2025 Connections Consumers Contact Center 
Playvox
JANUARY 13, 2022
If your contact center is planning for the future, be sure to make employee experience and getting the right technology in place top priorities. We recently participated in a discussion with two industry experts that focused on megatrends that will impact contact centers in 2022. Technology always needs focus.
Kustomer
DECEMBER 26, 2019
According to a CCW Digital survey of contact center professionals, the future of customer service is already within grasp. Lastly, social media and connected devices will have a place in the future, with 68% of respondents saying social will become more important, and 60% saying connected devices are on the rise.
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ShepHyken
JUNE 28, 2019
Researchers predict that machines will perform more than half of current workplace tasks by 2025, up from 29 percent today. In the contact center industry, for example, there are fewer phone conversations going into customer support centers than in the past. And yet, a net gain in human jobs is also expected.
TechSee
NOVEMBER 27, 2018
AR has emerged as an innovative tool that allows enterprises an almost unlimited opportunity to interact with consumers on their mobile devices. AR is expected to grow into an $80 billion market by 2025, with Google forecasting that hundreds of millions of mobile devices will support AR capabilities in the coming years. Field service.
Comm100
NOVEMBER 15, 2022
It is the third highest reason why consumers switch brands , only sitting behind better deals and superior product quality. A positive customer service experience makes 94% of consumers more likely to purchase. With the development of technology, today’s consumers now expect brands to offer the very best support.
Lumoa
JUNE 23, 2021
In the age of smartphones, where support is only a click away, consumers have massive expectations when it comes to customer service. In the past, contact centers could stay ahead of the curve as long as they ensured to utilize the right solutions and tools to service customers.
TechSee
MAY 24, 2021
billion by 2025. One survey found that 65% of consumers agree that they would rather avoid technician visits due to safety concerns unless absolutely necessary. One of the most common inquiries to a security firm’s contact center is for a beeping or chirping noise that is being emitted from a home alarm system.
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