TechSee

JUNE 16, 2022

As well as being a speaker at numerous conferences, Sharad is a regular contributor and writes about key trends and insights in the customer engagement space for publications including Smart Customer Service. His recent piece on why Companies Can’t Afford to Leave Customer Insights on the Table is a must read!

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

Call Experts

DECEMBER 29, 2022

Welcome to a roundup of our top-performing customer service blogs of 2022! It’s also a great way to build credibility with real customer insights. . In 2022, we published many valuable resources! Call Experts Top 5 Customer Service Blogs of 2022 . Keep reading to learn more. Learn more here.

2022 52

2022 Blog Customer Service Contact Center 52

West Monroe

JANUARY 25, 2022

In 2022, the dialogue across financial services will be driven by the themes of rising interest rates, high inflation, and the need for growth in the face of continued digital disruption. Customers want to be able to interact with their bank how, when, and where they prefer. This outlook will not include an analysis of M&A trends.

Banking 52

Banking 2022 Financial Multi-Channel 52

Totango

APRIL 5, 2022

Contextual response capability: Can you provide context for the reasons behind customer responses by including open-response fields? Advanced targeting:Can you follow up your survey with additional questions to elicit deeper insight? Six of the Best NPS Software Solutions for 2022. Not all tools will include all these features.

NPS 101

NPS 2022 Net Promoter Score Multi-Channel 101

Quadient

JULY 26, 2022

Choosing your Customer Communication Channels in 2022. Tue, 07/26/2022 - 16:40. Thirty years ago, customer communications were relatively straightforward. Gain customer insight - Learn which channels are most popular with your customers and focus your investments on developing those channels.

Communication 52

Communication 2022 Social Media Omnichannel 52

CustomerSuccessBox

MARCH 14, 2022

In fact, Linkedin named Customer Success Specialist as one of the top emerging growth roles in 2022 showing 34% annual growth in job listings. Thus it’s safe to conclude that the customer success industry is a powerful play for a career plan. Customer Success Courses to pursue in 2022. Cisco Training.

2022 52

2022 Customer Success 2026 Download 52

Education Services Group

DECEMBER 28, 2021

I asked our team to weigh in on what they predict for the future of Customer Success in 2022. Countdown of our top 10 predictions for Customer Success in 2022. 10… Voice of the Customer (VoC) programs enhance CX. But VoC is critical for improving the customer experience (CX).

2022 52

2022 Customer Success 2021 2020 52

SurveySensum

FEBRUARY 24, 2022

10 Best Customer Feedback Tools leading in 2022. Customer feedback plays an important role in enhancing your services and products, improving growth, and serving an all-around excellent user experience. . But you have to put effort into understanding the emerging customer insights and make the required improvements possible. .

2022 52

2022 Feedback Multi-Channel NPS 52

McorpCX

FEBRUARY 3, 2022

Get ready for 2022 with some Customer Experience insights. We've nearly reached the end of another topsy-turvy year, both in terms of the pandemic and in the world of Customer Experience. This means that, as with most things these days, the near future will probably be different from our recent past.

2022 59

2022 Insights Customer Experience Customers 59

SurveySensum

JULY 15, 2022

Online surveys, undoubtedly are the best means to gather customer feedback online in 2022. But which are the best alternatives in 2022? Top Google Form alternatives in 2022. Post that, it a nalyzes all the responses with text analysis and gives you the top trends with easy reporting and insightful dashboards.

2022 52

2022 E-support Automotive NPS 52

SurveySensum

DECEMBER 1, 2021

15 Best NPS Tools to look for in 2022. 15 Best NPS tools of 2022. If customer happiness is the objective then NPS aka net promoter score is one of the best ways to get there. 15 Best NPS Tools of 2022. We’ve done our bit of research and shortlisted 15 of the best NPS tools you should check out in 2022. GetFeedback.

NPS 52

NPS 2022 Net Promoter Score E-support 52

Lumoa

APRIL 28, 2024

But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? That’s where customer experience platforms come in. They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting.

Feedback 83

Feedback Multi-Channel Consulting Social Media 83

CX University

JANUARY 30, 2024

While NPS is a valuable quantitative metric, it should be complemented with qualitative insights to provide the necessary context behind the score. CX University encourages organizations to use NPS to identify areas that need improvement and collect customer insights to understand the reasons behind the scores. Healthcare +36.42

Net Promoter Score 52

Net Promoter Score NPS 2024 2023 52

Forrester's Customer Insights

SEPTEMBER 27, 2022

We made bold predictions for 2022. We weighed in on edge computing, CX, B2B marketing, cybersecurity, and more. Discover which predictions came true and which ones missed the mark as we prepare for Predictions 2023.

2022 46

2022 2023 B2B Marketing 46

Forrester's Customer Insights

OCTOBER 1, 2021

Existing customers account for more than three-quarters of annual revenue for B2B organizations, Forrester data shows. Find insights to deepen and build on customer relationships in our Customer Engagement Planning Assumptions report for 2022.

Customer Relationships 49

Customer Relationships 2022 Sales B2B 49

Forrester's Customer Insights

NOVEMBER 8, 2022

How well did US financial services firms rank in terms of customers’ trust in 2022? Our new research reveals the scores and rankings of 54 US brands across auto and home insurance, banking, credit card issuers, and investment firms, analyzed as part of Forrester’s US Financial Services Trust Index, 2022.

Financial 26

Financial 2022 Brands Insurance 26

SmartKarrot

JUNE 3, 2022

You need to have organized data insights, customer experience insights, and customer journey insights to gain this understanding. This will help you get a better understanding of customer delights. This article will cover – What are customer insights? Why are customer insights important?

Customer Insights 10

Customer Insights Insights B2B Loyalty Programs 10

Forrester's Customer Insights

OCTOBER 26, 2021

Forrester predicts more change in 2022 across CX, EX, technology, and marketing. Get a sneak peek at five of Forrester's 2022 predictions, and then download our guide to help inform your 2022 strategy.

2022 49

2022 Download Technology Marketing 49

Maru Group

DECEMBER 13, 2022

By Steve Brockway Maru/Matchbox | December 2022. Consumer Duty raises the bar of regulatory consumer protection in the financial services sector by shifting the regulation paradigm from a process-driven approach to one based on customer outcomes.

Consumers 84

Consumers Net Promoter Score Touchpoint Financial 84

Forrester's Customer Insights

JANUARY 11, 2022

Forty-one percent of CMOs will conduct a media agency review in 2022, because reaching and influencing customers and prospects is fundamental to success, yet engaging consumers has never been more complex.

2022 49

2022 Government Innovation Consumers 49

Forrester's Customer Insights

OCTOBER 26, 2021

Forrester sees 2022 as a tale of two B2C CMOs: Some will be sidelined by the likes another chief “something” officer. However, elite CMOs (those with data, martech, customer experience, and product chops) will capitalize on this moment in time to duly expand their remit across the marketing mix.

2022 48

2022 B2C Marketing Customer Experience 48

Forrester's Customer Insights

OCTOBER 27, 2021

Continued supply chain disruption, the “Great Resignation,” and increasing customer expectations will push brands to reevaluate their approach to customer experience in 2022.

2022 49

2022 Customer Expectations Brands Customer Experience 49

Forrester's Customer Insights

JUNE 9, 2022

Forrester’s Customer Experience Benchmark Survey, Canada Consumers, 2022, reveals that CX quality in Canada has slipped in 2022 following several years of stability.

2022 26

2022 Customer Experience Consumers Customers 26

Forrester's Customer Insights

JUNE 20, 2022

The 2022 edition of Viva Tech in Paris was a great success with more than 90,000 in-person visitors and 300,000 digital connections. Paris was the center of innovation and technology last week.

2022 49

2022 Innovation Events Technology 49

Forrester's Customer Insights

OCTOBER 27, 2021

In 2022, consumers will continue testing new ways to fulfill their needs with an eye towards long-tail pandemic disruption. In the process, their new behaviors will create new economies.

2022 26

2022 Consumers Customer Insights Insights 26

Forrester's Customer Insights

AUGUST 8, 2022

Results from the US CX Index 2022 show that some retailers were able to strengthen their base of devoted (and highly profitable) customers. Learn more, and how you can do the same.

2022 26

2022 Retail Customers Loyalty 26

Forrester's Customer Insights

SEPTEMBER 30, 2021

Where should you focus your efforts in 2022 to deliver the best possible customer experience and better organizational performance? Start with these five areas.

2022 49

2022 Marketing Customer Experience Government 49

SurveySensum

DECEMBER 22, 2022

Let’s deep dive into this and understand how you can use the VOC program to improve customer retention. How can you improve customer retention with VOC program? . Actively listen to your customers. Gather comprehensive customer insights from multiple channels . Launch a customer loyalty program.

Customer Retention 52

Customer Retention Customer Success Loyalty Programs Social Media 52

ChurnZero

FEBRUARY 11, 2022

TrustRadius has recognized ChurnZero with a 2022 Most Loved Award , and we couldn’t have done it without the support of our amazing customers and just want to say thank you! ChurnZero is rated as one of the 101 “Most Loved” software platforms for 2022 – placing the company in the top.0004%. We love you too! Head over heels.

2022 19

2022 Touchpoint B2B Customer Satisfaction 19

Forrester's Customer Insights

JANUARY 16, 2023

So 2022 is officially done and dusted, for better or worse. But before getting too far into 2023, let’s take a moment to look back at what we achieved over the previous year. More specifically, I wanted to share some thoughts from our research associate Aidan Riga, since he did such an outstanding job supporting […].

2022 26

2022 2023 B2B Marketing 26

Forrester's Customer Insights

DECEMBER 1, 2021

In 2022, “anywhere commerce” will be the mantra as brands invest in tech to meet buyers in every possible shopping moment.

2022 48

2022 Technology Brands Omnichannel 48

ClearAction

OCTOBER 25, 2022

Success factors for Align and Embed maturity levels are your methods for facilitating automatic CX excellence: Ask: how you collect customer insights sets the stage for how customer-centric you run your business. Absorb: how you share CX insights shapes managers’ absorption of keys to customer-centric management.

Sports 71

Sports 2009 2022 Financial 71

Optimove

MARCH 30, 2023

Let’s start with the bottom line: Most consumers, at 78%, plan to spend the same or less for summer items compared to 2022, and only 22% plan to spend more. Almost half of the consumers surveyed have less confidence in the economy compared to 2022.

Consumers 52

Consumers Omnichannel 2022 Retail 52

Forrester's Customer Insights

OCTOBER 27, 2021

The biggest retail trends of 2022 will involving tapping into the circular economy and using returns to retain customers. Learn more.

2022 49

2022 Retail Consumers Customers 49

Forrester's Customer Insights

JUNE 6, 2022

Forrester’s Customer Experience Benchmark Survey, US Consumers, 2022, reveals that CX quality in the US has fallen back to early-2020 levels, reversing gains made in 2021.

2022 26

2022 Customer Experience 2021 2020 26

Forrester's Customer Insights

NOVEMBER 7, 2022

Our New Report “How Customer Experience Drives Business Growth, 2022” Puts A $-Value On Improving CX By One Point Many CX leaders find it hard to make the case for investing in CX. That’s why Forrester built industry-specific models that demonstrate how CX improvements drive business growth through increased customer loyalty.

2022 26

2022 Loyalty Customer Experience Customers 26

Forrester's Customer Insights

SEPTEMBER 19, 2023

Forrester’s Financial Services Customer Trust Index (FS Trust Index) revealed that customer trust in US financial services firms in 2023 was relatively weak and largely unchanged from 2022. Only US banks managed a measurable improvement in average trust scores, and even that […]

Financial 56

Financial 2023 Banking 2022 56