ShepHyken

OCTOBER 10, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. That said, this article has some great takeaways, especially if you want to be a customer-centric organization. The less good news? by Andrew Reid.

Article 13

Article 2022 Customer Service Customer Centricity 13

Optimove

OCTOBER 5, 2023

When asked if they would like to receive fewer marketing messages in 2023 versus 2022, 73% noted they wanted less.  It’s the haunting specter of disengagement, the loss of a valuable connection with your audience. Offer incentives such as discounts, special offers, or loyalty points that can be redeemed for exclusive benefits.

Marketing 119

Marketing 2023 Loyalty Consumers 119

CSM Magazine

SEPTEMBER 8, 2023

As of 2022, global e-commerce sales surpassed $5.7 In this rapidly evolving landscape, businesses must adopt advanced and innovative strategies to not only capture the attention of customers but also foster enduring loyalty. In this article, we’ll explore a few next-level approaches that are shaping the future of e-commerce engagement.

E Commerce 52

E Commerce Loyalty Engagement Customer Engagement 52

2020 Research

SEPTEMBER 1, 2022

In this article, we’ll walk through five takeaways we found in our 2022 US Banking Industry Loyalty Report , so you can better understand how to maintain brand trust: Share the “Why” Behind Your Business’ Purpose. Do not expect loyalty from your customers — earn it. Don’t Expect Your Customers to Be Loyal.

Brands 52

Brands 2022 Banking Advertising 52

BirdEye

DECEMBER 8, 2022

In this article, we’ll show you 15 different types of social media so you can decide which ones will be best for your business. As of July 2022, TikTok has reached one billion monthly active users. About: Social networking sites are designed to connect people in a shared online space. Social networks.

Social Media 98

Social Media Brands Entertainment Connections 98

CSM Magazine

AUGUST 4, 2022

As a result, if retailers want to engage and connect on their needs, it is critical that they provide a wide range of support for rich and rewarding digital experiences. predicted to jump by 13 percent to $1 trillion in 2022, but consumers have increasingly complex purchase journeys that often involve both in-store and digital steps.

Consumers 59

Consumers Retail E Commerce Customer Satisfaction 59

ShepHyken

MAY 1, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Looking Ahead for Loyalty in 2023 by Meg Tronquet (Concentrix) Loyalty programs were the talk of the town in 2022.

2023 13

2023 Article Customer Service 2009 13

SurveySensum

JULY 4, 2023

According to a recent article, “The five disciplines of customer experience leaders” by Bain & Company , excelling in customer experience can have a significant impact on a company’s revenue. billion , representing a 9% growth compared to the same period in 2022. Break your customer satisfaction goals into actionable steps.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Feedback 52

SurveySensum

JULY 4, 2023

According to a recent article, “The five disciplines of customer experience leaders” by Bain & Company , excelling in customer experience can have a significant impact on a company’s revenue. billion , representing a 9% growth compared to the same period in 2022. Break your customer satisfaction goals into actionable steps.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Feedback 52

Currency Alliance

DECEMBER 7, 2021

There certainly are important topics (trends maybe) that are getting a great deal of attention from loyalty marketers, and we will list them below, but knowing what is becoming popular in one part of the world, or in a specific industry, shouldn’t have much influence on what your company should focus on in 2022.

2030 52

2030 Loyalty 2022 Loyalty Programs 52

ShepHyken

SEPTEMBER 19, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 4 Ways Brands Are Boosting Customer Loyalty by Scott Clark. Create an emotional connection. Consider the benefits of loyalty programs.

Article 65

Article 2022 Loyalty Programs Customer Service 65

Currency Alliance

DECEMBER 20, 2022

This is caused by many factors beyond the scope of this article, but the result is that customers are more conscious about value, and companies are focusing more on cost control. So, while the major loyalty trends for 2023 will be oriented around cost control, this will be accompanied by refocusing investment where it’s most profitable.

2023 52

2023 Loyalty Innovation Loyalty Programs 52

Strativity

APRIL 27, 2023

This article was written by James Lanyon, EVP, Strategy & Innovation ( james.lanyon@materialplus.io ) , and Sean Eidson, VP, Strategy & Innovation ( sean.eidson@materialplus.io ) at Material. A 2019 Washington Post article reported that the boom was about to bust: “We just lived through the greatest period of restaurant growth in U.S.

2022 52

2022 E-support Roadmap Download 52

Strativity

APRIL 27, 2023

This article was written by Josh Verseput, SVP, Analytics. A 2019 Washington Post article reported that the boom was about to bust: “We just lived through the greatest period of restaurant growth in U.S. Restaurant Brands International reported a stellar 2022 system-wide sales growth of 13.4%. Here’s why it’s ending.”

2022 52

2022 Roadmap Customer Relationships Brands 52

SurveySensum

JULY 20, 2023

STEP 3: Resolve those issues Use this feedback to make adjustments to your product assortment, pricing strategies, or loyalty program to meet their evolving preferences and expectations. These programs are a great way to retain customers and enhance their shopping experience with you. Don’t let this be your story.

Retail 52

Retail Feedback 2023 Social Media 52

Russel Lolacher

MAY 8, 2022

Connect with Neal on his platforms: Twitter. And one was when I worked at a company called now called loyalty, one, which runs the airmiles program here and in Canada, Canada’s largest loyalty program. L inkedin – Chorus Tree Company Page. So long, long answer.

Leadership 52

Leadership Culture Employee Experience Insurance 52

BirdEye

MAY 25, 2023

According to research from 2022, 70% of consumers opted in to receive direct text messages from businesses. In this article, we’ll share what company leaders and marketers need to know about SMS meanings and MMS meanings, along with developing a great outreach strategy for each. And there isn’t only one right way. What does MMS mean?

Loyalty Programs 98

Loyalty Programs Social Media 2022 Sales 98