GetFeedback

JULY 23, 2018

Retail is changing in 2018. Creating an amazing customer experience through omni-channel customer journeys that engage your prospects where they are and help shuttle them through your sales funnel. What is a customer journey map? Why create a customer journey map? Deliver an omni-channel experience.

Customer Journey Mapping 218

Customer Journey Mapping Customer Journey Retail E Commerce 218

John Paul

JULY 26, 2018

Because of this, technology has remained been behind-the-scenes. To stay relevant, concierge and customer loyalty companies must speed up the pace of innovation and adopt new strategies, while also striking the right balance between dedicated human interaction and digital automation. Modern technology is streamlining this process.

2018 45

2018 Technology Hospitality Hotels 45

Avaya

JANUARY 16, 2018

40% of executives recently polled by Avaya rate their company’s customer experience as “poor” or “average,” and 93% say they’ll be focusing on improving customer experience in 2018. AI technologies like Siri, Google, Alexa and Bixby are all taking shape with different customer experience strategies.

2018 72

2018 Customer Journey Mapping Contact Center E Commerce 72

Oracle

FEBRUARY 23, 2018

Creating a great customer experience (CX) is one of the most effective business objectives you can set for your small or medium-sized business (SMB). Having your customer in mind at all times means that you can focus your attention on what adds value to their lives and what makes the buyer’s journey more seamless.

2018 87

2018 Lifetime Customer Customer Relationship Management Touchpoint 87

Call Experts

FEBRUARY 19, 2020

Two key factors that directly correlate to the growth of your businesses: How well you utilize the latest technologies. How focussed are you on improving customer experience (CX). What is customer experience? CX is the sum of all the moments your customers share during their entire customer journey.

Customer Experience 80

Customer Experience Contact Center Call Center 2018 80

Second to None

FEBRUARY 14, 2018

As technology increases, customers are interacting with brands in completely novel ways. Because of these new trends, brands need to constantly measure and update the value they are providing to customers at these different touchpoints. So what does the year hold for customer service?

2018 63

2018 Social Media E Commerce E-support 63

Ecrion

JULY 16, 2020

trillion in 2018? As more insurance companies begin to emerge, customers are beginning to compare quotes from multiple companies now more than ever. One of the easiest ways that you can go about retaining your customers is by improving your customers’ experience with your business. talk to an expert today.

Insurance 75

Insurance Multi-Channel Customer Experience Omnichannel 75

Oracle

OCTOBER 11, 2019

They’re responsible for getting new customers while keeping existing ones, as well as improving the customer experience while raising brand visibility. Here’s how traditional and direct to consumer (DTC) brands are investing in this emerging technology to acquire, keep, and personalize to the modern customer.

Retail 47

Retail Technology 2019 Touchpoint 47

Alida

MAY 24, 2018

That’s the key message I heard at the CX Exchange Retail 2018 , an intimate, invite-only conference for business executives in retail. To win the business of consumers, however, companies need to invest in continuously improving the experience of their customers. Retail is far from dead. Fail fast and forward.

Retail 189

Retail 2018 ROI Touchpoint 189

Maru Group

JANUARY 8, 2019

2018 was an important year for retailers and UK brands. Changing spending habits, growing business rates, unprecedented levels of discounting and even the weather all collided to make 2018 one of the most difficult trading years for consumer brands in recent history. Customer Experience has never been so important.

2019 56

2019 Customer Experience Retail 2018 56

Lithium

AUGUST 8, 2018

Recognizes a brand that creates consistent, frictionless customer experiences across digital touchpoints. Demonstrate how leveraging technology has powered a successful holistic approach to delivering world-class digital customer experiences. NEW IN 2018: B2B Community Innovator. Topline Titan.

2018 40

2018 B2C Social Media B2B 40

Lithium

AUGUST 8, 2018

Recognizes a brand that creates consistent, frictionless customer experiences across digital touchpoints. Demonstrate how leveraging technology has powered a successful holistic approach to delivering world-class digital customer experiences. NEW IN 2018: B2B Community Innovator. Topline Titan.

2018 40

2018 B2C Social Media B2B 40

Lithium

AUGUST 8, 2018

Recognizes a brand that creates consistent, frictionless customer experiences across digital touchpoints. Demonstrate how leveraging technology has powered a successful holistic approach to delivering world-class digital customer experiences. NEW IN 2018: B2B Community Innovator. Topline Titan.

2018 40

2018 B2C Social Media B2B 40

Avaya

JULY 22, 2019

Extensive digitization has indeed changed the way we live, work and play, and there are a plethora of positives, including that it has given us, the customers, significant power. To see this in action, we don’t need to look past the impact a single tweet can have on an organization’s customer experience (CX) strategy.

Customer Experience 77

Customer Experience Customer Journey Customers 2018 77

ChurnZero

NOVEMBER 19, 2018

ChurnZero has been named to the 2018 NVTC Tech 100 list by the Northern Virginia Technology Council (NVTC), the membership and trade association for the technology community in Northern Virginia and Greater Washington. ChurnZero helps subscription businesses fight customer churn. About the Northern Virginia Tech Council.

2018 58

2018 Government Touchpoint Technology 58

Oracle

JANUARY 30, 2018

In 2018, CMOs have two choices. Embrace data-driven technologies whole-heartedly. According to Deloitte , CMOs are taking on new responsibilities to reflect the voice of the customer. So, where should marketing execs concentrate their efforts in 2018? Or adopt them reluctantly. Ignoring them? Not an option.

2018 60

2018 B2C Touchpoint B2B 60

Customer Bliss

JANUARY 26, 2018

“More and more customers are willing to use live chat when contacting brands, but their general satisfaction rate has gone down slightly.” This is a finding from the recently released LiveChat Customer Service Report 2018 , comparing results from 2017 to 2016. Have A System That Fosters Customer Convenience and Ease.

2018 114

2018 Chief Customer Officer Touchpoint Customer Journey 114

TechSee

DECEMBER 12, 2017

To enhance customer satisfaction, more and more companies are transforming into an omnichannel contact center – providing a frictionless customer service experience across multiple touchpoints. However, delivering the much-desired omnichannel experience comes with its own set of challenges.

Omnichannel 143

Omnichannel White Paper Contact Center Touchpoint 143

Lithium

SEPTEMBER 20, 2018

It’s time to party and celebrate our 2018 Lithy finalists! Our 2018 Lithy finalists are: Digital All-Star. Recognizes a brand that creates consistent, frictionless customer experiences across digital touchpoints. Recognizes a brand that has executed excellent social customer support at scale. Topline Titan.

2018 40

2018 Social Media B2C B2B 40

Lithium

SEPTEMBER 20, 2018

It’s time to party and celebrate our 2018 Lithy finalists! Our 2018 Lithy finalists are: Digital All-Star. Recognizes a brand that creates consistent, frictionless customer experiences across digital touchpoints. Recognizes a brand that has executed excellent social customer support at scale. Topline Titan.

2018 40

2018 Social Media B2C B2B 40

Lithium

SEPTEMBER 20, 2018

It’s time to party and celebrate our 2018 Lithy finalists! Our 2018 Lithy finalists are: Digital All-Star. Recognizes a brand that creates consistent, frictionless customer experiences across digital touchpoints. Recognizes a brand that has executed excellent social customer support at scale. Topline Titan.

2018 40

2018 Social Media B2C B2B 40

Lithium

SEPTEMBER 20, 2018

It’s time to party and celebrate our 2018 Lithy finalists! Our 2018 Lithy finalists are: Digital All-Star. Recognizes a brand that creates consistent, frictionless customer experiences across digital touchpoints. Recognizes a brand that has executed excellent social customer support at scale. Topline Titan.

2018 40

2018 Social Media B2C B2B 40

Answer Dash

MARCH 10, 2020

a global technology services provider, today revealed the findings of its annual Global Customer Experience Benchmarking Report titled “ The Connected Customer: Delivering an effortless experience.” Customer expectations are higher than ever – businesses cannot afford to fail in CX,” said Anand. “By

Customer Experience 67

Customer Experience Competitive Advantage 2018 2019 67

Solvvy

JUNE 12, 2018

Whether you’re trying to jumpstart a customer experience program from scratch or you’re a CX veteran looking to learn about the latest AI tools and technology, there is no shortage of information out there–the question is how do you harness it to work for you? Chris Danson , Chief Technology Officer, Mattersight.

2018 48

2018 Chief Customer Officer Contact Center Omnichannel 48

Currency Alliance

DECEMBER 18, 2017

There are of course many trends taking shape, but we thought we would take a look at what we consider to be the three top loyalty trends for 2018, and the implications of these for both brands and customers. Brands are going to have to make a real effort to be transparent with customers in 2018.

2018 49

2018 Loyalty Brands Loyalty Programs 49

Oracle

DECEMBER 12, 2019

The business world’s relentless focus on customer experience (CX) continued around the globe in 2019, and CX experts and business leaders captured their experiences in thought-provoking customer experience quotes. ” – Mark Hurd, CEO, Oracle at Modern Customer Experience 2019.

2019 58

2019 Customer Experience Competitive Advantage Customer Care 58

ijgolding

OCTOBER 25, 2018

Out in the wild” we know that our customer experience is shaped by the perception we have in each interaction with a brand. In other words, we keep buying the brands that give us the positive experience we remember – one that stands out from all the others. We buy products and services. We buy brands. cars, software, apparel).

Customer Experience 67

Customer Experience Multi-Channel Touchpoint Apparel 67

Lumoa

OCTOBER 31, 2018

Customer experience has been a buzzword for several years and is only heating up. Many companies experience numerous challenges in the ares of customer experience transformation. We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX

Customer Experience 64

Customer Experience Customer Centricity Culture 2018 64

Clarivate

DECEMBER 6, 2018

Denver, CO, December 6, 2018 – CustomersFirst Now (CFN), a leading provider of Journey Mapping software and Customer Experience consulting services, has been named the winner of the 2018 Aragon Research Innovation Award for Customer Journey Mapping. About CustomersFirst Now.

Customer Journey Mapping 49

Customer Journey Mapping 2018 Customer Journey Innovation 49

Oracle

MARCH 14, 2018

Analysts from Forrester, IDC, Opus Research, Ovum, and Nucleus Research weigh in on the top challenges to delivering omnichannel customer experience. Here’s the information they shared with our interviewers at Oracle Modern Customer Experience 2017. Getting technology and humans to work together efficiently.

Omnichannel 58

Omnichannel Customer Experience 2017 2018 58

ijgolding

AUGUST 30, 2018

Only yesterday, a contact of mine shared an article with me about, what is believed to be, the world’s first ever customer complaint… 4,000 years ago!! When it comes to the world of retail, the advance of technology has changed the landscape more in the last ten years than it had in the previous 4,000!

Retail 66

Retail Net Promoter Score Customer Experience NPS 66

CXApp

JANUARY 3, 2018

2018 is upon us. There’s much talk about smart, intelligent, data-driven, virtual experiences. But what will drive business and customer trends in the New Year and how will these advancements in technology be incorporated into the customer experience journey? What’s Driving CX?

Technology 40

Technology 2018 Events Connections 40

CXApp

JANUARY 3, 2018

2018 is upon us. There’s much talk about smart, intelligent, data-driven, virtual experiences. But what will drive business and customer trends in the New Year and how will these advancements in technology be incorporated into the customer experience journey? What’s Driving CX?

Technology 40

Technology 2018 Events Connections 40

Comm100

DECEMBER 1, 2017

2018 is just around the corner, which means that companies around the world are planning (or have already planned) their business goals for next year. For many organizations, a huge part of this new year task is setting contact center priorities — priorities that can have a colossal impact on the customer experience.

Contact Center 42

Contact Center 2018 Customer Centricity Social Media 42

Second to None

FEBRUARY 23, 2018

Advanced technology has opened up a new world of brand-to-customer communications, but simply upgrading your CX infrastructure is not enough to become an industry leader. While advances in technology are interesting and offer tremendous potential, many businesses are relying too heavily on automation and technology.

Technology 54

Technology Brands Voice of Customer Communication 54

AskNicely

MARCH 15, 2018

In 2018, customer experience is everything. More big brands, more agencies, and more technology companies are investing more resources than ever to stay ahead of the competition in this new age of the customer. You’ll learn: How the customer journey has evolved to include customer feedback and advocacy.

Webinar 60

Webinar Customer Journey Net Promoter Score Customer Experience 60

Thunderhead

JULY 9, 2018

Over a century later, it’s peculiar that our data and marketing technologies aren’t more harmonious or impactful. Add to this the common wrangles over ‘who owns the customer once they’ve driven off the forecourt’ and Ford’s utopian vision of connected manufacturing seems distant indeed. Don’t let those fish swim away!

Automotive 63

Automotive Customer Experience 2020 Call Center 63