Education Services Group

OCTOBER 4, 2022

But I still see far too many Customer Success leaders (yes, even smart ones!) Be sure you’re making a real distinction between segmentation and tiering in your Customer Success strategy. Number one and number two in the Customer Success Maturity Model. Don’t be silly!” Then, I’m relieved.

2022 52

2022 Customer Success Financial Engagement 52

SmartKarrot

FEBRUARY 15, 2022

The credit for these changes goes to the customer service experts who helped redefine the industry. Today, almost all companies, irrespective of the industry they operate in, give special attention to customer service and make rigorous efforts to ensure customer success. He has authored six books on customer experience.

2022 10

2022 Customer Service Social Media Customer Centricity 10

Gainsight

JUNE 11, 2021

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic.

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Chief Customer Officer Customer Success 2021 Customer Centricity 91

ChurnZero

DECEMBER 27, 2022

Throughout the year, the ChurnZero team has shared content that explores so many different aspects of Customer Success, from career growth strategies and team management frameworks to retention tactics and industry benchmarks. Top ten Customer Success resources of 2022. 1/ How to transition customers to a new CSM.

2022 90

2022 Webinar Leadership Metrics 90

SmartKarrot

FEBRUARY 16, 2022

This is why we have created and curated a list of 30 top SaaS influencers you must follow in 2022 to receive excellent SaaS advice. Top 30 SaaS Influencers You Need to Follow in 2022. He also founded SaaScribe to help founders, customer success teams , sales executives, marketing professionals, and growth hackers.

2022 10

2022 Social Media B2B Sales 10

Gainsight

OCTOBER 7, 2019

Customer success has taken the business world by storm, and not just in tech and SaaS. Check out this State of Customer Success report based on LinkedIn data —you’ll see it’s a good time to be in customer success. Companies are investing more in customer success. How do we know?

Customer Success 13

Customer Success Customer Centricity Healthcare Events 13

Gainsight

APRIL 12, 2023

But what I learned, after years of procrastinating on tough moves for our leadership team, is that the leaders’ teams suffer greatly through that inaction. Mistake #5: Not investing in Digital Customer Success early The cobbler’s kids often have no shoes. Maybe they are misunderstood. Maybe they need more coaching.

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2014 Chief Customer Officer Sales 2013 52

Gainsight

JULY 7, 2021

Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. After all, the keynote was Geoffrey Moore, the brilliant author of Crossing the Chasm , one of the first business books I ever read.

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2021 Events Social Media 2013 45

Gainsight

FEBRUARY 15, 2023

During our conversation, we discussed how Teresa got into product coaching, what the current market means for Product teams, and we learned a few key strategies from her book. We’ve heard about what this means for the customer-facing people—Sales, Marketing, and Customer Success (CS). But what about the Product people?

Books 52

Books 2017 2022 Sales 52

ChurnZero

DECEMBER 28, 2021

Retention Deficit: How to Keep Customers by Talking About More Than Your Product. As a Customer Success professional, you talk to customers about your products and services all day, every day. When Customers Give Notice: Handling the Cancellation Conversation. Customer Success Capacity Planning and Budget Guide.

2021 52

2021 Article 2022 Fashion 52

Gainsight

APRIL 7, 2022

Famous movies film here, and it serves as background to numerous books. We’ve filled the entire space with booths, showcases, and experiences that show off the exciting new technologies in customer success, product experience, and community. (Plus a bonus reason you won’t want to miss!) . It’s San Francisco, Baby! .

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2022 Entertainment Innovation Fashion 105

ClientSuccess

AUGUST 31, 2022

And customer success departments can run business reviews with customers to look at how a product or platform is delivering on the business objectives they’re looking to solve, where benchmarks were not met, and discuss plans or changes for the future. Customer Business Review Tips and Tricks.

Presentation 77

Presentation 2022 Webinar Customers 77

Gainsight

MAY 18, 2023

Can you believe it’s been an entire year since the 2022 GameChanger Awards ? Every year at Pulse , we recognize industry leaders who have made significant contributions to the field of Customer Success (CS), driving innovation and transforming the way businesses engage with their customers.

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2023 2022 Customer Success Customer Journey 52