Oracle

JULY 16, 2019

Looking for customer experience conference and events information for 2019 and 2020? Customer Relationship Management Conference (CRMC) 2019. MarTech East – The Marketing Technology Conference. Technology & Services World. The Customer Service Summit. January 2020 CX Events and Conferences.

Events 40

Events 2019 2020 Customer Experience 40

CSM Magazine

OCTOBER 19, 2023

Part of the BigChange job management system, the new feature is used to alert drivers as they approach a zone. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50. For more information, please visit www.bigchange.com.

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CSM Magazine

JULY 17, 2023

The dashboards receive live data from across the business, including job updates from field operatives equipped with mobile devices, giving managers and staff complete visibility of all aspects of the business. As a cloud-based system, BigChange can be accessed anywhere through any internet-connected device.

2013 52

2013 2018 Customer Relationship Management 2020 52

CSM Magazine

JANUARY 12, 2024

” Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management , and business intelligence tools in one system, Lothian has virtually eliminated paper from its installation and service operation.

2018 52

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CSM Magazine

OCTOBER 5, 2023

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity. For more information please visit www.bigchange.com.

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CSM Magazine

SEPTEMBER 6, 2023

The portal provides a transparent, easy-to-access and real-time view of all jobs and finances; it’s exactly what their customers want.” ” The new Customer Dashboard is part of the BigChange job management system which incorporates a mobile workforce app., For more information please visit www.bigchange.com.

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CSM Magazine

SEPTEMBER 21, 2023

. “We have all but eliminated paper from our mobile operation and this has improved the speed with which we can react to changing schedules, the quality of the service we provide to our customers and the efficiency of engineers working on the ground.” For more information please visit www.bigchange.com.

Management 59

Management 2018 2013 Customer Relationship Management 59

CSM Magazine

AUGUST 7, 2023

Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , resource management , job finance and business intelligence , has meant that Crucial has been virtually paper free for more than 6 years.

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Management 2018 2013 Customer Relationship Management 52

LoyaltyPlus

APRIL 14, 2020

Retail professionals agree: 2020 will mark a significant year of development, with loyalty at the core of digital commerce. Loyalty programmes, emotional connection to brands and higher level customer interaction will feature strongly. It is now feasible, says LoyaltyPlus, and adds a new dimension to the loyalty programme experience.

E Commerce 40

E Commerce 2020 Loyalty Touchpoint 40

LoyaltyPlus

APRIL 14, 2020

Retail professionals agree: 2020 will mark a significant year of development, with loyalty at the core of digital commerce. Loyalty programmes, emotional connection to brands and higher level customer interaction will feature strongly. It is now feasible, says LoyaltyPlus, and adds a new dimension to the loyalty programme experience.

E Commerce 52

E Commerce 2020 Loyalty Touchpoint 52

CSM Magazine

NOVEMBER 22, 2023

BigChange Pay uses technology pioneered by BigChange during the Covid pandemic when a ‘No-Touch’ job sign-off app was developed, as an option to traditional sign-on-glass. This allowed jobs to be signed-off on the customers’ own phone even from remote locations, such as at home.

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CSM Magazine

JUNE 22, 2023

In the first 4 months of use, BigChange customers using the tool have saved over £1.2million; cutting 6.4 BigChange provides an end-to-end job management system incorporating customer relationship management (CRM), job scheduling, live tracking, mobile app, financial management, and business intelligence.

Travel 52

Travel 2013 2018 Customer Relationship Management 52

CSM Magazine

NOVEMBER 14, 2023

.” EB Gas has now armed all field staff with a mix of mobile phones and tablets in order to access the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence tools, in one system.

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CSM Magazine

JULY 5, 2022

to £152.5m (2020: £99.8m) while gross profit jumped 43% to £54.5m. The Group’s annuity services revenue – linked to its managed services, support, technology services and its own IP – also saw a healthy increase of 41% to £96.3m (2020: £68.5m).

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CSM Magazine

SEPTEMBER 28, 2023

Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence tools, FSE UK has created end-to-end digital workflows.

Books 59

Books 2018 Customer Relationship Management 2013 59

CSM Magazine

JULY 10, 2023

Since rolling out the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM, job scheduling , live tracking , job finance and business intelligence , Hodge Clemco has quickly re-engineered many of its workflows.

2018 52

2018 2013 Customer Relationship Management 2020 52

CSM Magazine

DECEMBER 15, 2022

Chicago Glass has been established for over 20 years and, in 2020, became an Employee-Owned Company. Chicago Glass has also introduced an Architectural Spraying Division to repair damaged metal framework on-site for its trade customers. For more information please visit www.bigchange.com.

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CSM Magazine

JULY 26, 2022

“However, before BigChange we didn’t use the latest technology. When I joined the business, I knew that if we wanted to protect existing contracts and secure new ones, we needed to be transparent in our service delivery and offer real-time digital customer reporting. For more information please visit www.bigchange.com.

2013 59

2013 2018 Customer Relationship Management 2020 59

CSM Magazine

JUNE 9, 2023

Using the BigChange job management system, which incorporates customer relationship management (CRM), job scheduling , live tracking , resource management , job finance and business intelligence , ASE Autogate can now plan routine maintenance and service appointments up to a year in advance.

2018 52

2018 2013 Customer Relationship Management 2020 52

CSM Magazine

FEBRUARY 23, 2023

The BigChange job management system, which incorporates customer relationship management (CRM), job scheduling , live tracking , resource management , job finance and business intelligence , in one simple to use and easy to integrate solution has transformed the way Future manages its mobile operation.

Management 52

Management 2018 2013 Customer Relationship Management 52

ShepHyken

JANUARY 6, 2021

They tolerate fewer customer service failures and demand better because they know it’s possible. Customers are becoming impatient. Consider the result of the more than 1,000 consumers we surveyed for our 2020 Achieving Customer Amazement Survey. of them are willing to leave because of bad customer service.

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CSM Magazine

JANUARY 10, 2023

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity. For more information please visit www.bigchange.com.

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2018 2013 Customer Relationship Management 2020 52

LoyaltyPlus

MAY 18, 2020

Experts within the retail space have long believed 2020 will be a significant year of development, with loyalty at the core of digital commerce.

Loyalty 52

Loyalty 2020 Brands Airlines 52

LoyaltyPlus

MAY 18, 2020

Experts within the retail space have long believed 2020 will be a significant year of development, with loyalty at the core of digital commerce.

Loyalty 52

Loyalty 2020 Brands Airlines 52

CSM Magazine

JULY 4, 2022

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity. For more information please visit www.bigchange.com.

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2008 2013 2018 Customer Relationship Management 52

CSM Magazine

MARCH 8, 2023

From real-time tracking to financial management, vehicle checks to dynamic communications, BigChange supports all aspects of the business giving us complete visibility and the capacity to capture, record and share time and business critical information.” For more information please visit www.bigchange.com.

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CSM Magazine

FEBRUARY 11, 2022

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity. Access Innovation selected BigChange to replace an existing job control system.

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CSM Magazine

MARCH 30, 2022

AinsCo Fire and Security is using BigChange field service management software and mobile workforce management technology to drive business growth. Using the cloud-based platform, AinsCo has made efficiency gains across the board, reduced operational costs and improved customer service.

Transportation 52

Transportation 2018 2013 Customer Relationship Management 52

CSM Magazine

NOVEMBER 8, 2022

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity. For more information please visit www.bigchange.com.

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CSM Magazine

APRIL 21, 2022

Dyno-Rod implemented the BigChange platform, which incorporates customer relationship management (CRM), job scheduling , live tracking , field resource management , job finance and business intelligence in one simple to use and easy to integrate platform, at the start of the pandemic when homeworking was first mandated.

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CSM Magazine

JANUARY 17, 2022

Pinnacle provides integrated Facilities Management across all sectors and the frontline operation makes around 1,400 call outs per day with an 80/20 split between scheduled and reactive. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

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2018 2013 Customer Relationship Management 2020 52

CSM Magazine

MARCH 16, 2022

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity. Quora uses BigChange in its electrical, service and maintenance, and water treatment divisions.

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CSM Magazine

NOVEMBER 2, 2021

BigChange is a complete job management platform bringing together customer relationship management (CRM) , job scheduling , live tracking , field resource management , financial management , and online portal into one simple to use and easy to integrate platform.

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Competitive Advantage 2018 2013 Customer Relationship Management 52

LoyaltyPlus

JANUARY 19, 2021

With 2020 now done and dusted, and harsh socio-economic lessons learnt, retailers can now turn their attention to 2021 and a new year with new opportunity to reward customers and secure market share. The overriding objective is to provide a better experience for the customer and, in that way, reinforce loyalty and trust in the brand.

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West Monroe

JULY 6, 2022

Customers today expect that electric, gas, and water service providers will have an immersive and cohesive digital experience—it’s more than customers merely going online and paying their bills. It entails offering customers ways to engage digitally for all possible interactions. Digitalization?is

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Customer Experience 2011 Touchpoint Events 98

Kustomer

NOVEMBER 16, 2021

The development of CRM (customer relationship management) platforms has transformed customer service in the digital age. Prior to the modern CRM , online customer service was a rather dreary, generic and often stilted experience. The Methodology of the Hybrid Customer Service Model.

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Customer Service E Commerce E-support Touchpoint 59

CSM Magazine

JULY 3, 2020

A stable, high performing workforce is key to providing good customer service, so companies are placing increasing importance on attracting and retaining talent. Robust and effective supplier relationships also contribute hugely to delivering the best customer experience. About the Author.

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