Forrester's Customer Insights

MARCH 22, 2023

The Europe-5 markets comprise the top five economies in Europe — in order of size, those are Germany, the UK, France, Italy, and Spain. In 2022, total retail sales for the Europe-5 countries continued to grow strongly, but this growth actually shifted from online channels and touchpoints to offline channels and touchpoints.

2027 26

2027 Retail Sales Touchpoint 26

inQuba

FEBRUARY 7, 2023

Poor communication Insurer communication is typically infrequent, sales-focused, and lacking the context of the policy holder. Despite large sums of marketing dollars being spent to attract prospects, they continue to drop off the sales and onboarding journeys. Why is it difficult to keep insurance policy holders? Let’s dive in.

Insurance 52

Insurance 2023 2027 Customer Journey 52

SurveySparrow

JUNE 2, 2023

As well as for marketing content to prospective customers. Image Source Not even 8% of marketing budgets are allocated toward email marketing. Email marketing is ranked as the top-performing marketing channel in terms of ROI by B2B marketers. It is the highest-rated channel for customer retention.

2027 52

2027 Social Media B2B Automotive 52

Magellan Solutions

AUGUST 19, 2021

With an expected CAGR of 45.23% between 2020 and 2027, the future of neo-banking looks very promising. . Here are two such innovations tested and implemented by banks: Ecosystem financing solutions at point-of-sale. Micro-market level customization of financing products.

Banking 52

Banking Retail 2022 2021 52

Clarivate

JULY 16, 2019

Customer experience has been growing rapidly in the last few years because it is one of the most significant ways to differentiate your brand in this increasingly competitive market. 18x increase in average sales cycle time. Trillion is the annual cost of customer churn due to poor experiences. REVENUE Benefits of CX.

2027 40

2027 Customer Experience Competitive Advantage Workshop 40

SurveySparrow

DECEMBER 11, 2020

If you’re stuck with your business and not sure how to market your service, then we got your back. On the other hand, Pizza Hut and Taco Bell used this opportunity to market their product. Pizza Hut managed to increase their sale by a whopping 61%, and Taco Bell increased by 40%. Advertise using Email Marketing.

Advertising 52

Advertising Social Media 2009 Brands 52

Magellan Solutions

AUGUST 6, 2021

Globally, this sector is expected to grow from $52 billion in 2019 to $258 billion by 2027, a rate of 13% annually. . IT (cybersecurity, systems design for digital transformation, data management). Customer care (service/support). Compliance management. Financial management and accounting. Human resources.

Healthcare 52

Healthcare 2027 Call Center Financial 52

Oracle

JANUARY 27, 2021

Internet retailers have set sales records throughout 2020 as billions of buyers stay safe at home and do their shopping via their laptops and mobile devices instead of visiting storefronts and malls. What does this mean for companies seeking to hone their marketing edge?

2021 102

2021 2027 Retail 2020 102

Clarivate

OCTOBER 25, 2023

Humira, the long-running blockbuster autoimmune drug, was not eligible for negotiations since it will have nine biosimilars on the market by the end of 2023. Smaller practices are therefore at a disadvantage when average sales price (ASP) is recalculated –- they are too small for bigger rebates but still face a lowered ASP , reducing profits.

2028 52

2028 2026 Healthcare 2027 52

LiveChat

JULY 24, 2018

A recent report from MarketsandMarkets indicates that the global cognitive services market is likely to grow from USD 2.59 Cognitive use cases: Sales and marketing ? The Global cognitive analytics market is likely to reach $40.25 Billion by 2027. billion in 2018 to USD 15.28 billion by 2023. Campaign management ?

Customer Experience 28

Customer Experience 2027 Multi-Channel Social Media 28

West Monroe

MARCH 1, 2023

Yearly revenue for medical devices is expected to surpass $580 billion by 2027 as industry advancements and demand continues to grow. To ensure high quality patient care, a medical device must move through warehouses, sales reps’ trunks, and hospital closets—and each of these locations has its own practices, policies, and systems.

Management 52

Management Healthcare Hospitality 2027 52

Magellan Solutions

JUNE 12, 2021

Ergo, you need to improve your market share in order to have better profit. A business with a 10% market share or below has an expected return of investment (ROI) of about 9%. Meanwhile, there’s an expected ROI of 30% for businesses with more than 40% market share. Instant Messaging with Sales Reps. ROI Calculator.

B2B 52

B2B Banking 2027 B2C 52

SmartKarrot

SEPTEMBER 20, 2022

Introduction to Enterprise Software in SaaS Market. The enterprise software market is overgrowing and is expected to reach $1 trillion (about $3,100 per person in the US) by 2022. The growth of this market has been driven by the increasing demand for digital transformation across all industries. Like what you are reading?

2028 10

2028 2027 2022 Healthcare 10

C Space

SEPTEMBER 29, 2020

According to Research and Markets data, the global portable air purifier market is expected to reach $13.75 billion by 2027, up from being a $8.27 Deloitte is projecting for example, that holiday e-commerce sales will be up somewhere between 25% to 35% this year, compared to 14.7% billion valued industry in 2019.

2020 40

2020 Brands E Commerce Retail 40

SmartKarrot

APRIL 21, 2022

Deloitte estimates that by 2027 half of the listed 500 firms will be replaced if they do not adapt to the digital processes and customer success. The CEO dons many hats in the company across departments – sales, marketing, product, and customer success. Steve Jobs once advised to get closer to customers. contact-form-7].

Customer Centricity 10

Customer Centricity Chief Customer Officer Net Promoter Score 2027 10

SmartKarrot

APRIL 21, 2022

Deloitte estimates that by 2027 half of the listed 500 firms will be replaced if they do not adapt to the digital processes and customer success. The CEO dons many hats in the company across departments – sales, marketing, product, and customer success. Steve Jobs once advised to get closer to customers. contact-form-7].

Customer Centricity 10

Customer Centricity Chief Customer Officer Net Promoter Score 2027 10