InMoment XI
APRIL 18, 2023
The healthcare business had one of the biggest corporate turnarounds in Australian history, largely due to its commitment to customer centricity. Forrester predicted that 1 in 5 CX programs would disappear soon—mostly due to a lack of ability to demonstrate impact and prove ROI of their CX projects.
SurveySparrow
FEBRUARY 22, 2023
12 Absolute Top Qualaroo Alternatives For 2023 Time to let the cat out of the bag here. Here are the 12 Qualaroo alternatives worth trying in 2023: SurveySparrow Parlor.io SurveySparrow At SurveySparrow, we aim to refine customer experiences in any way we can. Here are a few reasons why a business might want to do that: 1.
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Optimove
MAY 4, 2023
The location-based marketing sphere is projected to grow to over $80 billion by 2025, and almost 80% of businesses are planning to implement location-based campaigns in 2023. That’s when marketers create segments of users visiting competitive locations to convert them into customers. Is location-based marketing worth exploring in 2023?
Gainsight
FEBRUARY 13, 2023
Data Builds the Certainty to Innovate In challenging macroeconomic times, if you want to innovate at speed, you have to get certainty where you can, and where we can get certainty is through customer insights. In fact, in times like these, it’s imperative that we’re laser-focused on those customer insights.
Forrester's Customer Insights
OCTOBER 25, 2022
Customer experience teams in 2023 will reach an inflection point: They will either show ROI and excel — or fade away. Read our CX predictions for 2023.
BirdEye
MARCH 24, 2023
Building an audience on the platform will lead to more customer insight. The more potential customers know about your brand, the more comfortable they will interact and allow you to learn about their needs. Then, prioritize your initiatives based on their potential return on investment (ROI) and your available budget.
ClearAction
JUNE 29, 2023
80% of CX practitioners are weak or very weak in 6 CX ROI competencies: among everyone leading experience of customers, partners, and employee, are you ensuring expert competence? Please send your deputies to my presentation on 13 July 2023 at 15:00 GMT (= 16:00 CET = 11 a.m. US ET): Are 2010s Practices Shrinking Your CX ROI?
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