 30 countries. Maranda Dziekonski is a Chief Customer Officer at Swiftly, Inc.

2022 52

2022 Customer Success 2021 Consulting 52

SurveySensum

JULY 14, 2020

Lynn Hunsaker started her career as chair of a 20-country, 6-division task force designing customer satisfaction methodology as a manager in the Strategic Planning department at then-Fortune-250-ranked Sonoco Products. She is now Chief Customer Officer at ClearAction Continuum. LinkedIn : [link]. Website : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. You can’t have a business without a product and you can’t maintain a customer base without Customer Success. The same goes for titles!”.

Webinar 71

Webinar Blog Customer Success Net Promoter Score 71

ChurnZero

AUGUST 23, 2019

The new Customer Success Software Momentum Grid from G2 showcases CS solutions with the highest growth trajectory on a product’s user satisfaction, online presence, and employee headcount growth over the last year. ChurnZero helps subscription businesses fight customer churn. About ChurnZero.

Customer Success 56

Customer Success Net Promoter Score Chief Customer Officer 2019 56

Oracle

JULY 16, 2019

MarTech East – The Marketing Technology Conference. Technology & Services World. The Customer Service Summit. Chief Customer Officer Exchange. MarTech West – The Marketing Technology Conference. Industry Week Manufacturing & Technology Conference & Expo. Conference, Las Vegas.

Events 40

Events 2019 2020 Customer Experience 40

Maru Group

FEBRUARY 19, 2020

They want access to more energy-saving technology and renewable sources. Electric vehicle sales increased by 81% in the US from 2017 to 2018. As the appetite for energy-saving technology grows, utilities will need to expand their suite of solutions. Consumer expectations are driving the future of the industry.

Consumers 52

Consumers Government Chief Customer Officer Customer Centricity 52

ChurnZero

JANUARY 4, 2019

In 2019, Customer Success will rely on eliminating fragmentation and allowing people to access content and services seamlessly across all devices.” – Annie Dossey, Content Marketing Manager, Clearbridge. The distinguishing factors of CSPs (rather than Account Plans) are: Owned by the customer and collaborated on with the CSM. .”

2019 73

2019 Customer Success 2018 Chief Customer Officer 73

ChurnZero

NOVEMBER 1, 2019

The new Customer Success Software Momentum Grid from G2 showcases CS solutions with the highest growth trajectory on a product’s user satisfaction, online presence, and employee headcount growth over the last year. ChurnZero helps subscription businesses fight customer churn. About ChurnZero.

Net Promoter Score 40

Net Promoter Score Chief Customer Officer 2019 2018 40

Customer Alignment

DECEMBER 18, 2017

As I was considering ‘what to expect in 2018’, I took a step back and contemplated 2017. Without confidence in text analytics, this vast and expanding unstructured data has remained ‘dark data’ as some call it – the untapped bank of customer insight. This is set to change in 2018 – so watch out for that. Forget failures.

2017 45

2017 2018 Chief Customer Officer NPS 45

ChurnZero

MARCH 3, 2020

The world’s only free, invitation only CS Leadership opportunity hosted by Aaaron Thompson the Founder and CEO of Portland Customer Success. ChurnZero is excited to participate and have our Chief Customer Officer, Abby Hammer added to the speaker’s lineup. Pulse Date: May 13 – 14 2020 Location: San Francisco, CA.

2020 72

2020 Customer Success Events Workshop 72

Customer Bliss

JUNE 22, 2018

The ‘Make Mom Proud’ Standard for How to Treat Your Customers ,” I stopped at Nasdaq in Times Square for a #NasdaqSpeedReads interview with Lyanne Alfaro. ” Posted by Nasdaq on Wednesday, May 9, 2018. Lyanne Alfaro: Jeanne, you have vast experience in customer experience, which is what this book is about-.

Books 120

Books Chief Customer Officer 2006 Voice of Customer 120

ChurnZero

JANUARY 4, 2019

In 2019, Customer Success will rely on eliminating fragmentation and allowing people to access content and services seamlessly across all devices.” – Annie Dossey, Content Marketing Manager, Clearbridge. The distinguishing factors of CSPs (rather than Account Plans) are: Owned by the customer and collaborated on with the CSM. .”

2019 49

2019 Customer Success 2018 Chief Customer Officer 49

Storyminers

JULY 6, 2020

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. Barry Dalton. Bruce Temkin.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. Barry Dalton. Bruce Temkin.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

SmartKarrot

JANUARY 5, 2021

Ruling the Customer Success industry with her tried-and-tested business growth practices, Jeanne is a celebrated coach to over 20,000 leaders and a 5-time Chief Customer Officer with global giants. Simultaneously, he has been a consultant, coach, and trainer for technology professionals across 30 countries.

Customer Success 21

Customer Success 2021 Chief Customer Officer Leadership 21

Answer Dash

JANUARY 9, 2019

I visited Amazon headquarters in November and saw for myself that employees are just insanely focused on customers. The entire company has a customer experience mindset. A customer-first mindset is much different than hiring a chief customer officer and thinking your work is done.

2019 82

2019 Customer Experience Insurance Retail 82

Comm100

FEBRUARY 20, 2018

According to research by McKinsey, 29% of customer service positions in the US could be automated through Chatbots and other currently available technology. According to our 2018 Live Chat Benchmark Report , Comm100’s Chatbot takes care of about 20% of all incoming live chat inquiries alone. Drive Revenue.

ROI 53

ROI Contact Center 2018 Social Media 53

Qualtrics

NOVEMBER 21, 2019

So, ultimately, the experience is frictionless, yet effortless from the customer’s perspective. Technologies like augmented and virtual reality will be important in elevating customer experiences and improving decision-making. We’ll finish off what we started in 2018. Augmented reality will be at the heart of XM.

2020 38

2020 Customer Experience Virtual Agent Healthcare 38

Horizon CX

DECEMBER 31, 2018

Year-end has always been a time for personal reflection for me and as 2018 ends in just a few hours, I am inspired to share the following thoughts around Customer Experience both in reflection of the year just about to end and the one just about to begin.

Chief Customer Officer 40

Chief Customer Officer 2019 Customer Journey Mapping NPS 40

ClientSuccess

AUGUST 18, 2018

ClientSuccess hosted Jamey Jeff, Managing Director of Customer Success Solutions of Coastal Cloud , for this month’s customer success webinar series: 5 Standout Strategies of Top Performing Customer Success Teams. These 5 standout strategies are backed by data and research found in the 2018 Customer Success Industry Report.

Webinar 40

Webinar Customer Success Chief Customer Officer 2018 40

Qualtrics

FEBRUARY 6, 2019

Technology is rapidly changing the way we live and product leaders are at the forefront of this revolution. Rachel Richter- VP of Customer Insights, Dun & Bradstreet. Mike Mclaughlin- Chief Customer Officer, GoDaddy. Eric Soelberg- VP of Customer Insights, LL Bean. Mind the Product San Francisco.

2019 33

2019 Management Workshop 2018 33