2022 B2C Innovation Technology 
Experience Investigators by 360Connext
JUNE 13, 2023
It’s the lowest it’s been in decades, according to a 2022 study. According to a survey conducted by Getfeedback in 2021 , 20% of CX professionals sit in the operations department under an Information Technology (IT). The role of the Chief Marketing Officer is a tough road these days. Yet traditional marketing goes up to the sale.
Forrester's Customer Insights
JUNE 20, 2022
Paris was the center of innovation and technology last week. The 2022 edition of Viva Tech in Paris was a great success with more than 90,000 in-person visitors and 300,000 digital connections.
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Retently
MARCH 29, 2023
From implementing innovative features to perfecting the customer experience, today we’ll share the secret ingredients that make Tesla so special. Tesla brings innovation When you drive a Tesla, your concept of what a car should be is irrevocably shaken. Tesla’s autopilot technology is a significant selling point for its vehicles.
West Monroe
JUNE 26, 2023
Learn to separate the fundamentals from the fads: Given the rapid pace of changing technology today, it is easy to get caught up in the latest buzz and hype. However, it’s essential to understand the challenges of modern business and apply the lens of what technology is here to stay vs. What might be gone tomorrow before jumping in.
Gainsight
APRIL 10, 2023
B2B customers are expecting round-the-clock help (similar to B2C customers). Customer Retention : According to Harvard Business Review’s 2022 Achieving Growth with Positive Product Experience report , 81% of the respondents strongly agree that a strong digital product experience positively impacts business growth.
Oracle
JANUARY 28, 2019
At NRF 2019 , vendors from across the globe showcased innovations in omnichannel retail technology that will breathe new life into the way we shop and consume. IAM Robotics , featured in the Innovation Lab at NRF, is already disrupting warehouse pick and pack processes.
West Monroe
AUGUST 29, 2022
This article was originally featured in the August 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. All Rights Reserved. formally focusing the company’s future around the concept of the metaverse.
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